Tried to go here FIVE times and I have never once been served because they skip over names and don't have a system for customer order. It's always customers arguing over who was first and never acknowledged the fact that I wasn't served. read more

Genuinely, go to any other dispensary just across the border. Have come here multiple times due to convenience, and it is generally a very unsatisfying experience. Online orders tell you they should "be ready for pickup in 10-20 minutes!" while consistently taking over an hour or not sending you the confirmation that it's ready for pickup. It's disorganized, and while it has a lot of deals, it's because the product is not anything special and is typically old and dry. Recommend avoiding and trying *any* other dispensary in the area. Edit: while still sitting here waiting for my order that I placed an hour and a half ago, somebody just came into the building complaining that she received the wrong product and it happens "every time." Can't make this up. Incredibly run business, here. read more

awful. They switched out my bud and didn't tell me if it was okay to do ontop of that the order was $70 and I didn't get my moneys worth. You gave me all shake and not a single nug when I ordered BUD not shake. Could've offered me a refund because I would've preferred that over being ripped off and robbed. The shake they gave me was also not labeled so idk if they gave me genuine weed or something laced. We also waited an hour in line curbside waiting for our order, but while we waited they released a rat outside from a card box they had it in and they had a trainee in training working for them instead of them actually training. read more

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Art at Primitiv is great! He is very helpful, knowledgeable, and efficient. I have always received great service here and would highly recommend! read more

This place has turned into a disaster. It does not matter if you preorder for pickup 5 hours in advance or an hour in advance, there is ALWAYS a line. They have one person working curbside and usually that person is also working the counter. The last time I came here, I preordered at 9:30am for a 4pm pickup and it was not even packed and ready when I got here. It is not worth the sale prices to sit and wait 30 minutes in a line to pickup an order. There is better quantity, pricing, and customer service at the 15 other dispensaries within a two mile radius of this one. read more

Primitiv Niles - A line of 6 cars behind me. I have been waiting for 17 minutes. Not pictured: two cars ahead of me. - Cannabis Dispensaries Near Me - Niles, Michigan

Call ahead orders take forever. Going in and ordering is efficient but some of the budtenders really dont gaf

If I could leave zero stars I would! Literally paid for 1 g containers of wax but each of the containers only has 0.6 g in them!! What a fucking rip off! Don't go here! Do not recommend! read more

Primitiv Niles - RIP OFF! Not 1 g!! - Cannabis Dispensaries Near Me - Niles, Michigan

They won't give refunds on products when they don't work. I bought a disposable that wouldn't turn on or hit or charge and was told that was my problem to deal with. I will never give them another dollar of my money. Especially when it was a 1g disposable for 26$ plus tax. Not like I will be missing out on great prices or customer service read more

Primitiv Niles - Disposable vape - Cannabis Dispensaries Near Me - Niles, Michigan

Used to love this place, there's one worker on a Friday doing curbside and the lines wrapped around the building. They don't care and I've been here an hour. Not cool man. read more

this place is freaking horrible. They straight up shorten you and the flower is TERRIBLE

The wait was absolutely ridiculous! Went to many dispensaries in Michigan and this was the only one where I wasn't helped on the spot! Been sitting in a chair waiting about 20 minutes now! Kinda pissed read more

This place SUCKS, straight out. Horrible staff, unimaginable wait times and not even a good selection. Avoid this place. If you're forced to go here, DO NOT ORDER DRIVE THRU PICK UP! You will sit for 40+ mins watching not a single worker bring orders out to move the line. read more

I love coming here they have good deals and great products. Always have give aways and grab bags April they will have a lot of free stuff

This has the most friendly and helpful people. Sometimes they don't have something I bought a few months ago but there is always at least two suggestions. When you go just be patient because the staff is working hard helping people. When you get called then they spend the time needed for you. read more

My favorite dispensary! Can't wait to come out today on 420 for the food trucks and fun! They always have great deals. I'm never disappointed. I think the negative reviews are the people that are not elevated enough! read more

Extremely disappointing. I was told i was getting the same quality product for same price as something i looked at and wasn't shown it before it was scaled. I got home and it was bottom shelf for sure. Worse than anything I've ever seen in any dispensary honestly. Would recommend going down the street else where. read more

Lock of organization inside this store, be ready to spend at least 45min waiting to be served with 10 people working inside 2 are only serving floor everyone else it's playing Boss and HotShot! Running around pretending to be busy not even looking into your eyes God forbid you ask him a question! individuals managing the store have no idea how to run it people that they hire quarterly are ruining this store:( that is but no thanks Niles! read more

Purchased an eighth from this place yesterday for $20 bucks, online it said 3.5 grams sundae driver no where did it say this was a shake. I get home open the pack and that's exactly what it is. I call primitv today and spoke to Latisha who claims that the bystander should've notified me that this strain was at the "bottom of the jar". Of course I want my money back or an even exchange I was told that sense I didn't get an allergic reaction from the product they couldn't grant a refund nor exchange. Absolutely ridiculous and unacceptable. There are too many shops nearby to put up with this. read more

Primitiv Niles - Cannabis Dispensaries Near Me - Niles, Michigan

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Primitiv in Niles is false advertising to get people in the door. Saying 4 for 39.99 for Lyra Cannabis brand and then saying it's 2 for 39.99 when you get to the store and get ready to pay. Refusing to honor the online ad saying theres nothing they can do. Extremely disappointed after making a long drive to get there read more

Primitiv Niles - Online ad, refused to honor it - Cannabis Dispensaries Near Me - Niles, Michigan

We had a great experience!! They had a very professional and clean environment. Someone up front immediately helping people where they need to go. Online orders are kept separate from in person that makes it super easy to come pick up my stuff and leave. read more

