This company is a small family owned business that doesn't honor the rates or contracts you sign. They think a verbal conversation is how to conduct business in terms of rates and length of term. They agreed to rent me a storage area for 223 a month (Normally goes for 350) (more than I needed, but they had someone for the smaller unit and I agreed based on the deal, it would be easier for me and willing to pay more). We never discussed the length of the term, but when I actually showed up, the manager who was nice to sell it and rude upon my arrival...... basically said "Yea, it's for one month". I questioned him and he walked away....Not only that, but they have some long term people who store merchandise in and out of there who are the rudest people I have ever met. They wouldn't give me space for my truck, dirty looks, rude to my movers....This went on for the whole 2 hours. Management never said a things and walked away. My term became longer than expected (3-4months) and when I called to pay for the next month, they jacked my rate up and were extremely rude and not willing to work with me. Quite frankly, if I thought this would happen I never would have agreed in the first place. All over a 100 bucks a month and when I did them a favor and they keep telling me they did me a favor??? I could have taken the smaller unit. I was living in back bay in 500 square feet apt. BTW I'm a contract lawyer and any larger company would never be able to do this. There would be legal ramifications. Conversations V. legal contract don't hold up on court. I signed a actual contract that states all the terms and my rate. If it was only for a specific time, it should have been written into the agreement. Nevertheless, if they acted nicer and gave me a break for the month I owed, I would have been more sympathetic. They now have a renter for the space and want me out or pay for it. I WOULD NOT RECOMMED USING THIS FACTILITY AS THERE ARE MANY OTHERS IN THE AREA THAT ARE CHEAPER. WISH ME LUCK, I'M SHOWING UP ON FRIDAY TO GIVE THEM THEIR MONEY AND HOPE THAT I DON'T NEED THE POLICE TO FACILITATE GETTING INTO MY UNIT. read more