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    Pretty Browz and Spa

    3.5 (60 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

    Services - Pretty Browz and Spa

    Threading

    Bikini wax

    Waxing

    Pretty Browz and Spa Photos

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    Recommended Reviews - Pretty Browz and Spa

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    Reviews With Photos

    Brow threading and tint. Eyelash perm.
    Tonya H.

    I wish there was 3.5 star option. While I am very happy with how everything turned out; there are a few things I think need some extra attention. Their scheduling software scheduled two people at 1:30, I was there first so I was taken care of first, but if I was the other girl I would not have been pleased. I scheduled an eyebrow WAX (this is important later), eyebrow tint, eyelash perm and tint. The software let me schedule all these things at one time, so I expected to have everything done at that time (the software also said all the services would take 27 minutes) that did not happen. I was advised that an eyelash perm and tint can't be done on the same day and I would have to come back a week later for the tint. Mind you the eyelash perm only last two weeks, so I will go without tint for a week which is important because I have blonde lashes which means you can't see the perm. Next I was told that threading was better instead of wax, I'm a big baby and had a bad experience with threading previously,but to my shock, she did great and i barely felt it. Eyebrow tint was great, nothing to say about that. I've already been there about 20 minutes when she tells me the eyelash perm will take 60 minutes WHAT?!?! I might not have cared so much if I wasn't in a chair that you shouldn't spend more than 20 minutes in. The lashes are gorgeous, but I would be happier if you could actually see them. Long story short, I do love everything and the woman was very wonderful about checking in to make sure I was doing ok. But, don't have someone in those chairs for 90 minutes......it's torture.

    After photo of eyebrows

    One star is still giving them to much. After throughly looking though the reviews and photos that were posted on the website/yelp/Google I had decided to come in and have the eyebrow threading/tinting with eyelashes tint. I had made a appointment earlier in the day on the website and waited for my appointment time, it said nowhere on their website that walk ins are welcomed. Once upon arrival I was shocked to see only one individual in the shop she escorted me to my chair and began to ask me questions about my experience in a salon like the one we where in. After some time of talking about how I wanted my eyebrows to look we began with threading. Once the threading was completed she didn't show me in the mirror how my eyebrows looked and went right to getting the dye. As I watched her she grabbed a brush that looked like it had already been used multiple times and a glass of dye that was set out on a counter. In the middle of putting on my dye she had left to take care of a walk in customer and do threading on them. Little while after she came back over to wipe my eyebrows off. She let me quickly look in a mirror but I couldn't see close up how my eyebrows looked. By this time the shop had four walk-in customers and the lady was looking worried and rushed, she told me that she wasn't going to be able to do my eyelashes because she didn't know how to. Her coworker than came up from the back which I assume was to do my lashes, but ended up getting sidetracked with another customer. Once again the dye they seemed to be using was just sitting out and the brush she had used was the same bushes she used to do the eyebrows!! The lady that ended up doing my eyebrows was instructed by the other coworker on how to do my eyelashes, durning this time they kept asking me if I could feel any burning sensation in my eyes, and when I responded yes they handed me a fan. It did help alleviate the burning sensation but still not a pleasant feeling you'd like to feel when your questioning if their utensils are clean. Once the lashes where done I couldn't quite see all that well because of the burning and watering my eyes where doing. I paid and tipped and went out to my car to show my boyfriend who was waiting and the one paying for this. After getting to the car and looking closely in the mirror I realized how messed my face looked. I personally don't like conflict and just wanted to get home and try to scrub the dye off my face but my boyfriend was willing to call and talk to them about what happened asking for them to refund the money because he shouldn't have to pay for something that was not up to the standards that where portrayed online. He ended up talking with a manager and they agreed to refund the money. Later on that day I had got a call from them in which they said I had to come in and show them and they would fix them, by this point I had already scrubbed off as much as I could. I told them that unfortunately I don't trust them and would just like my money back and apologized for waiting their time. They than told me I had to come in and that they would fix it and get a refund. I unfortunately work 6 days a week from 7am to roughly 9pm I do not have time to come in and go through this process again. Ultimately I'm very disappointed and I highly suggest finding somewhere else to go and get these things done.

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    6 months ago

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    Abhipsa J.

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    9 months ago

    They just are the best in town! Very clean salon. Friendly staff and do amazing brow work! Highly recommend!

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    Narayan B.

    Thank you so much for your kind words and giving us 5 stars.

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    Narayan B.

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    7 years ago

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    Narayan B.

    Thank you so much mam !

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    4 years ago

    They absolutely did a great job today. I will definitely be returning. Good customer service today.

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    5 years ago

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    7 years ago

    Rupa was great! Super fast and gentle and gave me some good information. I will be back!

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    Narayan B.

    HiJulie, Thank you so much for nice review & gave us 5 stars.

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    8 years ago

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    Narayan B.

    Thank you very much

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    10 years ago

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    8 years ago

    Rupa was quick, thorough, and made an undeniably painful experience a lot easier to handle! Ask for her!!

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    11 years ago

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    Page 1 of 2

    Ask the Community - Pretty Browz and Spa

    How does anyone book online? All their scheduling/booking links take you to the homepage of the booking software which is incredibly unhelpful.

