Note: I cannot speak to the quality of work, only my efforts in securing the work:
Mr. Kallvet (the owner) personally answered his telephone, which I appreciated after making many calls and leaving voice messages for other vendors and waiting and waiting for return calls (although with "hello" and not with the name of the company or his name so I wasn't even sure I was calling the right number so I asked for the owner by name to which he replied "who is calling?" - he said he wanted to make sure I wasn't a telemarketer). I found him very polite and professional during the call and very engaging - he asked and answer questions and arrived at my home within the hour to provide me a comprehensive estimate for two separate jobs (he is licensed in fencing and painting). Again he answered all of my questions and made some suggestions (this was a project a neighbor had started, but was unable to complete, 4 posts had been set) - all the while very polite and professional, even had a photo array of his work for me to review. Although his was not the lowest bid (his was in the middle of the three bids, all were within $150 of one another), I selected Mr. Kallvet because I felt confident he understood the fence design, he is licensed, and because he was available the following morning. We agreed on a price, I paid a cash deposit (he was very professional regarding the deposit reminding me that a 10% deposit is the most required by law) and stated that he would begin work the following morning between 7a.m. and 7:30 a.m. As we parted I specifically stated "should anything come up or you have questions, give me a call" to which he replied akin to "no worries, I'll be here tomorrow and get right to work".
Mr. Kallvet showed up just 10 minutes or so later than agreed (not a problem to me whatsoever) and immediately apologized for being a bit tardy, but then stated he had lost sleep over my work/project because of concerns over the design of the fence. I was taken aback with this statement as we had discussed, at great length (the estimates took about 75 minutes - it was nice not to feel rushed), the day before, the specifics of my fence (about 80 feet of fence, 4 posts already set, he would not do the three gates). He stated he was concerned about a neighbor's visibility from their driveway - again, news to me. He suggested a substantial change to the angle of one side of the fence noting "it won't match the other side, but it won't look bad". We discussed, again, my findings with the city fencing requirements (I do not need a permit for the type and location of my fence and I ensured the entire design meets visibility requirements - in fact, this particular neighbor of his concern has a 60' tall tree with 17' broad trunk located just under 3' from the sidewalk and driveway providing a far more restricted view of the street than my planned fence which leaves the neighbor to utilize his 14 foot wide driveway, plus 15 feet between the driveway and the fence line, plus a 6 foot angle in addition to the 3'6" setback. However, what concerned me most is that he appeared to be unversed in all things relating city fencing permit requirements and/or fencing guidelines (setback standard, height allowances within and/or beyond setbacks, precise visibility requirements, etc), furthermore, and most disappointing, was that he made no offer to review the fencing standards and/or permit guidelines with the city (whereas the two other bids I received from other vendors included permit filing (if necessary) and a recap and discussion of basic requirements (setback measurements, height, materials, visibility standards and so on). When I noted I, as the homeowner, am ultimately responsible for the fence, he reminded me (very politely) "but it's my reputation". At that point I asked if he preferred not to continue the job and, without hesitation, he said yes and immediately provided me with a full refund of my cash deposit, and left.
I'm not sure what to think after the above given he has been in business for at least 15 years and was recommended by the company from whom I purchased all the supplies........after his departure I immediately double-checked my plans with the city and confirmed my plans are 100% compliant. read more