Preston Ford is #1 in customer service and support! I got a super great deal on my Bronco Sport and I'm very pleased with it, thanks to my representative who helped me pick out exactly what I wanted. Great experience in every way! read more

Hello, I bought a 2023 Mach E and the buying experience was good-pretty standard. I love the car. I brought it in for its 10K service, which is essentially a tire rotation. I was told the aftermarket wheels needed a "key" to remove the lug nuts. After some time, one of the mechanics was able to find a key that worked and did the rotation. because of the key issue I was at the dealership for over an hour. I was then given a quote for new wheel nuts with a new key, and was told they could only be ordered in sets (key and nuts). I made an appointment, showed up on time, and then waited 1 and 1/2 hours to be told (information was unclear) the parts were never ordered or were ordered but didn't fit. I had just wasted 1 and 1/2 hours. From my perspective Preston should've comped the set. After all, they sold me the car (incomplete at that) and we weren't talking about a lot of money. I was told I'd get a call the same day to resolve the issue. I never heard from them again, and that's after calling and leaving a message, and after filling out their customer service survey and giving them honest feedback (and providing my number and email address). In the end I went to a tire shop here in Easton (Spurry Tire), took the guy five minutes to find a matching spline. Which he then refused to charge me for (that's customer service!) It's a shame that a simple service visit tarnished what had been a favorable opinion of the dealership. FYI, it does follow the car not being detailed when I picked it up after purchase, but that's another story. read more

I have no problem with the sales or service departments, but parts, wow, what a train wreck.,I went in to schedule service, which was easily accomplished. I needed some parts, so was walked to the parts desk. I rang the bell as indicated, and waited, and waited... Another guy came in behind me and asked if I had run the bell. I said, I had about 5-minutes before. He said he had called for hours, and the person answering did they opened at 8, but don't come until 9, so he can get his coffee, Unbelievable. He walked out, I waited about 5-more minutes, ringing again and left., I went to another Ford dealer in Easton where the parts counter was staffed, and pleasant. I got what I needed within a few minutes and left. I think I'm done with Preston businesses. It's a shame, I took my work cars as nd personal cars there for service, but I think it's time for a change. read more

Our family has Been going to Preston Ford many years and Always great service! Thanks!

This business has a record keeping problem relating to titling vehicles. After many misrepresentations and false information, I finally received a permanent license approximately six months after purchasing my new vehicle. I was more than frustrated with the unprofessional and unethical manner I was treated by the dealership during their chaotic manner of addressing this issu. I will never purchase at Preston ever again. read more

I bought a slightly used 2021 Ford Ranger and the sales associate was very good. But as we were processing the finance papers we had decided to get the Preston for life and added the ceramic coating. Shortly after signing the papers they delivered our truck to us. When was this coating put on? Why are we getting the run around stating that it was put on at the time that it was detailed? Why do we have a kit containing ceramic coating in the truck? Previously we purchased a new Ford Bronco, and went thru the same process, yet we were told that to get the coating applied that we must bring it back to the dealership and it would take up to 4 hours, which we gladly did. But there is no kit in the Bronco. We have bought 4 vehicles from the Autoplex in the last 5 years, and thie is the only complications that we have had. read more

I've never had a bad experience with Preston Ford.they have done their best to accommodate, communicate , fix any issue or annswer anll questions. I'm always treated like family. read more

We drove to Preston Ford from Crisfield,Md. A total of 72 miles one way to go and see about a truck. After we located it online, the sale rice was $9000 seemed like a fair price. So we arrived @ the dealership, and we're told by a salesman, " oh that truck was Sold 3 days ago. WTF? Then it dawned on us, it's the Old trick Bait and Switch! Stay away from Preston Ford, they are CROOKS!! read more

Work was completed quickly and I truly appreciate the valet service! Thanks for letting me know that she didn't need to have the recall work done as stated on my repair order. read more

The mobile service was extremely convenient and helpful with my crazy schedule. The ability to not have to take time off to go get an oil change at the dealership was great. read more

The Car pick-up service for my Ford recall was terrific--there was lots of communication and professionalism. I could not have completed my recall without it. read more

It was a very quick service on my car! I waited for the car and it was not a long wait at all!