    Yes, you can make appointment from our website. Our website is prettyeyebrows.com. When you open than go to novi location. Thank you

    Don’t See Your Question? Ask Away!

    Review Highlights - Pretty Browz and Spa

    I'm giving five stars because of how great Rupa is, and because of the affordable prices.

    Mentioned in 13 reviews

    Read more highlights

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    It smells like mothballs inside this spa or salon. Door was locked. This isn't such a great scent…read morefor a spa. Sam is doing hydration facial and glycolic peel for my face and décolletage for $200. The hydration facial is $150 and $50 for the glycolic peel for the face and décolletage. Toner between facial cleanse, glycolic chemical peel, massage, hot stone, enzyme, face mask (in the packet). Face feels clean. The toner burns the eyes a bit. The glycolic chemical peel only tingled a bit on my chest. Didn't feel any tingling on my face at all. Sam is nice, she was able to fit me in last minute. She had to tend to customers in between, but she made sure I was okay. Calming music in the background during my facial. My face feels really nice and clean. The massage was the best part for me. It's a bit expensive, but the facial and massage was good. My husband was sniffing me when I met up with him after my appointment, he said he could smell the mothballs on my coat and everywhere. The mothball smell was bad. The mothball smell wouldn't come out of my winter coat, my white alpaca sweater or my jeans or hair at all. Plan to shower and wash everything or dry clean afterwards. :/

    Did an emergency 1st post-COVID eyebrow wax & facial here as a new customer, WOW. Was blown away by…read morehow up-to-code / regulations they were. Everything from temp check / sanitizer intro, to full plastic shield for facial. Sam was a pro, and best of all - my eyebrows and skin look and feel amazing!!!

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    Detroit Brows

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    4.4(7 reviews)
    0.4 mi

    CAN'T TAKE CONSTRUCTIVE CRITICISM!…read more POOR QUALITY! Eyebrow Services In the years of being service there hasn't been alot of issues with the Satisfaction of my brows online few throughout the years and you did address the issues along with stating the msg I have attached below so I wouldn't have any issues going forward so from this it's states it's your product if it was my brows the the proper from of providing excellent customer service would have been to correct the issue not a refund below is a copy of your response on the issue that took place prior before in March of 23. So at this point it's not my brows excellent customer service would have been well let's try a different service and maybe give this current service a break or whatever but me as a client should be able to voice my opinion if I see something's not right if I'm paying for a service so if you're going to be in the industry you're going to have to be able to handle it accordingly a couple Corrections for issues yes but if it's keep being brought to you your next resolution is just a refund a customer their money and discontinued Services is very unprofessional so you will continue to loose a lot of customers if you can't take their feedback and correct issues regardless if it's multiple times the problem is the inconsistency and not enough consistency in your services when you're performing the service on the client it should be the same each time I sit in your chair but it has not been it's been a few times where there's been issues and I've posted that below how does my brows look so different in two different pictures it's not my brows it's your product with that post you responded to me it shows what you did with your products just take the accountability. Top picture is what my brows look like from service on March 23rd 2024 unprofessional brow is larger than the other the bottom picture is when they were done correctly majority of my time of service there my brows already a hit but there were some misses at times and Saturday was a miss so I guess I had too many misses that I addressed with a concern and the last Miss was a form of a return of a payment. Picture with both brows which the most recent service look how one brow is wider and bigger than the other one you can see a patch of black or dark color in the middle of the brow like it's fading and this is all within 24 hours the second picture is from a service where my brows was perfectly done by Detroit brow amongst other times I haven't had an issue but it seems like if your client I suggest don't voice too many concerns because if you do your last voice of concern is going to result into a refund of your payment and the discontinuous of service

    Y'ALL. I can't remember the last time I had by brows done but Danielle has had a few pop ups in…read moreDetroit so I scheduled an appointment. She is FANTASTIC and I will absolutely be seeing her on a regular basis for eyebrow maintenance. Check out her website for her next few pop ups!

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    The Lash Lounge

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    4.7(3 reviews)
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    I made a lash extension appointment 1-2 weeks ago. I don't remember who I spoke with when I made…read morethis appointment, but I told her it was my first time having lash extensions done and I wanted them potentially done for my wedding in 4-5 weeks. The girl on the phone was very helpful and gave good recommendations. She walked me through the process of lash extensions, talked about the different level, kind of lashes, and if I do like them enough then I should come back in 2 weeks after they're put on to refill them for my wedding. I just had my 1st appointment yesterday & the place is very clean and sleek. I was un aware that if I had contact lenses in I would have to take them out. I didn't know this so I wasn't prepared. The nice lady at the front desk ended up having a spare lenses case on hand with solution! Thank you! Jordan did my lashes. She's great. She walked me through the whole process and was very patient and took her time doing them. We did a D curl with volume 2 classics lashes. I took a nice 2 hour nap when they were being done! They turned out better than I could have imagined! I have asian hooded eyes and my eyelashes are very straight and short. Jordan gave me her best recommendations for my type of eyes and what lash look I wanted. I told her I wanted to try the extensions instead of false heavy eyelashes for my wedding. I WILL be returning 1 week before my wedding to have the filled in

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    Pretty Browz and Spa - eyelashservice - Updated May 2026

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