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Huntington Beach, CA

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Prime Sales

4.1 (15 reviews)
Closed • 10:00 am - 7:00 pm

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Lyrae Z.

I did my research online and found this place on Carguru. I was looking for a used vehicle and within an hour, I sent Tony a text that I was on my way. The car was ready and waiting for me. Did the test drive, some paperwork and about an hour later I was leaving with a great car I. Great condition at an amazing price. I would highly recommend this place if you're in The market for a high quality used vehicle. Ask for Tony, he will treat you right!

Initial Milage

I bought a Volvo s80 from Prime Sales earlier this year, and have been heavily disappointed. The initial purchase and inspection of the car was smooth. They allow test-drives and you can look at the car all you want. I also found the car fax and was happy to see it had one owner who didn't use it much. Under the hood I found a new timing belt, which wasn't reported on the car fax, so I brought that up and they said that some things aren't reported. Understandable, I thought--but perhaps I shouldn't have been so naive. I asked if there was more that wasn't reported, and they told it had a solid engine and suspension that had work done. Not much longer than a month afterwards, I hear rattling noises coming from the engine--so I take it into the mechanic and I'm told there's about three and a half thousand dollars worth of engine and suspension repair work to be done. The front bushings, strut mount bearings, front lower control arm, and tire rods all need replacing--and I've already dropped a few hundred dollars just to get the rattling to stop. I knew that buying a used car would come with some repairs down the line. I didn't expect to get something in tip-top shape--yet, honesty and transparency would've been appreciated, had it been given. Asking about the condition of the car is something every customer should feel safe doing, and the trust implicit in this transaction I feel was disrespected. Update 8/26: Roman, thank you for the quick response. Yes, the car was purchased in late April, and it's now August. I've attached photos of the odometer reading at the time of purchase, and today, 8/26. It's a difference of about three thousand miles. Here: https://www.repairsmith.com/i/blog/whats-average-miles-driven-per-year-car-lease-guide/ you can find a report detailing how the average American drives their car "well over 1,000 miles a month." Over four months, I've driven three thousand miles--well below the national average. I put myself through school and pay my own rent as a 21 year old. I drove out from LA to Santa Ana twice to buy this car because I thought they were reliable and trustworthy people, but now they won't budge an inch and pile burner accounts against an honest review which gave a truthful experience working with this dealership. Bringing the car to a third party is normal--establishing and maintaining a relationship with your mechanic can never hurt. Yet, that the car persists with expensive difficulties after being driven little and modestly, almost immediately after being purchased, that is what's not normal. This leads me to conclude it can't have been in the condition it was said to be upon being sold, and that they've happily short-changed me. Nobody can expect a used car to be in perfect condition, but if Prime Sales claims they do thorough inspections, they should be honest about what they find.

‍amazing deals thank you for our new car team Prime sales definitely recommend you guys. James you're amazing bro!!!
Emanuel M.

Super happy without new car. James, you and rest of team prime sales are very professionals. Definitely recommend this place to everybody. Supper Satisfied.

The new Tesla!!

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5 years ago

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3 years ago

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3 years ago

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5 years ago

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Nick P.

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5 years ago

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5 years ago

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4 years ago

I had a good experience working with Tony. The purchase process was pretty seamless and quick.

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Review Highlights - Prime Sales

“Tony explained what I needed to do at my local credit union which turned out to be 100% correct.”

Mentioned in 8 reviews

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Huntington Beach Chrysler Dodge Jeep RAM - This is how they returned my trade-in back to me.

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We've been going to this dealership for a long time. I have purchased 3 vehicles here. The location…read morefor service is convenient for me, which is a huge factor in choosing this specific dealership. Generally, my experiences here have been good. Sales process can be a little frustrating and long, but their pricing is good. The service department is easy to schedule online. And the leads are friendly. Sometimes I run into ridiculous service policies... I brought my truck in for routine maintenance, including a tire rotation. I requested a tire balance check because in the past I have had vibration issues after they rotated the tires. Weights can fall off/get knocked off when the tires are handled by a technician. I brought it back after noticing the balance issue again, requested a tire rebalance. The lead said because there is vibration at speed they would be required to check the suspension, which costs $330. Unless it actually is a tire balance issue, in which case I would pay nothing. There several issues with this weird policy 1) I know my vehicle pretty well. I've had this issue before, and it's familiar. They don't necessarily need to take my word for it, but you could do the service that I ask for. 2) I already asked the to have them check the tire balance during recent maintenance 3) the only thing stopping them from claiming that some of the suspension parts are worn out, whether they are or not, is their integrity. So I took my business elsewhere. For a minimal fee, a tire shop rebalanced my tires, and now the truck feels like it should. And now I'll probably take it somewhere else when it does need new suspension.

I had a horrible experience with HB Jeep. What should have been an exciting purchase turned into a…read morestressful and disappointing experience. Things took a turn for the worse after dealing with Dana and making it clear that I would be using my own bank financing and would not be trading in my current vehicle. After he could not convince me to use the dealership's financing or trade in my vehicle, everything shifted. I was given the runaround and treated differently. I was also given a hard time about providing my SSN, and the experience became so overwhelming that I was in tears on my way home that night. I did not receive my Jeep until FOUR days after purchasing it because I was told it needed to be smogged and serviced. I have repeatedly requested the service records that I was promised I could have, but I still have not received them. After seeing the filthy cabin air filter that I replaced myself (see photo), cleaning dog hair out of the vehicle, and dealing with a lingering cigarette smell, I questioned whether the motor servicing was completed. I will now have to take it to my own mechanic to ensure everything was properly serviced, which will be more money out of my pocket. The Jeep was given only a quick wash, and I was told I could bring it back for a proper detail. Despite trying for two and a half weeks to get assistance, I have been unable to get anyone to answer my calls or help me schedule that appointment. During signing, I was also told the Jeep came with a seat warranty and a paint gloss protectant warranty. I was told the warranty information would be emailed to me, but I have not received it. I also never received the Sunrider top that was supposed to come with the Jeep. Replacing the missing Sunrider top will cost me around $1,200 out of pocket, which is another unacceptable additional expense. For two and a half weeks, I have repeatedly called, only to be left on hold or sent to voicemail. Throughout this entire process, I have been very patient and have given the dealership plenty of opportunities to resolve these issues. I have made every effort to get assistance, yet no one has been willing to help, take responsibility, or provide the paperwork I was promised. The lack of follow-up and customer service has been unacceptable. I was genuinely excited about this Jeep, which makes the experience even more disappointing. I expected honesty, transparency, and basic customer service when making such a large purchase. Instead, I feel completely disregarded, and once they had my money, getting help became impossible. Future customers: Do your research, get everything in writing, and be careful about what you are promised versus what you receive. Based on my experience, I strongly recommend taking your business somewhere else! Dana, John O., Johan, Art, Gus, Chris, and all the others I spoke with over the phone who would not help, thank you all for this horrible experience.

Prime Sales - usedcardealers - Updated November 2026

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