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    Birds Eye View

    1.0 (2 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    Vape & Smoke -Niles

    Vape & Smoke -Niles

    3.7(7 reviews)
    2.4 mi
    $

    Two stars as a warning for their unnecessarily high hassle return policy…read more. Aaron, the sales guy, was great. He gave me solid recommendations on vapes (such that I bought two of the same brand, different color). He also demonstrated merchandise from their high value case and upsold me on some glass. Great. A few days later I am feeling buyer remorse for getting two of the same thing. I've been using one, and now I'm trying to return the other one. I have the receipt, and the package is still shrink wrapped. I place them on the counter and ask for a refund explaining I don't really need two. Aaron again, still great, has to now explain to me this convoluted return process where I, as the client, am expected to call a number at the bottom of the receipt for Vape and Smoke "customer service" who will then give him permission to make the return. So dumb. But OK I'll make the call, no worries. Meanwhile, Aaron says he will text his boss. He pulls out his phone and messages them over Facebook Messenger. Of course this customer service line is trash, and I don't actually get to anyone, and I'm standing in the store still. Like why am I making a call while I'm in your store. Finally, Aaron makes a decision and says.. you know what my manager isn't messaging me back so I'm just going to do it for you since it's still sealed in the original packaging. FINALLY! I thought this was common sense. We didn't have to go through this song and dance to give me back $35. This was a waste of my time and poor customer service. Even though I did eventually get my rightful return, this whole process felt shady as they are not even close to transparent about their return policies ahead of time. Not even close.

    Our glass piece broke and I came by the store to buy a new one. I was greeted by and amazing staff…read moreand excellent customer service. They gave me a deal I couldn't refuse so I left a very happy customer. They literally have anything you need including T.P. and masks. They've thought of it all. Thanks so much, we will definitely be back.

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    Vape & Smoke -Niles
    Vape & Smoke -Niles - My new badass piece....Vape and Smoke saved the day!

    My new badass piece....Vape and Smoke saved the day!

    Vape & Smoke -Niles

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    Birds Eye View - headshops - Updated May 2026

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