So I order all the time from Primo Pizza and going down hill is an understatement. I ordered a ham & cheese on Syrian with salami and Mayo and no veggies. The sandwich was $9.50 and only had 4 pieces of ham, 2 pieces of salami and 2 pieces of cheese. This sandwich was pathetic.! A pound of meat from the store is $4.99 and about 20-25 pieces at a minimum. I understand they have overhead, but I could have had 5 or 6 sandwiches for that price with double the meat from the super market.! If you want a great cold sub that delivers quality and satisfaction, call Brick House in Dracut.! Mike Brown doesn't cheap out on Sh*t.! I have ordered my last sandwich from Primos.! If you want to keep customers, stop being so damn stingy/cheap with your orders.! #customersalwaysright! Signed... A guy who wants what he pays for.! read more

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Went there tonight to share a pizza with my aunt. The pizza was good. Cold in spots, but still edible. I have had much better in my travels. I certainly wouldn't travel for it. read more

Primo is a well oiled machine. They have a clean, efficient open kitchen where 6 or more workers are buzzing around making your order exactly as you ordered it. Wearing their masks, of course, behind the plexiglass order window. The restaurant was re-built from the ground up a year or two ago. Inside and outside dining areas. The food is consistently excellent. Menu offers way more than just fried grub. Surprise- there are healthy options! We love the steak and cheese spring rolls, any pizza, anything with grilled chicken. Desserts are homemade and cannoli can't be beat. They just added a freezer dedicated to Ben and Jerry's pints. Yum. I recently ordered online. Didn't love the website, but did appreciate the mailing list which has emailed me a coupon for 15% off two weeks in a row. read more

had the "thanksgiving sub" from here & it was amazing toasted perfectly & felt like i was @ the thanksgiving dinner table. the staff was friendly & accommodating as i had to place a small catering delivery order as well. it was delivered quick & accurately the following day. the restaurant was clean & very nice as well!!! (sorry i didn't take a photo of the sub) read more

Just picked up a Steak Tip Wrap from Primos. Have always gone with grilled chicken from here and it never disappoints. This steak tip wrap is amazing , I might not get anything else from anywhere else for a while. Loaded with feta. Just enough veggies , and tonsss of steak. Good stuff! read more

So i wanted to try a pizza place I've never tried before so i googled "good pizza nearby" Closest place I haven't been to is Primos. I read a review claiming they're " addicted to the sweet pizza and Cajun fries". I love a good sweet pizza. I call to place and order for a sweet pizza and am told they dont do that. Okay well I'll just take a small cheese then. Pretty dissapointed after trying it. Nothing special. Bland taste. Is it bad? No. Is it good enough for me to go back again. No. Cross it off the list. 3.8/10 read more

Primo Pizza - Pizza Near Me - Dracut, Massachusetts

We live close and order here all the time. Staff is pleasant. Food is on time. Always good consistent quality and highly recommend! Thanks Primo's! read more

I posted a review about my experience with Primo on google reviews which I will post below. A lady ended up calling my boyfriend, yelling at him and being completely unprofessional over MY review. I am So disappointed because we used to eat there so many times. She made it seem like it was our fault that the food wasnt good that night and that it made my boyfriend puke. I will definitely not eat here again nor give it another chance. Just as a warning to you all, if you post a review they dont like, they will treat you like dirt. We are not the only ones with this experience either. They seem very unable to accept that shit happens and sometimes people will not like your food. I worked in the restaurant business for years and never would I think to treat a customer like they did to us over a bad review. Had they reacted more professionally, I would have been willing to even change my review. Such a shame. The google review: Spent a good amount of money for delivery. It took so long to get to my house which usually, I'm pretty patient about. The food was cold. We ordered mozzarella sticks that were burned and hard as a rock. I decided to try their baked Mac and cheese which was just soggy crumbs, soggy pasta noodles, and a very very bland cheese sauce. I had to stop eating it after a few bites because it was making me insanely nauseous and I felt like I was gonna puke if I kept eating. My partner ended up puking his guts out later. Ate here two other times with no issues other than an insanely rude staff but after today, no more. So horrible I wish I had asked for my money back read more

Place is always good! Love their salads and pizza! Got the chicken gyro for the first time and it was very good! Nice and quick too with their order online. Very nice people! read more

So we are new to Dracut and decided we wanted to try something different for tAkeout tonight . We got a small cheese pizza for our little man which was fine , but both my husband and I got fried seafood platters. I had read the reviews that seemed mostly positive and figured we would give it a try . The seafood platter was very small for $24 and the batter had absolutely no flavor and the fish was definitely not of any quality . I got the scallop dinner and it was just horrible , the scallops had almost no batter and were so extremely overcooked I had to toss them , the fries were cold ( we live 6 mins away so it that's not an excuse ) and they forgot my coleslaw . Not a place we will try again . read more

