I ordered a Primo size hoagie and was really disappointed. I picked it up at 6:30 PM and the roll was harder than usual. Primo rolls are usually great firm, seeded roll, but this was boarder line stale. I called to give feedback, and was told they had an issue with the rolls being overdone the day before. Primo cannot sell a sandwich on a stale or overdone roll. the owner needs to address this. read more

Unfortunately, it's a second time this is happened to us while ordering hoagies. The rolls were ridiculously stale. I go to Primos for their delicious rolls and have been disappointed by the quality of the roles the past couple times I can't see myself going back. It's really disappointing. You shouldn't have to put your hoagie in the microwave to soften the roll up. I'm a bread baker so I understand how bread should be and somehow this bread is old or hasn't been stored properly. read more

We usually order from the Chalfont location and they always do a great job. This Lansdale location is right by my husband's work so we decided to give them a try. We will prioritize getting sandwiches from the farther location from now on. We got 2 whole sandwiches which are pretty expensive and there was barely anything on it. It was like eating flavored rolls. Not what I expect from primo. read more

PrimoHoagies - Pic of one of the sandwiches and the other one was worse. - Sandwiches Near Me - Lansdale, Pennsylvania

$15 for a hoagie and they gave me the equivalent amount of meat from a junior at Wawa. read more

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Wish I could give ZERO stars. How is this place even open? I ordered online. Went in at my scheduled pick up time and the order wasn't even done. Two other customers in front of me. One waiting to place an order, who eventually walked out, and a couple just finishing up their order and leaving. When the older gentleman approached me, I told him my name for the order. He explained to me that they only had one of the three cookies I ordered and asked if I didn't mind waiting. I said ok. In the meantime he went and picked my cold items and my chips, which he was confused by the size of the chips and had to go back 3 times to verify. Then when he was done he handed me my bag, Now mind you, I ordered a whole custom with extra meat. When I looked in my bag I pulled out what was about the size of a Wawa classic. I said to the guy, is this a whole. He asked for my slip and looked it over, for what I can assume was the 20th time and proceeded to make the other half of my sandwich. Remember I said I was waiting for cookies, 30 minutes later they were finally done. I was so frustrated. Finally I got home and sat down to eat my hoagie and to my disappointment, it doesn't seem like the extra meat was in there, Awesome! The sharp provolone was more like crumbles than slices and the bread was a little tough. The flavor was good, but the structure for the price was not. Fast forward to me finishing the thing and looking over my slip and realizing, I was only given a half pound container of rice pudding instead of the pound I paid for, Fantastic! On the bright side, the place looked nice and clean, but I guess that's what happens when you run all your customers away. You live and you learn I suppose. Highly doubt I'll be returning any time soon if ever. Oh and I'd like my $70 and wasted time back. read more

Very good sandwich, just wish the prices were a little more reasonable so I would come more often.

The sandwiches here are far better than Wawa, or any of the local pizza shops and Italian restaurants. However, the prices are a bit high. I recommend take out as the dining area is not terribly comfortable or appealing. read more

I order a hoagie for my myself and it only took 3 minutes for this one guy who was in the store by himself, took my order and he made it I'm much satisfied with his profession. I asked for his name an it's Zymere he's such a polite person & I just haven't seen him there in a while I hope he's doing okay. Never get any better then him! read more

PrimoHoagies - Perfect example of a Italian non seeded roll - Sandwiches Near Me - Lansdale, Pennsylvania

I visited this Primo Hoagie in July. A roach was literally crawling across the floor while I waited for my order. I killed it then thought I should take a picture. I told an employee who couldn't have cared less. I sent an email to the manager. NO RESPONSE Buyer beware! read more

I live across the street, so Ive ordered here quite frequently. New owners seem nicer than the last. Unfortunately, tonight, the roll was stale as heck(at least a day old) and I had a nice long blonde hair in my sandwich. Yum. $17 for a hair. I won't be back:( read more

PrimoHoagies - Sandwiches Near Me - Lansdale, Pennsylvania

Primo's Harleysville PA USED TO be the best in Italian Hoagies. In my opinion, based on my personal purchases only, Primo's went down hill. The rolls are still the best. But, 11+ for 3 paper thin slices of meat. They claim they include Proscuitto too. Seriously ! Extremely disappointing and overpriced. The Company's response below shows they are even more deceptive and cynical than I originally thought. The Company requires me to post this complaint on a "Feedback" form on-it's website for a resolution. However, It WILL NOT PROCESS MY SUBMISSION WITHOUT THE SALES RECEIPT OR NUMBER. Most people throw away sandwich receipts. My receipt may be at the bottom of a garbage bag full of cat poop and raw garbage. or maybe not. Anasthasia of the Company knows this is generally the outcome, hence they know they can get away with this stuff with no consequences. read more

