This is by far one of the worst service department experiences I've encountered at any dealership. I called multiple times to schedule a service appointment, yet no one ever answers the phone. Instead, you're directed to leave a voicemail message--which I did several times. Not once did anyone return my call.
For a major dealership, this level of customer service is completely unacceptable. If a service department can't even return a simple phone call to schedule an appointment, it raises serious concerns about how customers are treated once their vehicle is actually in for service.
As a result, we've decided to take our car to another dealership for service, and when the time comes to purchase our next vehicle, this Hyundai dealership will not be under consideration. read more