I've been a Primo's customer for years and they have always been good - but now they are just getting even better!! I was blown away at the new menu when it came in the mail - so many new and interesting choices. Also, they have now added on-line ordering!! And a 15% discount the first time you use it. Way to step it up Primo's!! We opted to try a couple of the new salads. I got the Shrimp scampi salad. I know! I didn't know what it was either but had to try it! Amazing!!!! My friend got the Beet Beautiful salad and raced about that too!! read more

Primo Pizza - Shrimp Scampi Salad - Pizza Near Me - Dracut, Massachusetts

Had Italian subs from here the other night (Sunday)...wow they were the absolute best subs I've ever had! I don't know about their other food but I can tell you the subs were made exactly to order and were perfect!!!! I'll definitely be back! read more

Delivery service is outstanding! The drivers are polite and prompt. Food is always delivered hot. I had the baked seafood and it was excellent, my sons love the pizza and chicken fingers. read more

When we called to place an order the person that we spoke with was rude. When They brought our order out to us they went to every car asking what people ordered. By the time they got to us with our order this kid was more rude than the person we spoke to on the phone. Our order was barely warm and we have ordered this same thing at other places and the food was far better than it was at Primo Pizza. We will never go back to Primo Pizza again. read more

Primos has amazing pizza and delicious salads. I wish it was a little less expensive but it's a great place to eat.

I got the sea food combo today. I ad scallop and haddock. I got 4 scallops and a tip of haddock and with two lbs of French fries. And it was disgusting I was a person that ate there a lot but over time it just got worse. I will not waste my money there ever again ! read more

I love Primo's! They have the best pizza along with subs, French fries, haddock etc. Best of all, they deliver it to my home! I will be a Primo's customer for time and time again! read more

I like Primo Pizza's food overall, but what I don't like is the attitude you get from most of their employees. The people who take the phone orders are always in a rush and they never let you finish a sentence or ask questions before they rush you off the phone. There are a few guys there that have a crappy attitude, too and can't count at the cash register. NO ONE EVER makes you feel valued or welcomed. You leave feeling like you did them a favor by stopping in. I see the owner there a lot and he NEVER says, "Hello" either. If you go there, don't expect any customer service. But hopefully you will get some. read more

I called for a manager after my food was messed up. The person on the phone said there was no manager available. I'm positive I saw the owner there when I left. Since they opened the new restaurant they have done nothing but mess up orders and lush customers to the side. read more

Primo Pizza - Empty - Pizza Near Me - Dracut, Massachusetts

Place looked pretty nice and clean from the outside, so I stopped in. Chicken parm sub and Buffalo pizza. Food was great. Might have been the best chicken parm sub I've ever had. Buffalo Pizza i asked for grilled chicken and they knocked that out of the park too. Mix of red sauce and Buffalo just the way I prefer. Live a half hour away in NH and would consider coming back!!! read more

*** NEW LOCATION OPEN *** Still really really good pizza, new friendly staff, beautiful modern dining room, plenty of room to talk and enjoy a game (they bring your order to you). The salads look Amazing... got to try that next.... Best of Luck Primos! read more

Can't Get the Order Correct!! Ordered a Gluten Free Pizza and a Large Meatball Pizza and Received a Gluten Free Pizza and a Large Meatball Sub. After waiting 30 minutes for the wrong order I decided to leave. This was my first and last time at this place!! They don't give you a receipt until you pick up your order so if they don't read back your order you will get a surprise when you pickup your food. I ordered in person no less and waited. read more

Have not ordered a seafood platter in years. Not sure if there is a different owner but very dissatisfied. Food was soggy. I remember ordering a seafood platter and getting large sea scallops and big belly claims. It was pricey but worth it. Scallops was so small maybe frozen.Clams were tastles , almost clam strips. Gave it 1 star just because delivery was on time. Will not order again very disappointed. Not Primo to me anymore ! read more

Best homemade desserts ever! Better than any bakery have ever been to! Oh and by the way their menu is huge and absolutely delicious!