Extremely disappointed!! I been traveling to Primitiv every month a couple times a month for a year or so more!! I have never been screwed over once !! But yesterday, Take's the topping of the cake!! I put an order in at 11 am for 9 (4pack) gummies. I get there at 5 and there's none left. No call for substitution, no discount for screwing me over. I couldn't believe no phone call to give me a heads up. So I traveled 2.5 hours for what?? To be screwed over, I guess I expect too much from the business. At least at some of the other crappy businesses they give you a heads up. Instead of making ppl drive 2.5 hours for F**king nothing. Then wanted to act like they were doing me a favor by honoring my $25 dollar off that I had for points. There pick up service sucks ass in the daytime. They say pick up in day time what they mean is you're gonna sit in your car until 4 or 5 when all the additional staff comes in to work! Apparently, spending money at one of my favorite places doesn't really matter!! Deuces!! read more

Was great last year, but now is on a transparent decline. The last 4 times I have placed order via online, each of those times I have had MULTIPLE things missing. The last time, they had to audacity just to give me what they wanted instead of informing me they did not have the product or at least giving me an option on a selection I want. This has lead me to visit the other spots now, as much as i use to love this spot. Also, they are getting weaker brands of carts/disposables read more

First time at Primitiv. All of the staff is very friendly and helpful. Very clean and laid back environment. read more

Primitiv Niles - Cannabis Dispensaries Near Me - Niles, Michigan

Waited almost 2 hours for my order and they closed so never got it . Customer service is shitty. Go anywhere else but here

I think it's a Okay dispensary, I sometimes catch the shake Oz's for $40 . They sell the same strains I check the website daily I feel like if they can produce more $40 Oz's they might be put more on the map just my thought.. I normally order online and it's always ready within the hour of placing , there edible prices are very high and the deals they have here actually suck not gonna lie , if you like to drive Kalamazoo gets my money Cheap Oz's and halfs there prices make more sense . And they have better deals ! Take that extra drive . read more

wait time is between 1-3 hrs, if you go in you will have to do their job for them; tell them about their own points and rewards. customer service sucks, they dont update their website and will even get rude with you in person over them not having what says is available online. overall worst experience ive ever had in general. dont see this business lasting long with how much more advanced all the other ones are around it compared to this one. and to top it off, rude staff.. wouldnt even waist my time. read more

selling low grade moldy bud for top shelf prices steer clear of this shithole.

genuinely don't understand all the one star ratings! they have great deals and i have always had great customer service! definitely recommend visiting! read more

Lady on the phone got shitty with me cause I tried to explain that live rosin should be refrigerated so it doesn't ruin or degrade the product. Live resin is room temp stable and won't degrade. Picked up 3 grams of live rosin grape gas super excited to try open the jars all of them are dried out crumble wtf is that paid 200$ for top tier and I get some shitty hash rosin. Laziness and uneducated workers, probably don't do their job and put it away in storage just sits out, will never go here again one and done no wonder your a ex nfl player you have a shitty work ethic and it shows in your employees read more

Placed an order and waited over an hour with no response just for them to come out and tell me to come back tomorrow.

so I buy 6 Turf A.I. X Sensi Star 1g rosins bc u got a deal if u got 6. each of the 6 were harvest way back on 9/23/21. that'd b two years ago next month. it's dark as pipe resin and smells of straight pepper. took back the 5 I hadn't opened and the open one so they could smell it. she smelled it and said yea this is what aixsensistar always smells like. she didn't know I've been pressing, extracting, and everything in between and i only get stuff that dark when I'm pressing old ass trim. she said it's not expired and still smokeable. yea so r two year old cigarettes but I bet they taste like dog shit. long story short was told a guy would call me when he got off a zoom call. never did so hence the review. read more

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I always order online so I can have a smooth transaction, but every time they've sold my items and made me substitute upon arrival. The customer service is mediocre and the wait time is outrageous regardless of if you come in or order online. Ive had to leave and go to green stem so many times. 1Hr wait times is CRAZY. read more

Waited over an hour in curb side. First visit. No 15% new customer discount like they print , bc Monday is curbside only. No option online to select for it. Absolutely trash. Completely ridiculous and NOT WORTH YOUR MONEY OR TIME. Go anywhere else. read more

Worst dispensary ever. The woman at the counter was rude. She told me my ID was expired (it wasn't and was clearly stated on the ID). Their system made three duplicate orders. She yelled at me to, 'have a better attitude" after I pointed out the ID discrepancy. She yelled at me as I walked out the door. I will never come here again and told all my friends never to come here. JUST DON'T COME HERE!!!! Save yourself the hassle and bad treatment. read more

I love this place, best prices in Niles. They do get busy so your best bet is to buy online and pick up in store. Even with as bust as they get I get my products faster than any of the other dispensaries. read more

one of the worst, products, customer service is horrible, budtendenders not knowledgeable.. I drive past this, and the next one a mile away will be better.. read more

This place is definitely a joke. They are selling low grade flower at top shelf prices. They promote it like it's something special because some ex football players own it but trust me don't waste your time or cash. read more

wow this was such a bad experience. never have reviewed anything. i am autistic and suffer from bipolar and this was a triggering experience. they were confusing (telling me to get out and go inside when i ordered curbside. then the woman told me to go back out and go through the "drive thru" which is just a cone lane??" and not friendly at all. on my way out she screaming "SIR!! SIR!!!!" i think i just stole something accidentally! apparently AFTER 3 minutes of ringing my things in something fell out of the bag behind the desk?? why didn't you secure it? it could have fallen out literally anywhere. so disappointed that i have to go to NOBO (a proper curbside experience) when this place is the closest to me. read more

Our salesperson was very patient with us and helped us figure out exactly what we needed for the best price. We got very good deals on cartridges, edibles, flower and will definitely be coming back. read more