People at the desk are horrible. No eye contact. Do not acknowledge clients. Nothing else to say.read more

Scheduled my initial consultation and follow on appointments two weeks in advance. Just received a…read morephone call ONE hour before the first appt to be told that I was out of network (when over the phone I was told that I was in network). Completely unprofessional.....I now need to schedule PT with another place during the busy holiday season (not an easy feat). Not the best way to run a business. They claim they called me yesterday...but there is no record or voice mail. As if I wouldn't have immediately called back to figure this out? Insist that your insurance company is called and verify coverage before scheduling. I've wasted a ton of my time for no reason.

Dr. Parker is the best orthopedic surgeon that I have ever worked with. He is honest, personable,…read moreand genuinely cares about his patients. There is no rush in the office visit and he exhausts all avenues before moving to a surgical solution.

Dr. Parker and his PA Jeff are amazing! They are genuine and really care about their patients and…read moremaking sure you understand everything. Jeff was an amazing help for getting all my paperwork I needed for my job. My situation was definitely not ideal, but they helped me feel at ease with everything and answered all my questions. My recovery has been great considering and am glad I went to him. I highly recommend going to Dr. Parker if you have any hip issues!

i have had both knees replaced by dr. reeves, a hammertoe released by dr. masserly and will be…read morehaving spinal fusion with dr. seal. i have found all things town center to be helpful and accurate. they put my chassis back together after aging and use have taken their toll. many thanks to them all.

Appointment was an hour and a half late. Understand emergencies happen, but have the decency to…read moretell the patient if this is the case. And staff shouldn't lie and say they are on time if it's already 30 minutes late. Nurse was rude when this was pointed out. Front office checked me in as wrong patient, confirmed I was checked in correctly still have not received refund for incorrect copay (required to pay 2x). Doc was fine, not particularly thorough but not short either. I guess if you have a major injury they would be fine otherwise I'd recommend another practice.

BLUF: The feel of this place seems best matched with athletic training & injury recovery more than…read morea clinical rehab setting. You'll probably be working with PTAs rather than DPTs or MPTs yet paying the very high rates set for licensed PTs. So, this is a model made for the benefit of the owners and not clients or patients. It may be efficient for the owners but not cost-efficient or as effective for patrons. For a fairly new facility, equipment already looks really worn & so do the treatment rooms. Highly professional environment is not how I'd describe it. Evaluation wasn't as comprehensive as I'd hoped. They charge for absolutely everything they can to increase your bill so they can charge insurance. And the rates are so high! What the insurance company doesn't pay will leave patrons with a pretty hefty bill. On top of that, never received an actual write-up of the evaluation and never could get a formal home program no matter how many times it was requested. What the heck?!? That felt like they just wanted to keep a person coming back and not practice outside of therapy to improve more quickly. That seems to go against getting off the caseload as quickly as possible for significant improvement and instead encouraging more frequent in-house sessions so you can be billed massively for each one. Kinda counter to any type of ethical therapy practice of any kind. They're not cheap. I'm happy to pay for consistent high quality services if one gets what they pay for. Can't say that's what I got here with any certainty. If one is working only with PTAs, then charges should reflect that lower level of expertise & training. If one is working directly with a licensed PT, charges should appropriately reflect that level of expertise. Length of sessions always fluctuated (always in the direction of shorter sessions) yet billing remained the same for each visit & in some cases charges tacked on for procedures not rendered. That's an example of their inconsistency. Worth the drive? Ummm...So, if you choose Chiron, manage your expectations. For elite athletes (elite as in you can afford the high rates) looking to recover & get your mojo back, then this may be the place for you. Definitely felt like money was a huge incentive here. For patients needing quality & compassionate clinical PT care, I'd suggest finding a practitioner and setting more geared toward providing that type of expertise & level of care.

I absolutely love love love this place! I moved to VA 10 years ago and unfortunately had a horrible…read moreslip and fall at my job. My niece had the pleasure of being a patient at Chiron and I didn't have to second guess on where I was going for treatment. Every PT, front desk rep, and office member at Chiron is professional, knowledgeable, and absolutely amazing! Since my first time there and every time I've had to have physical therapy I always make sure Chiron is in network, because I'm NOT GOING ANYWHERE ELSE!!! They're not just where I go for treatment, they're family!

The doctors are good as is the physical therapy practice. The problem is billing. I have a…read moreprimary and a supplemental insurance provider. OrthoVirginia submits the charges to the primary insurance and then bills me for what the primary does not pay while they wait for payment by the supplemental provider. The amount "due" pops up every time I log in to the portal to check in for appointments which is quite irritating. This is on top of multiple paper bills sent via USPS that have a payment due date of the day I receive them. While my supplemental insurance shows all charges paid, it takes OrthoVirginia a very long time to properly credit payments (if at all). In the interim they annoy you with check in pop ups and paper bills. I have called multiple times about this and once I finally get past the AI agent, I receive the same person who appears to be offshore. The agent can see the payments were made in full by my supplemental insurance. I am assured the issue is being escalated however continue to receive reminders about amounts due that have long been paid. As I go in once or twice a week for physical therapy this will be an ongoing issue that is quite frustrating.