I've eaten here multiple times now. They have a decent sized restaurant, bar type eating area but kid friendly, and a patio for the summer. Lots of spacious parking which is nice. They clearly put a lot of effort into the upkeep of the building and landscape, the appearance is nice. It's my go to for a few things; fried foods, chicken fingers, mozzarella sticks and those types of things are really good. Calzones salads and subs are good to. BUT the Pizza is not my favorite, it seems to be popular but I prefer other places in the area. Avoid the pasta to, its not that great. A huge plus is there little display with various cakes, desserts, chocolate mousse cups, all super yummy! Defiantly a place worth trying to find what you prefer. read more

Great food and service! Restaurant was very clean and the staff was friendly. Ordered a pizza and it came out very quickly! 5/5

Tried a new place Primos for a month now Pizza is good salads are great ,fresh,with grilled chicken a plus. But I like to change my own menu and fried fish dinner bland Tried chicken dinner bland no seasoning In flour just dredged in flour and here you go . Latest fiasco ordered 3 subs ,Sm fry , salad with chicken. Get home no fries Sub American with very little condiments Tomato pickle unions it's a buzy place so 35 to 45 min is norm so don't rush .there are a lot of people working in kitchen some fill in other jobs while there working So mistakes happen. Every time I wait Someone is complaining wrong food wrong order? I gave up nice place though. read more

I have not been disappointed yet. The grilled chicken ceasar salad is my go to order in a pinch but I have also had great pizza and cheesesteaks there as well. It gets crowded but that is because they are very good! They also offer a Veteran's discount as well. There is a nice seasonal patio as well. Prices are reasonable as well. One of my favorites. read more

Literally my favorite place . Only CON is ... they go on vacation and now I'm having Primo withdrawals lol ! Luv them :)

Amazing food!! Amazing service!! Amazing place!! Primo's works very hard to regularly change up their menu to keep us happy!! I go there at least once a week and never tire of their ever changing yummy for my tummy food!! Xoxoxox read more

Let me begin, I ordered a 45 dollar delivery. The order was a large buffalo chicken calzone, chicken and tips dinner with the steak and cheese roll ups. Upon delivery I start to eat the meal and I was told by my date that the calzone didn't taste like buffalo, just plain chicken fingers. I grabbed a slice and confirmed this. No big deal, So I called back and informed them that the order was wrong. My first problem was here, I was told to stop eating the calzone and they will make me a new one and come collect the wrong order. ok a little weird, still hasn't sat right with me but I went back to my dinner and movie. Not the best feeling telling a date we need to stop eating because they are coming to collect the food and see what happened. Now a little irritated, I am looking at the majority of my order and I cant eat it. The steak and cheese roll ups were gone in just a few bite, no big deal it was the appetizer. Now I am splitting the chicken and tip dinner with my date while I stare at the majority of my order that I cant eat because they said they were coming to collect the food. A few minutes of this goes by before I decide to call back and ask for a manager. I get the manager on the phone and ask if she is familiar with the order. she states she was. I go to explain that I was upset that I am staring at food I cant eat because they wanted to collect it when they dropped off the correct order. She explains to me that they do this to confirm if the order was made wrong, this process is used to train the employees. She literally told me that they were going to take the food which was in my possession, I had taken bites of and had sat in my house for over 30 minutes, and take it back to the restaurant and open it up to confirm or deny my complaint. Does anyone else find this extremely disgusting!? To take food that has been eaten, from someones house and bring in back into a restaurant kitchen!!!?? I mean I know I am a clean person and didn't expose this food to anything crazy but that is extreme to me. To bring food back to a restaurant when they cant full guarantee that it is or isn't contaminated, or has any harmful things attached to it. Moving on, the manager never once said, I am sorry for the inconvenience / The order will be credited towards a future order or anything. She only disputed everything I brought up as a concern or complaint. Lastly, I get a loud and rude knocking on my door. It was the driver who had recently been talked to and was upset. First words out of the kids mouth as I opened the door was, " What there wasn't enough buffalo sauce on there?" I responded, " Listen this is nothing against you, I didn't taste any buffalo sauce. Here is the calzone that you came to collect and I dont wish to take the replacement." The delivery kid responds, " Are you serious?" I stated, " Again nothing against you I don't want the replacement food, have a good night." Like most people, after complaining about food, i didn't feel safe eating anything from them. Especially after finding out that they allow OUTSIDE partially eaten food back into the kitchen from someones residence. In conclusion. Whether or not this establishment took the incorrect calzone back to the restaurant or not, this is what they told me they were going to do. To me this is beyond disgusting to take partially eaten food from a customers house and return it to the establishment to investigate. I never once got a sorry for the order being wrong, for the wasted time, for my dinner being cold after this phone call with the manager and no follow up call once everything was said in done. I will never ever be a customer at this place again even though the food is good. To find out the lack of care for food safety and potentially get an entire restaurant sick is enough for me. PLEASE don't contact me regarding this complaint, I will not accept a sorry or any credit now. I paid for food that I never ended up eating, I was treated like none of this mattered. read more