No wonder it was almost completely empty over lunch. No salt or pepper packs or shakers available. They had to put it in plastic containers. Expensive. $12 for a 10 inch tuna hoagie that was average at best. The blonde girl making the hoagies is really fast but other than that, not coming back. Jersey mikes makes right in front of you so you can tell then how to make it on the fly. Wish there was one around here. read more

The Primos hoagies in Lansdale is so inconceivably bad. Several times I've called, been put on hold, drove there, and the place is empty with the two workers just standing around. They put you on hold because they don't want to be bothered with your business. read more

I happily ordered a $135 hoagie tray in person on Friday and paid for it in advance in person in CASH so I could run in on Sunday and pick it up I had my grandson and little nephews coming to a pumpkin decorating party at 1pm at my house This day was a literal nightmare.I don't have enough words to describe what went on in their shop today. When I got in to pick up my tray I was told by the manager I didn't pay for it . I gave his the " future order" rcpt that was given to me and he said that doesn't prove I paid for anything. I don't have another $135 laying around. I went through my step-by-step with him so that he would understand that I had paid for it. He didn't budge. HE EVEN SAID HE REMEMBERED ME COMING IN AND SAID HE WAS SURE I DIDNT PAY. Horror set it. The party was starting at 1 o'clock. I stopped by to pick up my order at 10:30. An hour and a half later I begged and pleaded and tried to make sense but f it . The self proclaimed manager would make no iContact with me , told me he was going to put me out of the store if I continued. and claimed he was on the phone with the owner (while he giggled and smiled ) during his 30 minute call. I think he felt if he ignored me I would go away. Customers came in and out and couldn't understand why I was there crying. I live nearby I've been a customer on and off for 12 years. My son-in-law offered to pay AGAIN but I said I would not pay twice OVER MY DEAD BODY and this was unfair. It was a freaking tray of hoagies. COMMIN SENSE - Why would I stand there for an hour and a half crying over a tray of hoagies if I was trying to steal it. Once the owner arrived I was told that was impossible IMPOSSIBLE , IMPOSSIBLE that I had paid for it. Also he said "I heard you yelling while I was on the phone (so what?) He said That they don't take payments before pick up. That their cash register wouldn't even open on a preorder(?) (it opened fine when they took my money on Friday) I explained that I did not know what went on on their side of the counter but on my side for a fact I paid in cash. They were more than rude. They were belittling with lots of eye rolling , smirks, giggles, accusations , I was told Again and again and again that I was wrong. That I had not paid and I was not getting my hoagie tray. I'm in disbelief. Honestly, I do not look or act like a thief. If I was a thief Why would I stand there in public and cry and insist and plead for an last hour and a half. Can't they check the register recpts? What the hell. Finally at almost 1pm the owner reviews the video from friday !!! He was so rude and so sure of himself Had to REVIEW THE STORE VIDEO... are you kidding me ?? He called me in the back quickly and told me that he had proof that I did not pay. But for some reason he had stopped the video 5 seconds too early...( what the heck ) I asked him to continue the video for another 10 seconds and there it was, me paying in cash for my platter. The cashier putting my money in the register . The self proclaimed manager seemed disappointed..as I came out ....( He was smiling when I went back to the owners excitement that he had proof) Seemed upset that I was correct. let me remind you this was a hoagie tray it's what they sell day and night. what did they plan to do with my hoagies if they ran me out of the shop???? Ruined my day. My night and left a huge imprint on me. Wasted my time- I felt like I aged 10 years. I have NEVER EVER HAD THE INSINUATION THAT I WAS A CROOK BESTOWED ON ME and I'm a 63 year old nice decent lady. Even after that it was like pulling teeth to get someone to help me get the tray to my car. The manager wouldn't touch it. All I can say is that I am still crying on the inside that they put me through this. They were mad and weirdly mad. This has so UNSETTLED ME.. feels like I had a crazy bad dream. Two hours in their shop and they WOULDNT EVEN admit that it was possible possible they made a mistake . They was no waivering that it was even remotely possible that I paid and they made a Mistake. No chance. Zero zip nada I AM SO MAD AT WHAT THEY PUT ME THRU JUST TO PROVE THEY WERE RIGHT when they weren't. I had to ASK , yes ASK for an apology. Not even a discount on my order for a 2 hour ordeal. No one wanted to apologize. Not good or honorable people. I HOPE IT WAS WORTH THEIR TIME. They forever lost my business and 15 of my local friends and relatives but that's nothing compared to how I feel about this. . I'm still shaking . I have a question.... If I was unable to prove that I paid .. what were they planning to do with the hoagies throw them away.? They need to learn a lesson here. Respect your customers have sympathy and consideration If this from my hoagie shop at that point I would have just given the trade to the lady .. out of pity. I mean they were obscene read more

