Great service, friendly personnel, quick service. After service was completed the technician went over the service report with me.

I can only say we had a wonderful experience! Adam at Nissan dealership was helpful and great to work with . We had no problem getting the internet pricing and more. If you really want to buy a car they can get you a great deal you just need to know what your budget is before walking into a dealership. They cannot make magic if you do not have the ability to pay! If there was a con is that they have to many fingers in the pot and it took forever for the paper work. I think they should try to stream line that process . read more

Well this review is not just about purchasing a car, but also ordering it, and dealing with all the logistics prior to making it to the dealership. Preston Ford became a Saleen dealership in February 2015 and according to Saleen they hand pick dealers based on exclusive knowledge of their product. Well I must say Saleen missed the mark on this one big time. Nothing more than glorified Ford dealer over the Bay Bridge. From the start this has been one of the most horribly noted experiences I have had working with any dealership and I have had some bad ones from BMW, Audi, Acura and Honda. I reached out to Sales Manager Chad, who gave me his word he wouldn't delegate anything to a salesman once we got going on the details of my order of my Yellow label Mustang. Well guess what, he did EXACTLY what he said he wouldn't, delegate and of course I had to restart again the process with a salesman who of course knows NOTHING about the Saleen line. I constantly had to be the one chase someone to get an update to a point where I threatened to cancel the whole thing. I texted the Manager only after he didn't pick up the phone and explained my frustration and his response to me is "I'm on it" like we are buds or he's too good to pick up the phone and call me back. I had a trade to which they to add insult to injury ended up low balling the ever living shit out of me and they knew it so the pass blame on the Preston Automative owner and state that's his doing. We. My doing was I cancelled my whole order and notified the Saleen representative. This isn't just about the Saleen or lack of knowledge, this is about just another sleazy dealership with crappy practices in the boonies of Maryland. Why I put up with all this you may ask? Simple, they're the ONLY Saleen dealership in Maryland. Well I should have stuck to my guns and dealt with one in Florida. I would never recommend this dealer if they were the last 'stealership' on the east coast. It will not end with a Yelp review, Saleen forums, SVT Forums, Mustang Forums and or course office of Consumer Affairs. They wasted a week of my time and I'm going to make sure the appropriate parties are aware. Oh, I was paying for the car in full....and they tell me my order will be delayed a month from the rest of their orders. I mean I ran out of fingers and toes with the amount of inconsistent crap they tried to feed me. read more

i just purchased a used 2015 gmc yukon from les shirey. les gave me a quote on the truck that beat everyones price at my own home town in toms river nj. everyone at preston was great. i was done with all the paperwork and was on my way home in about an hour. (thats amazing). if you need a new or used vehicle, this is the place to go. it's well worth the drive to maryland. and they delivered the truck to my house the next day. friendly and honest people. read more

I made my mistake by going to Preston Ford at their end of the year clearance sale. What a nightmare!!! I had a salesman with the I Q of a BB. They said taxes and tags where included in the cost which they were only half rite being that they charged me for tags and I had to get my own before the temps ran out. They lost my truck in their lot after the bed was sprayed with a liner and said they could not find it. I had to make my first month payment while they still had my truck installing a simple cruise control. They dont return phone calls or emails. The nightmare goes on and on. The only thing that kept me from getting my attorney and suing these incompetent assholes was the manager at Bully Frogg, who took matters in his own hands and straightening the whole mess out. Do I like my new Ford truck, yes definitely. Would I ever go back to Preston Ford, anywhere, again? F%#*K NO I hope I can find someone who can explain how a bunch of crooks under Dave Wilson's command have a Ford dealership license. I only give this one star because I like the truck! read more

Beware of their "Lifetime Engine Repair Agreement"... they pushed that as a selling point for me and later when I read all the fine print I found it states it will not cover a "vehicle more than 6 calendar years old", which this one is. They should not have used it as a selling point then!! A lot of other vehicles are also not covered as well as any with 100,000 miles on them. I emailed about this and the salesperson simply replied "you should be covered", which does not legally alter the contract. A few days later I found that the CD player did not work and emailed asking if they would fix it or not. After several emails to the salesperson who kept saying he would get back to me, no reply either way. Who carries a CD when they go to test drive a vehicle? had I known this at the outset they would have either fixed it or I would not have bought it. Terrible customer service after the sale! read more

Car after car after truck after truck. I would never go anywhere else. Preston always comes through. Best salesmen. Best finance. They always bend over backwards to get me what I want. They always go above and beyond. Highly highly recommend! read more

Great group of people to work with! This was honestly my best car buying experience and the selection is amazing!