I'm extremely disappointed with this office. I already paid for surgery and follow-up care through…read morethem, yet they still charge extra just to complete disability/work paperwork that is clearly needed because of the surgery they performed. When someone is recovering and unable to work, adding more unexpected fees for basic paperwork feels completely unfair and insensitive. Patients should be informed about these charges upfront, especially when the forms are directly related to the treatment they provided. It feels like they take advantage of patients at a vulnerable time instead of supporting them through recovery. The medical care may be one thing, but the administrative side and lack of compassion left a very negative impression on me

Used to be the gold standard. Katie is still there and great; Brooke and Ashleigh are gone and…read morethat is a great loss. After 12 weeks of PT for a minor knee problem, there was ZERO improvement despite my doing the home exercise program. Switched to a personal trainer who has fully solved my problem. Absolutely cannot recommend.

I saw Dr. Brooke Johnson today for my 1st appointment and complete my evaluation for future…read moretreatment. First, walking into the office the receptionist was very friendly and helpful with filling out the additional paperwork they need that is not on their website. After completing that I waited a few minutes then Dr. Johnson took me back to an exam room where she asked me some additional questions about my initial accident and the issues I have had since then along with any information from my ortho that would be beneficial for treatment. From there she brought me out into the therapy room and did a few test for range of motion, did a nice shoulder massage, some exercises, then ice before concluding our appointment. She also gave me a print out of the exercises for me to do at home until my next appointment. Walking into my first PT appointment i was a little nervous seeing everyone out doing their treatments together since i tend to be a little on the shy side and have social anxiety however, Dr. Johnson kept talking to me and all the other PT's are talking with each other so it is easy to join in the conversation especially with the other patients whom were all friendly as well. This will be my home twice a week for the next 3 to 6 weeks depending if I need surgery or not then maybe a little while longer. I highly recommend not only Dr. Johnson but the other PT's at the Fairfax location as well. I did not see one with a bad attitude or seem like they are just there to collect a paycheck. SCHEDULE ASAP!

One of the best- excellent - has done surgery on my husband and son with no post op issues.read more

It has been a month since I had total knee replacement surgery by Dr Vitek. I am so pleased with…read moremy new knee. I can walk with ease, walk stairs, ride a stationary bike, and just about anything else I want. I am so thankful I was referred to Dr Vitek. I recommend him to anyone who needs knee replacement. Thank you, Dr Vitek.

I recently had to undergo urgent finger surgery with Dr. Laino after my finger was broken in half…read moredue to an unfortunate incident. Despite the urgency of the situation, Dr. Laino demonstrated incredible empathy and expertise throughout the entire process. What stood out to me most was his precision, skill, and 2040 technology - he managed to perform the surgery without making any incision, something I didn't even realize was possible. Due to the severity and the urgency of the injury he was able to perform a surgery wouldn't 24 hours after getting a special approval from the facility manager . my finger was stabilized and back on the road to recovery. Dr. Laino's calm and empathetic demeanor helped put me at ease during a stressful time, and I felt confident in his abilities. He took the time to explain the procedure, the steps for aftercare, answered all my questions thoroughly, and asked for a permission before doing anything, something as small as touching my finger and removing a splint. If you're looking for a surgeon who not only excels in his field but genuinely cares about his patients, I highly recommend Dr. Laino. He turned a difficult situation into a manageable one, and I'm grateful for his care.

I had a surgical procedure performed at this facility on Jan. 26, 2024. Everyone at this facility…read morewas excellent! The front desk associate was very efficient & kind at check-in, and my pre-op nurse Nicole was also very kind, helpful, and professional. The post-op nurse was also excellent, and did a thorough job in explaining the post-op instructions to my husband and I (I wish I could remember her name but as you can imagine I was a little groggy). The anesthesiologist, Dr. Wahlgren was also very kind & helpful; he detailed exactly what to expect in terms of the sedation process and administration of any pharmaceuticals. It really set my mind at ease. Dr. Switaj checked-in with me prior to the surgery, which was over so quickly I didn't even have a chance to worry. Everyone at this facility made an experience that is usually very anxiety-inducing for me, as low-stress as possible. Additionally, this facility is very clean, and I am thankful that I had surgery with this provider/practice, and at this facility.

Highest possible recommendation for Dr. Goodwin. From the moment I met him, it was clear that he is…read morethe ultimate professional--knowledgeable, skilled, compassionate, and genuinely committed to providing outstanding patient care. He treated my bursitis quickly and effectively, took the time to explain everything thoroughly, and made me feel completely comfortable throughout the process. Just as impressive as his clinical expertise is the kind of person he is. Dr. Goodwin is thoughtful, approachable, and truly cares about his patients. In an era when exceptional physicians can be hard to find, he stands out in every way. If you are looking for an orthopedic specialist, you simply could not be in better hands. Highest recommendation without reservation.

saved my leg. first surgeon never tested me for a metal reaction. leg swelled. lost rom and…read moregot tones of scar tissue. had various years of pt but can walk.