My Caesar wraps are always delicious and the food as well. But I have had friends + family members who have worked here. They have told me many stories, all different people, about how they do not wear gloves, the kitchen is unsanitary and dirty as well read more

This place is so good, definitely my go-to local spot. I love the salads- and the steak tips are amazing. Shaved steak calzone is absolutely delicious. read more

First and last time at this restaurant.unorganized long wait and immature help. Waited for an hour for small pizza that was.never made.only busy because of power outage, will not do well otherwise. read more

Very sad experience from a place I used to enjoy. Me and my girlfriend went here often, no longer. I got sick shortly after eating mozzarella sticks and some pizza from here and puked all night. My girlfriend I guess posted a bad review. I then get a call from the manager saying I should have called them and tell them I was vomiting even though it was one am and they weren't open when it was happening so how could I? and she seemed to want an apology for the bad review. That's not how you handle criticism or a possible food safety issue. A restaurant is only as good as their service and management as in any profession. I should know I worked at one for four years. I'm not impressed and will be taking my business elsewhere as should you. read more

Thr Pizza Is good , service is good , they are not generous with the toppings if you want to have a normal pizza with toppings, pay extra for it read more

Primo Pizza - Not much pepperoni, Onion or mushroom - Pizza Near Me - Dracut, Massachusetts

Food is always good and staff are friendly and pleasant. Saturday the 9th we were told 30 minutes for a pickup order of about 4 items, a sub and three apps. The 30 minutes took an hour and 15 minutes, the 45 minutes was spent waiting in an overly crowded waiting area with no communication from the staff. Too many people too close in these stressful times is not acceptable. Management should have at least indicated times were pushed back 30 minutes giving people the option to wait outside and taken cell numbers for a call or text when your food was ready. People are trying to support local businesses by being flexible but businesses need to also think of what it must be like to wait 45 minutes extra in a small confined area with too many people too close. Some of the food a was a overcooked as well. If volume increases so should the wait times given during order placement. Will be a long time before we go back. read more

This place did my order wrong when I call to order stake tips sauté with rice I got home and I got 4 strip of chicken with rice when I call back they didn't want to make it right, I will give them 0 stars on this post but to post I have to put a one star for courtesy they don't even deserved any at all. Unfortunately the manager was very rude over the phone to the point that he don't want to listen what I wanted to say and its sad that his attitude over shadow the good people that is been there working for years working that place and ruin the reputation of the restaurant. I will take my hard working money that Is hard to come by right now and my business some where else. I will not go there after going all this yeas ever again and I will make sure that all the people that I know never go there ether and know how disgusted I'm with this place. I Have been going to this place for years and I have never been treated like that ever. The manager didn't want to give my money back or give me a credit to at least get the dish that I want the next time I go. I end up trying something I don't want to eat and in top of that I got 4 strip of burn and dry chicken WHEN i really wanted to eat The stake tips I order, well I end up not even eating the chicken because was over cook, no flavor, and dry. The plate of stake tips cost $15.00 and they also charge me $15 dollars for 4 strip of chicken. I understand price for the stake tips but for 4 strip of chicken this place is joking; no this is an insult and a robbery. People they are better places that they cook food better for a better price and they take care of you like you are part of their family better than this place. We are in a pandemic right now is really hard to have money when you have to be out from your own job for more than 3 months and in top of that you have this restaurants asking for your business to come back. I don't want to do business with any restaurants that thinks my business is not Important for them and when they think they a right and the costumers are wrong and they don't want to agreed they are the ones that did the mistake and Made the wrong plate. I don't think I will ever come back here again. This place is disgusting to me and for my hole family to visit ever again. This Visit was on 6/21/2020 @ 7pm and please management team or owner don't bother to respond back. Why instead you take some clases on how to costumer service and how to speak over the phone like a real human been no like an animal from the Fanklin zoo. You can all take a look in all the one star post of this restaurant this restaurant have a history of been rude by some of their employee and including supervisor/ manager. By the way you can go on google and read all the bad reviews about this place that I didn't wanted to believe before that happened to me read more

We ordered pick up for 1 large pizza, small fry, and 20oz coke at 8:20pm on 5/15/2020 and were told it would be ready in 20 min. Got there at 8:48pm and called because of the curb side pickup rule, response was "it will be right out". at 9:12 pm they finally came out with the food but still managed to forget the drink. After a few minutes someone came out and brought the drink. The place was dead, we were the only people waiting outside for over 30 min. Fries were cold and soggy, pizza was good tho :-/ read more

"I don't know why there are low star reviews lately except that people have nothing else to do other than go online. It still is an excellent value for awesome food and made and served by family. Even with curbside pickup or delivery, the food and service are awesome." read more