Great experience as usual. Neil Murray Sr. Is the best! Thanks to him and Dave Wilson Jr. For getting the deal done!

We went there with full expectations of buying an SUV. We were a slam dunk sale. Just find us the vehicle we asked for and give us a decent price and it's a deal. The 1st vehicle shown to us wasnt perfect but they made it perfect with some alterations. The problem was how long it took them to locate the vehicle to show us. They didnt even know if the vehicle was on site. Finally after an hour they located it. After some negotiations we came to a deal. However, it took 4hrs total from the time we arrived to finish everything. We looked at one vehicle and purchased it. No way should it have taken 4hrs to see one vehicle and make the purchase. On top if that it took them 4 days to locate the 2nd key. The key needed to program the vehicle. I'm curious how they are ranked 44th in the nation. They definitely are lacking in good customer service. However, their salesperson, Adam was very nice and as helpful as possible. He was put in a terrible position. read more

Price discussed on the phone was exactly what was on the contract when I arrived. Les Shirey was very helpful. I totally caused a problem and Les spent a lot of extra time fixing my mistake and NEVER complained. Details?, okay, I flew in from out of state and we had a cash deal and well I left my cashiers check at home. We tried to fix that by other means and eventually Les ran it through on credit. This mistake cost a few hours of his time and NO complaints from him, no change in price, WAY too nice. He treated me like I was buying the 2 most expensive vehicles on the lot and well no, I'm cheap. read more

I purchased a new f150 stx supercrew in July of last year from Preston. It was in for repairs with less than 6000 miles on it a couple of months ago. I was admittedly a little dissapointed that a new truck was in for repairs with such few miles, but was not complaining, I get it, even new things will have an issue sometimes. However the way the situation was handled has put a bad taste in my mouth with Preston and Ford itself and it will probably be my last purchase with both as well. I carried my truck in on a Monday and was told that evening that it would be one or two days and it would be fixed. I was not offered a rental vehicle and the couple times I asked it was brushed off with the response, "I'm not sure if we even have anything." Fast forward, my truck remained at the dealership for two full weeks. It went in on a Monday and stayed that whole week and the whole next week until Friday afternoon. I got strung along from day one when I was told it would be ready by that Wednesday. I was the one that would have to call to find out the status each time. I kept hearing that the part is not here, it will be another day. Meanwhile thought all of this I was not once offered a rental and blown off each time I asked. I do not believe that this day in time it takes a Ford dealership two weeks to get and replace a sensor! This was the dealership I purchased the truck from and at this point the truck did not even have 6000 miles on it. I believe it speaks very poorly on Preston and even Ford itself to have a basically brand-new pickup down for repairs for two weeks over a sensor. But the fact that a truck that new and expensive can be down for two weeks and not one care or concern about how I am getting myself and my family around is unacceptable. I ended up missing work because of this! Yet was not offered or given a rental even when I asked. Two weeks I spent without a vehicle while my brand-new one was out of commission. There is no other way to describe it other than a complete lack of customer appreciation and service as well as no pride in the service itself or the product being sold. I could have purchased a beater off a back road for 500 dollars that could have gotten me 6000 miles. My frustrations are not even that the vehicle broke down but the manner in which the situation and I were treated. In conclusion if that's how customer service works with Preston and Ford for a brand-new vehicle, unfortunately I think I will be going with a different make and dealership on my next purchase. read more

The sales person appeared to be sincere and honest. The finance manager was EXTREMELY DISHONEST. He added over $1000 in add-on charges that were NEVER mentioned or discussed and hid the numbers under his hand and pen. I believe this diversionary and shell game practice was intentional and deliberate to STEAL money from an unsuspecting consumer. Preston Ford has ignored my concerns, emails, and calls: zero response. I am now seeking further legal advice to deal with the Con-Artist operation. AVOID purchasing any vehicle from Preston Ford. Ripped Off and Disgusted. read more