HORRIBLE. Advertised a ford F450 2000 below msrp That was not nor ever would be for sale. It was an Ordered, Pre sold Unit. If it is never going to be for sale to waste customers time all this type of Advertising does is get them a bad review. read more

Preston ford of Hurlock is a great dealer for buying . Big shot out to my sales person Christina Corkell and her f&i department for making an easy transaction . Everything was done via phone and when i came in the next day everyrhing was ready . Everything on the phone was the same at delivery no hidden fees or suprises . Thanks will be a return buyer for shore read more

Preston Ford - 2022 Bronco - Car Dealers Near Me - Hurlock, Maryland

Con artists, they charged me a $499 dealer fee to process my paperwork and then didn't process it. They sent me a pile of papers 3 months later and told me to register it myself. They promised a refund of the processing fee, but of course, because the culture is lie to your face, they never refunded it. To this day, I have no idea why they didn't register it. Then they weren't going to refund me my sales tax and registration fees, until I pointed out to them that it is a criminal offense to accept government tax fees and not turn them over to the appropriate government agency. Then they sent the refund. Also beware of their misleading advertisements that say you get two keys with every car purchase. After you give them the money and sign all the paperwork, you find out that that is not true. (They did promise to give me one, after I complained - but of course, that was another lie.) If this review is still here, they never followed through, that is another lie in their culture of deception. Gm called me and personally promised me another key, and never delivered. Salesman promised me a refund of my $499 document fee, and never delivered. My recommendation. LIfe is too short, try another dealer, maybe you will find an honest one. read more

Not a good buying experience, young untrained sales person. No tutorials on the electronics in the car. Just an across the board an unpleasant car buying event. read more

By far the worst buying experience I have ever had. It took them over a month and a half to get the paperwork correct, and then once everything was fine with the bank they still neglected to send in my trade information to the MVA which had them flag me as uninsured. I will never purchase from Preston ever again and I'll make sure everyone I know hears about my experience read more

Purchased a new Ford Bronco from this dealership and was very satisfied with the entire process. Nick Pupillo in sales and Matt Marshall in fiance made sure all our questions and concerns were addressed and really made the entire experience simple and seamless. Thanks again guys. read more

Between the day that I took possession of my Preston Ford car and the day that I put permanent non-paper tags on it, I had 6 dental visits, totaling 2 extractions, 2 implants, 3 root canals, 4 crowns, and 3 fillings, each one a welcome respite from dealing with Preston Ford on a weekly and sometimes daily basis. If you're someone who enjoys being ignored or given an old-fashioned run-around, then Preston Ford is the dealer for you! Franz Kafka has nothing on the very real, depression-inducing existential dread one experiences when attempting to persuade Preston Ford to submit the necessary paperwork to the MVA for titling and tagging the vehicle you purchased from them. In fact, during the process I undertook to obtain tag and title on my own despite paying Preston Ford for this service, the MVA (Marylandese for DMV) was very kind, responsive, and efficient compared to the brick wall of despair known as Preston Ford. The public servants at the MVA put the profit-driven Preston Ford to shame when it came to doing things like answering phone calls, answering questions, returning phone calls, entering information, being honest and straightforward, and otherwise behaving like we live in a society with rules, laws, and norms for human interaction. Know this: when you've purchased a car from Preston Ford and you've given them your money and you have a car with temporary tags, Preston Ford is not done with you: Preston Ford will make you pay with dozens of hours of sitting on hold, dozens of voicemails, texts, and other communications unreturned, and personal days you have to take off from work to deal with the fact that your temporary tags are expiring (again!). Preston Ford will make you worry that, in fact, they never had title to the car they sold you, that you will never have clear title, and that life itself is a sham. Preston Ford will make you rue the day that you thought you should trade in a vehicle to them -- because they will not register that sale to the MVA and then the MVA will come after you for failing to insure the car you traded in, since MVA thinks you still own that car. Preston Ford will crush you, my friend. Preston Ford thinks you are a sucker. And I'm sad to report that if you actually bought a car from Preston Ford, they are right - you ARE a sucker. If, however, you suffer from weird perversions, you want to be mistreated on that level where you're not even being spanked but simply ignored, like you don't exist, like you didn't even purchase a vehicle in a shady transaction outside the glass-enclosed nerve center of Hell itself, then this is the dealership for you, you naughty naughty boy. And this isn't something where an incompetent person was unfortunately hired and screwed everything up. It goes straight to the president of the dealership with whom I spoke on the phone and texted, and he said his team would get right on it, and then they didn't. And then I texted him again, and he ignored me. Look, the bottom line is: if you're a masochist with a very specific ignore-me and rip-me-off fetish, run - do not walk- to Preston Ford. read more

