AWESOME MECHANIC! Replaced transmission in my SUV - in one day and out the next! Truck runs like…read morea new one! Super fast repair. Very reasonably priced. Great to deal with. Highly Recommend!!

This guy is a wizard, maneuvered flatbed around a corner that AAA and another tow truck both said…read morewould be impossible, with ease, and then was able to trick our completely bricked AMG GLE 63s into going into neutral so he could get it on the flatbed without having to use dollies or damage it in any way. Extremely experienced guy, I couldn't be happier, will be seeking him out personally the next time we have any kind of towing need for our AMGs!

Cedric came to my house in a timely fashion. Very polite and professional…read more Took car of towing quickly. Donna C.

Everything went well my service tech was nice got the job done even went extra mile to help me…read moreorder new superduty mounts .The thing that bothers me most was Fords warranty spend$ 100,000. 00 on new truck and rear tail light is broken up inside the actual light andthe outside has no crack .This is my first ford in 45 yrs trust with a warranty that wont stand behind it will deffinetly be my last .Ialmost bought a dodge first I have been chevy owner my whole life and no warranty issues .Sad the price of this vehicle and Ford wont stand behind it as carpenter doing many jobs in northern delaware .Im am quick to point out to all who ask the problem .Even have social media page with pictures .Trust me the price of that light means nothing im going after Your integrity.The ones who already seen it including dealer say that is factory warranty and they should fix it .If Its up to me and I have to replace it it will not be done at dealer it will be aftermarket .It will make my facebook page also .Informing anyone who's biy's new f-350 or f450 to get lifetime replacement before sign on line .To preston thanks for all effort in this problem .To ford motor company never be a repeat customer .First time last time .Thanks for asking .Preston rocks and Ford sucks

Service was fine, completed in a good amount of time. I was kept up to date on what needed to be…read moredone.

Jonathan and Deanna were incredibly kind, responsive, and honest when looking my car over. I needed…read morehelp on a Saturday and thankfully they were open and ready to help me problem solve. I'm from out of town visiting family, so it was comforting knowing I could get immediate help when I needed it. Very knowledgeable and thorough. Thank you so much!

Jon and his wife helped me with spark plugs and coils on my Honda pilot. They did a big favor…read moreturning the car around on a Saturday so I could get back to Annapolis.great communication and fast work highly recommend.

Great Service , affordable and my go to car maintenance care. I've been taking my car to L&W for…read moreover 4 years getting mechanical service. I trust there recommendations concerning my car needs.

I've had the worst experience with this place.. they have had my vechile for a ridiculous amount of…read moretime. I have gotten no call backs or calls to update me on what is going on when I do call no one answers or returns my messages.. I will never go to this place again

Absolutely recommend Jacob H. West Services. Had my vehicle (2013 Ford Explorer XLT) towed to his…read moreshop after my vehicle stopped running and then subsequently would start but would cut off. Personally thought it was the fuel pump. Jacob after a thorough diagnosis found out it was the mass air flow sensor. Jacob changed the sensor, cleaned the injectors and even sealed an exhaust leak that I had. Constant communication the whole time. All of that and even offered a military discount which really made everything much more cost effective. Definitely have found a great and honest mechanic. Choose Jacob H. West Services for your vehicles' mechanical needs.

From the owner: Services include but are not limited to:…read more Lawn mowing/trimming/edging/blowing off hard surfaces Yard debris removal Light trimming of trees and shrubbery Garage/shed/home debris clean out Light handyman repairs Auto repair I offer over 20 years of continuous experience and the knowledge to get the job done.

I went in for a service bulletin (just a system update, something even I probably could have done,…read morebut I lack the access to the giant Mazda computer) and they told me it would take about half an hour. After reading the previous review, I was sure to mention that this was the only thing I needed done, but things seem to have gone smoothly and I was back on the road within an hour. Wasn't bad, wasn't exceptional, but hey, now my headlights don't flicker.

Update : 10/29/25 - Finally received the permanent plate from Preston nearly 8 months after…read morepurchase. This resolves my issue. Thank you Update: 9/3/25 - More than six months after I purchased the car, I STILL do not have my permanent tag. I've never ever had this sort of horrible customer experience with any other dealership. If I could give Preston Mazda zero stars, I gladly will. I've contacted the dealership several times over phone and email, only to be first told that they are having paperwork issues at their end and then 'waiting for a document from Mazda to get it finalized'. And this has been going on forever. I spoke to Selbe Hubbard (the person's name mentioned in the response below) several times and still no resolution. To say I am incredibly frustrated with this awful customer service is an understatement. I was informed by my DMV that they will only renew the temporary tags twice which I already did. I will not be able to drive the car once my current set of temp tags expire soon if I still do not get the permanent plate. If you are considering buying from Preston Mazda (or any other Preston dealership), I would urge you to learn from my experience. Stay away and save yourself the frustration. MY EARLIER REVIEW BELOW: I purchased a new 2025 Mazda 3 Premium Manual from Preston Mazda in March 2025. While the sales process was smooth, the post-sale experience is incredibly frustrating. Four months later, I still haven't received my permanent license plates. My temporary tags expired, forcing me to take a full day off work. I had to go to the Delaware DMV, provide additional documents, have my car re-inspected, and pay out of pocket for new temporary tags. This is a process the dealership should have handled. I've attempted to contact Preston Mazda multiple times for an update and reimbursement, but they have completely ignored my emails. I have no information on when I will receive my permanent plates or any kind of resolution. If you're considering buying a car from Preston Mazda, be prepared for a frustrating and unsupported experience after you drive off the lot.

Nice atmosphere! The service clerk was very pleasant!…read moreThe service was completed in a reasonable time!

Prices for administration costs to purchase a car that are online, are much less than the actual…read moreprices. When I point that out, the salesman smirks and says "those aren't our admin prices, those are Auto Traders!" Well if it is advertising YOUR car and YOUR dealership, I would naturally assume they are YOUR admin costs. Perhaps you should look into that instead of what you did do. I'm told that if I didn't do the deal, it's already sold. I leave and 10 minutes later I get a call offering to cut the cost of the vehicle. No thanks.