Bought a 2016 Explorer from you in February 2016. This summer the throttle mechanism failed while driving on a highway. This was a touch and go situation as the car lost all acceleration amid cars going 70+ MPH. It took 3 weeks to get the part and get the car back. Last week, the Explorer's heater core failed, causing steam to enter the passenger compartment, and significantly reducing visibility until I could get off the road, and leaving me stranded. This cost me a day of work and I had to get the vehicle towed to the shop. The heater core should not fail after 15,000 miles. Both of these issues were covered under warranty. What is next? What happens when the car is off warranty. We are considering having the car painted yellow. Preston Ford, you need to make this right. read more

This dealership posted a price online and as soon as we called to claim the vehicle, they change the price that was posted online. The price went from $10,500 to $14,991! Luckily, I had done a screen print of the offer the night before and they honored this price (once I let them know that I was on to their game). My advice, if you see a deal online, TAKE A SCREEN SHOT of the deal! IF you call them, they will change the offer! read more

My oil change may have taken FOUR hours, but my truck was detailed to perfection and as clean as a whistle when it was brought around for me. Absolutely flawless. Still waiting on my vanity mirror... since Aprilz. Maybe, one day, it will come. read more

Well I typically purchase my cars in the Washington DC and Baltimore area, however I now live in Salisbury so I thought I would give one of the local Delmarva dealerships a try as I look for my new truck. That was my first mistake with my second mistake going to Preston Ford in Hurlock. What a complete waste of time and I think I will go back to buying my next truck online as I did with my prior four Ford vehicles. With nothing in stock on Saturday actually exciting me (there were a lot of sissy six cylinder trucks but not many eight cylinder real trucks), I was getting ready to walk away when I stumbled across what looked to be a very custom truck about the same time a salesman happened to finally came out to see what I was looking at. Pretty cool truck with a sticker of $58,000 (a price I could start negotiations with), I asked the salesman repeatedly was that the price and if so I was really just curious about what my payments would be. After asking the salesman three times he continued to say "that's the price" and unless there was some special sticker, that was the price. He also told me he had been working as a car salesman for only about three months. However when we actually went into the showroom the price all the sudden was $69,000 and he had only been working at the dealership for 2 months, I asked what happened to the first price he gave me and he says "oh well there were some add-ons" which of course I had asked him multiple times as he continued to say there weren't any. When I pressed further, he talked to the manager who got it down to about $63,000. When I talked to the manager, I told him we were quite a ways apart from what the first salesman told me and this new "lower" price. The manager then proceeded to tell me the salesman only was there for five days. At that point I started suggesting a bait and switch. The manager could not get me out of that show room fast enough and frankly by that time I was done. Takeaway was that the salesman was shady, prices were not clearly marked, the sales manager was participating in some kind of bait and switch, and I will never, ever step foot in Preston Ford again. read more

I came from Washington DC because of the deal I seen online. Brian was helpful through the whole process. They waited and had my F150 ready. The manager was nice and had my paper work ready. Great experience read more

Great F150 buying experience. No last minute hidden fees! I drove from Anne Arundel County to buy at Preston Ford in Hurlock and won't hesitate to do it again. read more

I have purchased 2 Ford Edges and my current Fored employer, from Preston Ford. I have all my service done at Preston even though I live 40 minutes away and there are several Ford dealerships much closer. Preston's staff are professionals and consistently pleasant and knowledgeable. Preston is a business you can count on. read more