PrimoHoagies - Shame on you and your employee. Honestly. Karma . 2 hours you wasted losing a customer and many more - Sandwiches Near Me - Lansdale, Pennsylvania

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The sandwiches are very good but pricey but their online ordering system is slow and frustrating to try to use. Jersey Mike's food is just as good but their ordering system is easy to use. read more

Mackenzie is literally the nicest human I've met in this city. She's the most engaging and willing staff of any establishment I've frequented at the many restaurants, stores, etc. If more people were as friendly as Mackenzie I might not be trying to move away so much. The macaroni salad is good. Mackenzie did not lead me astray. The sandwich I got was also perfect for what I needed. Mackenzie -- I Hope life treats you as well as you treat IT! read more

First time here today The hoagie was perfect ! The bread was fresh , loaded up with fresh deli meat & veggies so good:) The service was great! Will definitely be back soon ! read more

I have taken out from this location before and always had a good experience with the food. They charge a premium price for their product and it usually backs up the cost. Recently got a Sharp Sopressata and was terrible disappointed. Their rolls are the best in industry but maybe they ran out and borrowed some from Slacks! Terrible roll, destroyed the entire sandwich taste and Primo experience. Was too far away to return it. read more

Pretty bad customer service the last few times we've taken out from here. And the people at the counter seem to always have an attitude. Food is good but they really need to get it together. read more

The hoagies are good but the snacks, soda, chips etc are WAAAAAYYYY over priced! I make good money as a nurse but that doesn't mean I want to spend it at overpriced Primo hoagies to cover their overhead. read more

Last time we will be disappointed here. Today was three sandwiches with STALE bread - my daughter couldn't even bite through it. There is no excuse for serving people what you did. read more

I ordered a sandwich that I thought would be a hot sandwich- the Bada bing-the chicken was hot and fresh and the other half was freezing cold. My husband informed the staff that the sandwich was half cold and half hot and they said it should be that way (no where on the menu is that explained and why would anyone expect that). They refused to make me a new sandwich and I had to pay for an Italian. Bathroom- there is a rack of chemicals at children's height to include gallon bottles of bleach and gallon bottles of all purpose cleaner on the bottom, gallons of grease away on the second from bottom shelf, and paper towels and such on the top 2 shelves. While my husband was using the restroom with my 2 year old, my 2 year old knocked into the shelving and knocked a bottle of chemicals onto the floor and it broke open. I am sure this is not a proper storage for the only restroom in the store accessible by paying customers. read more

OK, I'm not originally from Philly (sorry, Bahston!), so discount this if you want, but I am a convert to Primo Hoagies. Like anyone, I grew up eating crappy, generic submarine sandwiches, which are OK, but not something I ever really cared about. LOL, heck, whenever I have a Philly cheesesteak, I wish I was eating a lobster roll! I've lived in Philly for a year and a half now and was never quite sure what a "hogy" even was. But recently a friend had us over for "movie night" and introduced us Primo hoagies from the Wayne location (which we enjoyed with "North by Northwest", "Sideways", and a 2006 Robert Foley Merlot of all things), and suddenly I'm hooked! Anyway, I had to search out a closer location, which turned out to be at Station Square mall in Lansdale. The owner of this clean, efficient takeout with a few tables is an outgoing, cool guy who really seems to appreciate my business every time I'm there. Yes, there is an odd sign about not using your cell in line, but there's never much of a line, and there's no cranky attitude that I can see in evidence. My recommendation is a "Primo"-sized (medium) sharp Italian with lettuce, tomato, onions, oil and added long hot peppers. High quality ingredients stacked high on crispy, but not too crispy, fresh sesame roll, and tasty enough that it's become a once-a-week destination for me. Very fast service (also a TV while you wait). Closes a bit early around 7PM, and they might run out of bread a bit earlier (I got the last Primo once), so be forewarned. If there are better places for hoagies in the Philly area, then I really need to search them out, since Primo's is already a pretty darn good sandwich. Hard to believe it's a chain. Go Sox! read more