Soooo As you see my review below, I drove down obtained the proper paperwork. I walked in and no one even attempted to help me. If I was looking to buy I would have been gone. Someone finally asked if I needed help and he actually looked like he was in the middle of something. Ty. I needed to email something back to the finance guy. I requested he respond so I my refund is being processed. NOTHING !! Email lots more times. Nothing. Call few times. Nothing. I have never actually spoken to a live person after being transferred. Ever !!! I cant imagine they are busy because their customer service sucks !!! I emailed the finance guy, finance manager, the GM sales and the GM. I called Biggar as suggested below. No response. Maybe David W will respond to this and find out why im soooo pissed. Next will be the news for consumer protection and the BBB. Feel sorry for you Brent. See lots of 1 stars you handle but the higher ups dont give a crap. Maybe now I can get a phone call and update. read more

Only care about selling you a vehicle. Salesman tried showing us how great the vehicle was except he didn't know how to operate anything he touched. Once you pick a vehicle, beware of attempts for several marked up contracts. Hopefully you don't need to speak to the Finance dept after you leave the dealership because all you will get are unanswered emails and unreturned phone calls. Avoid Preston Ford. read more

Lost count as to how many vehicles I have purchased from Preston Ford. Everyone from my salesman Earl Wilson to Mark in finance totally professional. Great selection of vehicles. Location is clean and new. Highly recommended! read more

Mr. Dave Wilson, owner of Preston Ford: You should be ashamed at the poor service I am currently receiving a Boulevard Ford in Georgetown DE. Total lack of response from your service department concerning my car which has been in the shop for almost three weeks looking for a problem with the car cutting off. Ford Corporate is now involved and is also growing frustrated with the lack of response they are getting from service concerning the problem we have had since we purchased the Escape new in 2018. Getting a big runaround from everyone at Boulevard including the sales department. Mr. Wilson, it's time to get boulevard on the stick. Gary Taylor read more

I came across the truck I've been looking for online at this dealership. Since I live 2 hours away and have had bad experiences of late with my truck search, I engaged one of their salespeople via email to resolve some questions before driving out. Everything was progressing as I had hoped and I explained that the vehicle I'd be trading was with my daughter and I'd be in the following day to wrap thing up. The salesman, Ryan Walker, asked about my level of interest as there was someone there also interested. I informed Ryan that I'd be happy to pay a deposit to hold the truck until I could get there the next day. 45 minutes later, Ryan emailed that the truck was sold. Be careful! This place has zero integrity and will sell a car out from under you! 12/5 rebuttal: First, my name is Steve. Ryan is your salesman's name. Pay attention to the details. Second, why on earth would there be a 'next' experience after how this went down? read more