***DISHONEST, SHADY, AND POOR CUSTOMER SERVICE*** BUYERS BEWARE Yesterday on the 27th of May I was looking at a nice Ford F-150 on Preston Ford's website which was listed at $41,600. I called the sales rep named Brian who agreed to honor the original price and work out a deal for a trade in. I complied and sent "Brian" the requested information and was suppose to receive a call today to finalize the deal. While I waited for the overdue call I looked at the website and the truck post was taken down and reposted at 69k. After several attempts I got a hold of "Brian" who was allegedly out of the office on an emergency, and was told I'd get another phantom call back. Several more attempts the operator told me he was there all day. Several more attempts and reps later I spoke with "Hunter", a female the sales manager, who stated the lowest they could go is $61,995. Now their website whose disclaimer says all deals are good for two days and prices may change. This was acknowledged by "Hunter", but I was told that was true, but they could not honor that price. They didn't even have the common decency to tell me they made a mistake until repeated attempts to call them. So, after over ten calls on my end, repeatedly being lied to about getting a call back, more lies about workers being gone for emergencies, more broken promises and just a complete lack of honesty, integrity, and respect for customers. While I'm pissed off I didn't get the truck at that deal advertized and agreed upon, imagine the customer service on the probably lemons a place with this kind of customer service would produce. A similar situation happened on EBay with Preston Ford previously where they had a truck listed at a price and once I inquired through EBay they did not respond to my offer and the price of the vehicle changed to a significantly higher price. This appears to be a classic bait and switch technique that is very unethical to "get you in the door" and then take advantage of you. Unless you want to deal with the sleaze ball capitals of sales, STAY AWAY FROM THIS ESTABLISHMENT. BUYERS BEWARE!! read more

Worst car buying experience ever! Bought an F-250 in the end of August 2015, were told it had brand new brakes, etc just put on it right at the dealership service dept. This was confirmed when we had the oil changed at a separate automotive shop, they checked out the brakes and said they were brand new. We hadn't even put 2,000 miles on the truck and the brakes were sticking - got so hot they were bright orange. After having the brakes looked at it was determined that the 2 of the 4 calipers, rotors, etc. needed to be replaced because they were warped. We called the salesman that we dealt with and he said he would speak with his manager about the problem and give us a call back. After 3 days with no call, my husband called him and he said he couldn't talk because he was with a customer but that his manager had said there was nothing they could do for us because there was no warranty. My husband immediately called the manager - who told him they couldn't do anything for us. After telling him we would never buy a vehicle from there again and would tell everyone we knew not to deal with them he decided to "let us bring the truck there to be looked at by his service department". Mind you - the truck could not be driven because the brakes would not come unstuck. We live approximately 1 hour away from the dealership. We told him we would drive it to the Pittsville location and have them look at it. After Pittsville Ford looked at the brakes they too agreed the calipers and rotors were warped and needed to be replaced. The manager said they would pay 25% of the $860 cost to repair. We said no that won't fly - so they agreed to pay half, even though the brakes were put on brand new by them and after 1800 miles need to be replaced. The manager told my husband he would call the Pittsville location and give them authorization to fix the brakes and we would receive a call in a few days when it was ready to be picked up. It has been 8 days since we heard from him. My husband just called Pittsville to see if the truck was ready yet - the lady at the service department said she has never heard from the manager at Preston to authorize the repair. Today marks day 12 of being at the repair shop. The way this situation has been handled has been ridiculous and very unprofessional. You sell someone a vehicle that is supposed to have brand new brakes and 1800 miles later they need to be replaced! You do not stand by your sale or your vehicles - only worried about making the cash then could care less what else happens. Not to mention when buying the truck we told them we were using our bank to finance the vehicle, had already been approved, 2 weeks later we start receiving notices from NINE different banks/loan companies saying we had applied for an auto loan thru their company by Preston Ford. And we told them we wanted agriculture tags - did not receive those either. A friend of ours had the same experience as us with the same exact truck and same repair issue - he also said he would never shop there again. This place is a joke and we will never buy another vehicle from there again. And we have already made sure to tell anyone who will listen to take their business elsewhere. The attitudes and lack of professionalism is just ridiculous. Shame on you Preston Ford! read more

Hands down the worst car buying experience I have ever had. When purchasing the vehicle the financial representative made an extra pushy sales call to me to buy a "full manufacturers warranty" that supposedly covered bumper to bumper. I told him I had a bad experience with warranties in the past and did not want it. He then spent the next ten minutes wearing me down to get the warranty (and his large SPIF Im sure). Some repairs needed to be made the next day and the dealership took care of it... but six months later I have a mechanical breakdown. The dealership instructs me to tow the vehicle to them (at my expense and over $200). Im not happy about it, but ok the warranty deductible is $100 and they will cover part of the tow. Need less to say over a week later my car still isn't fixed and the warranty covers NOTHING. The service department has been zero help and I have to continually call them for status updates (by call I mean leave voicemails and send emails because no one actually answers). If you are thinking that this is a great option for buying a car on the shore... you are incorrect. Its much more worth the time and money to go over the bridge. Watch out for the SCUM in the financial department... they do not care about you one bit... just the check they can get from Quality Guard Plus. read more

criminal negligence and fraud: They sold me a brand new vehicle but with a tire that had been badly damaged and patched, with the patch being hidden in the sidewall area which is illegal - they put my life and my family's life in danger knowingly due to greed - I would have had a catastrophic blow-out had it not started leaking slowly and a tire shop put it on a lift and found the problem; this is intentional criminal negligence and fraud read more