UPDATE: In the 4 weeks since that review, I've placed approx 5 orders, and received 5 different excuses why they can't deliver. I'm lowering my rating to 1 star. What a shame. The food is absolutely phenomenal, which is why it's a shame I have to give this place 2 stars. I order about 4 hoagies once or twice a week for the office, and we are located 1.2 miles away from Primo's. Yet every time i want something delivered, it's not doable. I'm not saying they turned me down once or twice. I mean EVERY time. It's always that the driver is out, or that there is a 20 dollar minimum, or a 30 dollar minimum (it always changes apparently). I'm sorry but if you advertise that you deliver, then deliver. If you don't, stop sighing and snapping at me everytime I order. read more

Probably the worst hoagie I had ever had. The bread was hard as a rock and bread is suppose to be made every couple of hours? The meat portion was very skimpy. Asked for pickles and hot peppers on the side the but never received it. Wanted to try out this location but I am never going back. First impression is crucial. read more

Great service with lots of selections. Even though all the hoagies are cold I'll have learn to like it. Coming from Pittsburgh where all the hoagies are toasted nice and hot. It's hard to find a hot hoagie around here same with traditional wings. read more

PrimoHoagies - Small Italian. As you can see they are not cheap at all. - Sandwiches Near Me - Lansdale, Pennsylvania

This review was posted on 6/12/2020...and I am only giving a one star rating because it wouldn't let me start a review otherwise. I don't even know where to start, or how to explain why I've actually bought sandwiches from this location multiple times. Probably just out of convenience from my house. EXAMPLE 1: One day, I wanted a Primo hoagie. I called like eight times and no answer. It rang for a while too each time. I was running some errands towards that area so I popped in to see if they were open. They were. I ordered. Two teenage kids in there listening to music not giving a shit and the phone rang several times while I was waiting for my food and they just let it ring and couldn't even give a shit to answer it. It took a long time, I was the only person in there, and the sandwich was terrible as well. I've heard that although this is a franchise, most are privately owned and I swear to god if I owned this place I would be pissed to know that customers are being ignored. EXAMPLE 2: Same as example above, but this was only about 2 months ago. I tried calling from work to pickup some lunch for me and a coworker. Same thing. Called several times. No answer. I go there and wait for a long time and they literally answered the phone 1 out of the 3 times it rang. Again, the sandwiches were terrible and my buffalo cutlet sandwich was just bread and the chicken. No cheese. Nothing else. I was pissed when I got back to work. And I work very hard for my money. EXAMPLE 3: Lately, my work has been buying everyone in the plant lunch once a week and sometimes they will order from this location. I figure hey, "if someone else is buying who cares"...just YESTERDAY I was hungry as hell waiting for a sharp Italian and it was just meat and cheese. No lettuce. No onion. Just meat and cheese on a dry ass roll. Happened with another coworker who ordered the same thing and I can't tell you how many other coworkers' order was screwed up. This place REALLY needs to get its shit together and from now on I will drive 5 extra miles in the opposite direction from my house to get a Primo sandwich from another location that knows what they are doing. Thanks for nothing three times in a row. read more

This place is not worth your time. Better off going to wawa! I question the sanitary of this place too.

I've enjoyed Primo's for about three visits now. They are easily one of my favorite hoagie shops in the Philly/Montgomery area. Today I had the Audie and it is simply a good eatin' hoagie. Made to order every time I could eat these everyday! Give them a try, I think you'll find something delicious here read more

I corrected my earlier review. I am sorry it was confusing. I have had problems at the Lansdale location

Got the primo sized Audioablo- VERY skimpy on the meat and the spices weren't put on it. A little disappointed. The employees were really nice and the store was tidy and clean but the sandwich wasn't that great. read more