Worked with Andy via phone, text & E-mail to find a 2019 F-150... & ended settling on a 2020 XLT 4x4 SuperCrew. Feel bad for dragging my feet most of the day (not great timing given the economy, virus, etc.,) but I don't regret the purchase & am appreciative of the staff (Andy in sales & James in finance). My best experience buying a car (I'm nearly age 50) & the sale couldn't have gone to a better bunch of folks. **By the way I'd never heard if this dealer or its location before (I'm 8 hours away - everything was done remote). I highly recommend these folks & Preston Ford. read more

Preston Ford - Car Dealers Near Me - Hurlock, Maryland

Guess what? Virtually no one qualifies for the "internet sale price". I am weary of being considered stupid by politicians and car salesmen! read more

We just bought a truck from Debbie Pilley she was professional, knowledgeable and her customer service was through the roof. We are very happy. The staff is great and we loved Shelby too,! read more

I purchased my vehicle here two years ago and the purchase was just ok for being a top whatever in the nation dealership. I've always taken my vehicle back to be serviced and the service department isn't all that friendly. I attempted, for some reason, to trade my vehicle in and there was misleading and dishonesty from the sales rep, followed by no response. Not a sorry, no communication, explanation, nothing. I've NEVER been impressed by this dealership and will never use them again. read more

I had some Ford parts that required detailed installation. I could have gone to my regular shop in Bridgeville, but thought I would check with Preston first. It turned out that was a wise decision, because my warranty remains intact, and they did an outstanding job. From scheduling, to installation, to checkout it was a phenomenally positive experience. Thanks to all in the service department, and I can't say enough good things about my experience! read more

Amazing customer service at Preston Ford in Preston MD. Thank you !!!

Preston Ford sold my fiancé a lemon. A 2016 Ford Focus lemon. The car only had 56,000 miles on it and he only had it for 2 weeks before the transmission completely blew. They never got him a rental car while it was being repaired and couldn't get us a hold of the manager. All the staff seemed to be on complete different pages and had no idea what to do. BEWARE of buying from Preston Ford. read more

Lots of businesses talk about providing a "great customer experience" but few of them actually do what they say. Preston Auto Group (Ford, Nissan, Mazda, etc) actually delivers. After seeing a used truck internet listing that exactly matched my desired features at a great price, I spoke several times with salesperson Mallissa. She was absolutely awesome. Mallissa answered all of my many questions so that I felt it made sense to drive the five hours from North Carolina for a close look and test drive. The low mileage, late model pickup truck was just what I was looking for and I took it home. Working with Mallissa and her manager Chris was as smooth as silk. They were personable, articulate, professional and, best of all, no-pressure folks. When I'm ready to replace my wife's car with a brand new vehicle I'll be calling Preston and Mallissa again. Well worth the drive! read more

I was a three time returning customer to Preston Ford, in Maryland. I was trading in a 2016 Ford F250 in order to purchase a 2019 Ford F350 Dually Platnium. The agreement was that they would remove my Western Plow hoop up from the F250 and I would pick up the parts. Due to my New truck not being in yet, we agreed that they would remove the plow hook up and have it for me when I picked my vehicle up. I leaved and a week later they were nice enough to deliver my New Truck to my house in Delaware. Upon taking delivery of my truck I asked about the plow parts to which the salesman said he forgot them and would call me the next day. The next day I was told they were ready and I agreed to come get them, Upon arrival the salesman brought a box out to me with the metal sleeves, but no wiring harness. He advised that the mechanic who removed the parts was off and he would call me after he returned to work. Long story short the mechanic forgot to remove the wiring harness. I asked for them to replace it which they refused, after a couple emails they offered to pay half of the 638.00 to replace it. I still have not received an answer or any type of payment. I WILL NEVER BUY FROM THEM AGAIN!!! read more

