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    Clothing alterations

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    Lee's Tailors - Lee's Tailored Custom Sling

    Lee's Tailors

    (109 reviews)

    Lee's Tailors on Western Boulevard is hands-down the best tailoring experience I've had in Raleigh…read more Ping (the owner) is incredible, and Karen and Anna are both wonderful as well. They're all patient, skilled, and genuinely kind. I go in fairly often for tailoring and repairs, and they are always welcoming and willing to listen carefully while I figure out exactly what I want done. Today really stood out. I brought back a pair of pants that had been hemmed and looked great, but just didn't feel comfortable when I wore them. I was worried I was asking too much since I'd already been in a few times about these pants, but Ping couldn't have been more understanding. She insisted on letting them back out while I was there, even though it was near closing time. She also noticed a jacket I had and tightened the buttons on that too--again, on the spot. She was so kind, accommodating, and generous with her time, and she wouldn't even let me pay. That level of care and customer service is rare. Ping truly stands behind her work and wants her customers to be comfortable and happy. If you're looking for expert tailoring with exceptional service, Lee's Tailors is the place. I won't go anywhere else.

    They did a fabulous job altering my dress. The lady came from the back and helped me decide what…read morewould look best. My dress had a lot of material to alter. She was very helpful and patient. It wasn't inexpensive but it was worth it.

    Lee's Tailor Shop - Shop Mirror

    Lee's Tailor Shop

    (37 reviews)

    $$

    The staff here seem nice and welcoming. I had a few questions that were answered. The space is…read moreclean. Price point is aligned with other tailor shops in the area.

    I had 5 jackets and 2 trousers altered here--3 odd (sports) jackets and 2 full suits (jackets and…read morepants). I had asked them to make a number of alterations to the suits and jackets for a better fit. I also asked them to pull the stitching on the suit pockets so I could use them and fix a snag in one of the odd jackets. They said this would be no problem and agreed to do all the work. The odd jackets came out fine as far as I can tell. No obvious errors in the alterations on the odd jackets or suit jackets. However, when I came in to pick up the jackets, I saw they hadn't fixed the snag and failed to open up the suit pockets. It's common for new suits to have the pockets sewn shut. A seamstress can rip these open and make them functional--it's not a difficult task for someone who knows what they're doing and shouldn't take long. But, they simply didn't do it as promised. After pointing this out, Ann sent the suit jacket, vest, and snagged odd jacket to the back to have them worked on. The odd jacket came back fixed, and the suit jacket with functional pockets. But, the vest pockets hadn't been touched. So, I had to send it back again reiterating the work we agreed on. Ann asked me "are you sure the vest pockets are real? We don't want to open them up if they're not real." Yes Ann, they're real--any seamstress can tell just by eyeballing it. The only major problem with the alterations was the pants for one of my suits. They damaged the fabric on the waist of one of my suit pants when letting it out, then didn't want to accept responsibility for the damage, implying that it might have been that way when the pants were originally made. No, they weren't damaged when I brought them in. This was a MTM suit I had made back in 2016, and worn exactly twice since then (It's spent most of its life hanging up in my closet due to me getting a bit too fat in the mid-section and not being able to fit into the pants, and not having an occasion to wear it until now). It looks like they were accidentally damaged when pulling the stitch to do the alteration. Hey, it happens to even the best of tailors, but the way to handle this is to fess up, own it, and try to make it right--not pretend it didn't happen or minimize it. They also left a bunch of loose threads when they were done instead of cleaning everything up. That's just sloppy workmanship. The pants are still wearable, but I'm disappointed by the damage since this suit is a bit sentimental to me (it was my wedding suit). Ann tried to shrug it off as not being very noticeable. To me, this is unacceptable. A simple apology and offer to make it right would have gone a long way. Instead, the shop engaged in juvenile face-saving behavior, which is unprofessional. This, coupled with the fact that I had to remind them multiple times to do other finishing details we had agreed on made for a disappointing experience. The suits are still wearable, the odd jackets did ultimately get finished correctly and fit well. Damage aside, I didn't get the level of customer service I was expecting (especially given the number of garments I brought them), and they didn't offer any sort of compensation for the damage. Lesson learned, I guess. I hate writing reviews like this, but I also don't like being treated poorly by businesses who are doing a lot of work for me and cashing the check regardless of the outcome.

    Prime Cleaners - dryclean - Updated May 2026

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