"How to lose a customer in 27 minutes" starring the Pennbrook Parkway Primo location. The answer to this question comes down to one word, INCOMPETENCE. I placed an order online and the first red flag I should have paid attention to was that their "next available pickup" time was one hour out, a full 30 minutes MORE than any of the 4 other closest locations. I arrived in store at 11:44am and had to wait for close to 10 minutes to even state that I was there to pick up. The young woman working the counter/phone seemed to really be struggling with the phone order she was taking, and at the time, I couldn't determine if it was her, the customer on the phone, or both who were riding the struggle bus. That answer came soon. Even though I was able to order the "dirt pudding" online, it was not available in store. I was offered rice pudding in exchange but I instead asked for it to be taken off my order. The woman working the counter tried tapping on the touchscreen to edit my order but to no avail. She went in the back and came back with $2.50 for me; HOWEVER, I was charged $7.99 plus tax online. I told her that it wasn't right and she informed me the owner would have to help me. So I stood there some more, nearly 15 more minutes until the owner came out. He eventually tapped on the touchscreen, opened the register and handed me $4. WRONG! I, again, said I was charge $7.99 and I eventually got my $8 back and finally left the store at 12:17pm. Between the roughly 20 minutes of drive time to/from the store, plus the 25 minutes in store, my lunch break was completely shot. I can only imagine how pissed I, or others, would be in a non-COVID world where you have to physically get back to work and not go home. Luckily, the Chalfont store is equidistant for me to get to and I'll be going there from now on. I would rather get a crappy Wawa hoagie, I'd rather drove an extra 4 minutes to go to the Dresher Primo's than go back here. Stay away! Looking at the other reviews, this seems to be the norm, not the exception. EDIT: I forgot to mention how I was offered NOTHING for my "patience" with them. No "hey, grab a bag of chips or a soda". NOTHING. With the amount of time I spent there, if you break my salary down, they should have paid ME for my lunch. read more

Not usually one to eat hoagies like this but I must say, this was undoubetdly one of the best sandwhiches I have had in a while. Happy to see that they are under management because the store is clean, convenient and delicious! The young man running the front register, I think his name was Peter, was very polite and courteous. Overall a great expeience and highly recommend! read more

I usually Love their Sharp Italian!! I decided to order their sausage & pepper parm ... BIG MISTAKE!! While expecting a healthy helping of sausage, I opened my light as air sandwich to find skimpy, sausage slices amidst a drizzle of marinara , skimpy onions & peppers. What a lousy sight of a sandwich! While calling to complain , we received attitude & no customer service to make another sandwich! The worst! I will never be going back again! Best believe I Facebooked a picture of said, sad sandwich & told countless co workers. You have lost our business, Primo & I am sure you could care less. read more

I tried Primo again last week and my hoagie was much better this time. Their hot peppers have a different taste to them that I'm not a fan of, but other than that the hoagie was very good. There's still something that I can't put my finger on that makes me not prefer them over the other local places, especially considering that they're more expensive, but it was still much better than my first experience. read more

Stayed at the hotel across the street, Homewood Suites. We walked to this easily. Was VERY Good!!!! I had the Mild Italian Hoagie. Will be back before we leave. Yum! And friendly. *Went back and got the Hot Italian Hoagie. Really good! read more

This is the second time I have gone to this primos and the didn't have my sandwich ready and then ended up given me the wrong sandwich. Won't ever go back. read more

I know there have been some mixed reviews at this location but I had a big order for a party and everything was spot on and delicious. The service was great too. Hope this place stays in business. P.s. love the diablo sandwiches. read more

so, i actually love their hoagies. i'm not an expert on hoagies, but i love theirs. the reason why i gave them 2 stars is because of three of their employees. when i get rude service, I'll tolerate it a couple times, but I was going there 2-3 times a week and and when you come to expect to be treated rudely, F it. I"ll go next door to the sushi place. the owner of the establishment ( i think he's the owner) has always been ok, he's curteous and always thanks you for coming in. it's the other people. I know good help is hard to find, but come on. they had a sign up saying something along the lines of " don't be on the phone when you pay" ok, that makes complete sense. but they had this asshole goofy looking 6'5" tall kid working the cash register, he'd call out your name (your food was up, hence your turn to pay), and if he saw you even touching your phone he'd yell out, "get off the phone." that was the straw the broke the camels back. F those guys. oh by the way i wasn't even on the phone. read more

The rolls are never really that good, the sandwiches aren't bad, but the rolls stink. Worse is the service.