My experience with Preston was not pleasent. I do understand the business side of things and wanted a vehicle but it wasn't a need. What I drove up in I drove away in. I went two days in a row looking for a certain vehicle. The 1st day a dealer met me outside when I was looking & we could not find it on the lot. I did an online search before I went there & inventory showed that it was there. I called the next day to see if they had located the same vehicle or had it been sold. I was told it was there then I was transferred to the GM of Mazda & he told me it was at there Denton location & that he could have it there in Preston. After a short conversation I told him ok & proceeded there again & had to wait almost 2hrs to just see & test drive it. After test driving it I went into the office with the dealer I now had after going thru one that I had been in communication with every time I stopped there. They made an offer for my vehicle. I didn't like it and was planning on leaving. Of course they don't let you leave without trying to earn your business so the dealer goes and gets the GM & he tells me that he was being generous by offering what he did. They didn't even want nor take what I was trading not to mention your vehicle has over 100,000 miles on it but so did the vehicle I wanted to purchase. It was only a 4000 mile difference so I said ok & decided to leave because the deal was no good in my opinion. Today October 12th the dealer calls me 1st thing this morning and said who he was. Asked me if I was still in the market for a vehicle. I laughed and said yes. I'm currently at a dealership now. Then he asked me if I wouldn't happen to have the key to the vehicle that I test drove by any chance. I laughed again and said oh so you were really calling me to see if I took your key? He said no I was calling to see if you were still looking. I said ok you call me after you knew there was nothing you could do for me? He said yes. I told him ok. No I don't have your key. I never had it in my possession because the vehicle that I test drove it only had to be in the vehicle just to push start it. I've purchased 2 vehicles in the past from Preston but they were Hyundais. I guess I should've stayed with that make because the Mazda portion of the lot just seems to be in my opinion disfuncional read more

I have never had any experience in any industry that was this worse to compel me to write a bad review online. PRESTON IS THE ABSOLUTE WORSE CAR DEALER. Sales people were very pushy when I got to the dealer and kind of rushed me through the sale. They lied about the vehicle price, my credit score, and other hidden charges worth $10000 more than the car price. As soon as I noticed the extra charges that I didn't expect, I called them back within 24 hours of sale. They said the manager is not in the office, and the next day they said financial manager is not in and so on. They delayed to respond. And when they did 4 days later they said that that was what I signed and that's what I get. IF THEY SAY YOU ARE GETTING DISCOUNT ON YOUR LOAN APR BECAUSE YOU ARE GETTING A WARRANTY SERVICE. JUST WALK AWAY.... They are dishonest, nonprofessional people. And when I argued about the extra loan amount they said that I shouldn't have bought a car if I can't afford it, when the truth is I just bought used car for 27k (including their extra charges). Also, they claimed that all the other charges I had signed (they lied about those documents when I signed) were not to be cancelled. As soon as I heard that, I called ford to verify whether I could cancel the warranty they said yes, I called my loan bank to ask how dealers could discount APR based on warranty, they said it's a complete lie, not only this, I had problem with the car I bought 2 days ago, and I had asked my salesperson to help me and check the car for me, they were totally not helpful, did nothing... didn't even reply to my emails and phone calls. And finally asked me to go to their branch that's 5 hrs. driving (round trip), when they have a service center 20 mins away from my house. THEY are THE WORST. So I risked to pay all the expenses of the car repair myself, and went to my local ford dealer. Thank god, they said my car was still under factory warranty and that I didn't have to pay. I WOULD NOT RECOMMEND MY WORST ENEMY TO THIS DEALER. PLEASE JUST STAY AWAY read more