I just purchased my second car from Preston Ford. We bought a 2010 Flex a few years ago. We were actually in the office, about to spend WAY more than we wanted to, and went outside to regroup and discuss when our salesperson approached. We told her we were about to just call it in and go home, and within half an hour, she found something in our price range with the features we wanted. We also spent the extra $800 for Preston For Life, which covers oil changes, tire rotations, and annual detailing as long as we have the car. It paid for itself quickly because we travel to the south frequently. A few weeks ago, our Flex was totaled in a wreck and we immediately reached out to Preston for our replacement. There were no Flexes that suited our wants, so we sent Chad a list of the stock #s of cars on their websites we wanted to drive. He set up an appointment and had five cars ready for us to drive. It was so easy because we communicated well before my husband and I even got to the lot. We decided on the Edge, purchased one that afternoon, and the next morning when we were leaving for work, it wouldn't start. (!!!!!!!!) I texted Chad at 6:45 AM, and there was a nice loaner in my driveway that afternoon, and Melvyn, the sales rep, even moved my car seat to the loaner for me. Turns out that the Edge we purchased had a leak of some sort and dead batteries in the keyfobs. However, Chad and Melvyn went to work and found us the same car, same features, same color, and we made the switch within a couple of days. I am so grateful to Dave Wilson and his team for making this situation so much less stressful. Our car was totaled, the insurance paperwork is a nightmare, we still have aches and pains from the crash, and a headache of buying a new car was not something we were looking forward to at all. Instead, we had a great experience even in spite of the wrinkles. read more

This is my 2nd explorer and I have had both great customer service on the sales floor and with the service department. I can take my car in early and within a short amount of time I am back on the road oil changed and inspection completed. I will be back to purchase more vehicles from this dealship read more

i don't even know we're to start for real they are crazy for geting car from de in bring. them back talkin bout they don't have parts for the car once you have the car two week go by tries psi is on I'm like ok there 19rims on low pros next after check engine come on they tell me bring it back damn neat lost my life be cuz a week be wen I go the the car 4 out of 5 lugs nuts fall out as I was driving back to perston to get the everthing checked. they give me 4 too five loaner car for the wait for my car to get done then they tell me the tranny is gone up lol but they re sold it to a person I know ist that funny stuck me with something I didn't even want but want me to want WTH no way I'ma comein back 6 ppls to sale one car it was crazy don't they have all this in recording lol yea they do i still got the paperwork for that car too smh read more

Do not buy a vehicle from this dealership. We looked at buying a truck from them. They discussed an entire deal with us and we even applied for financing. Everything came back really good and we sold one of our trucks and agreed to trade in the other. Everything was all set until we went to pick up the vehicle. Suddenly, the deal we had discussed changed and the dealership wanted an additional $7000 to make the deal. Apparently they "didn't know" about the remaining loan on our trade, despite this being discussed in negotiations. Additionally several attempts were made prior to this to obtain written documents showing the deal we were offered and none of these were answered. There have been several emails sent, even after the deal was lost, with no response. Apparently they really don't care about selling trucks. read more

Horrendous customer service. Bought a truck in May of this year and they messed up the VIN number on the paperwork. Seven months later I am still waiting for a valid title and registration paperwork. Even reached out to the president of the dealership via email for help; no response!!! read more

3rd vehicle from Preston Ford in Maryland !! Adore them even tho there is a new Preston dealership in my town I have been dealing with the same sales man since 05 and he doesn't lead me wrong. I pick my truck off the Internet, make my deal, he delivers it to my door.... LOVE this truck!!!!! Thanks Neil Sr!! She is a beauty... ;) read more

Preston Ford - Car Dealers Near Me - Hurlock, Maryland

Terrible Family bought 5 vehicles from them over the last 20 years. Slid into a snow bank and they couldn't get my chevy cobalt in for the repairs for 3 more days to even look at it. $1900 price bid for $400 worth of parts. Radiator, ac cooler, transmission cooler with seals. It was outrageous and the service employees were horrible with a timeline of the car being fixed and didn't know who was in charge that I could talk to. read more