My 2023 Santa Fe had rear passenger door damage, once repaired, you could never detect it ever…read morehappened. The repair was completed on the promised date and the entire staff made it easy. Thank you Preston AutoBody!

I brought my vehicle in for a repair from an accident that was not my fault. I had damage on my…read morepassenger side, front bumper - to be repaired. When I returned for pickup, my passenger side was not "repaired" and had additional damage that was not addressed. More parts were required and needed to be painted. -- Furthermore, SOMEONE HIT SOMETHING causing several additional large scratches into the driver side bumper and quarter panel of my truck, while it was in the car of Preston Auto Body. Danny was extremely apologetic, addressed my concern and set up an immediate repair. After jumping through that hoop, my truck bumper was painted and looked great. I took my truck home only to realize something didn't look right again. I found the safety hook surround was missing. I understand it is stupid, $100 piece, but it was there before the accident so it should still be there post repair. Danny again apologized and set up the immediate repair. Leadership at Preston Ford, If it was not for Danny this (3*) would be (1*). Danny apologizing for the service techs, and Danny's attention to setting up immediate repairs without not trying to argue or negate the facts are what saves the business here.

I went in for a service bulletin (just a system update, something even I probably could have done,…read morebut I lack the access to the giant Mazda computer) and they told me it would take about half an hour. After reading the previous review, I was sure to mention that this was the only thing I needed done, but things seem to have gone smoothly and I was back on the road within an hour. Wasn't bad, wasn't exceptional, but hey, now my headlights don't flicker.

Update : 10/29/25 - Finally received the permanent plate from Preston nearly 8 months after…read morepurchase. This resolves my issue. Thank you Update: 9/3/25 - More than six months after I purchased the car, I STILL do not have my permanent tag. I've never ever had this sort of horrible customer experience with any other dealership. If I could give Preston Mazda zero stars, I gladly will. I've contacted the dealership several times over phone and email, only to be first told that they are having paperwork issues at their end and then 'waiting for a document from Mazda to get it finalized'. And this has been going on forever. I spoke to Selbe Hubbard (the person's name mentioned in the response below) several times and still no resolution. To say I am incredibly frustrated with this awful customer service is an understatement. I was informed by my DMV that they will only renew the temporary tags twice which I already did. I will not be able to drive the car once my current set of temp tags expire soon if I still do not get the permanent plate. If you are considering buying from Preston Mazda (or any other Preston dealership), I would urge you to learn from my experience. Stay away and save yourself the frustration. MY EARLIER REVIEW BELOW: I purchased a new 2025 Mazda 3 Premium Manual from Preston Mazda in March 2025. While the sales process was smooth, the post-sale experience is incredibly frustrating. Four months later, I still haven't received my permanent license plates. My temporary tags expired, forcing me to take a full day off work. I had to go to the Delaware DMV, provide additional documents, have my car re-inspected, and pay out of pocket for new temporary tags. This is a process the dealership should have handled. I've attempted to contact Preston Mazda multiple times for an update and reimbursement, but they have completely ignored my emails. I have no information on when I will receive my permanent plates or any kind of resolution. If you're considering buying a car from Preston Mazda, be prepared for a frustrating and unsupported experience after you drive off the lot.

Nice atmosphere! The service clerk was very pleasant!…read moreThe service was completed in a reasonable time!

Prices for administration costs to purchase a car that are online, are much less than the actual…read moreprices. When I point that out, the salesman smirks and says "those aren't our admin prices, those are Auto Traders!" Well if it is advertising YOUR car and YOUR dealership, I would naturally assume they are YOUR admin costs. Perhaps you should look into that instead of what you did do. I'm told that if I didn't do the deal, it's already sold. I leave and 10 minutes later I get a call offering to cut the cost of the vehicle. No thanks.

Jonathan and Deanna were incredibly kind, responsive, and honest when looking my car over. I needed…read morehelp on a Saturday and thankfully they were open and ready to help me problem solve. I'm from out of town visiting family, so it was comforting knowing I could get immediate help when I needed it. Very knowledgeable and thorough. Thank you so much!

Jon and his wife helped me with spark plugs and coils on my Honda pilot. They did a big favor…read moreturning the car around on a Saturday so I could get back to Annapolis.great communication and fast work highly recommend.

Everything went well my service tech was nice got the job done even went extra mile to help me…read moreorder new superduty mounts .The thing that bothers me most was Fords warranty spend$ 100,000. 00 on new truck and rear tail light is broken up inside the actual light andthe outside has no crack .This is my first ford in 45 yrs trust with a warranty that wont stand behind it will deffinetly be my last .Ialmost bought a dodge first I have been chevy owner my whole life and no warranty issues .Sad the price of this vehicle and Ford wont stand behind it as carpenter doing many jobs in northern delaware .Im am quick to point out to all who ask the problem .Even have social media page with pictures .Trust me the price of that light means nothing im going after Your integrity.The ones who already seen it including dealer say that is factory warranty and they should fix it .If Its up to me and I have to replace it it will not be done at dealer it will be aftermarket .It will make my facebook page also .Informing anyone who's biy's new f-350 or f450 to get lifetime replacement before sign on line .To preston thanks for all effort in this problem .To ford motor company never be a repeat customer .First time last time .Thanks for asking .Preston rocks and Ford sucks

Service was fine, completed in a good amount of time. I was kept up to date on what needed to be…read moredone.

I was the owner of a 2000 dodge intrepid. It has been giving me hell over the past few months. This…read morepast monday the car's computer system completely went crazy and caused my car to cut off in the middle of me driving. I had already invested so much money in the car and i became fed up. I came to the conclusion that I need to bite the bullet and get a new car. I was trying to avoid having payments but I need a reliable car. So I reached out to a friend who had just bought a car at Preston Nissan. She referred me to Keith Biggar. KEITH IS THE MAN! He was so easy to work with and got the ball rolling as soon as I called him to see if I could get approved without needing a cosigner. Keith really worked it out for me from the time I called him that monday to the time I came to the dealership Saturday to finish the process. Im happy to say Keith helped me to be able to drive off of the lot with a BRAND NEW 2014 Nissan Sentra! I never had a brand new car ever. Loving this car, it drives so smooth and it will come in handy for me because Im a commuter who works in DC. Preston Nissan never rushed me, didn't force me into anything. They broke it down so that I could understand my paperwork and my payments. THANK YOU AGAIN KEITH and PRESTON NISSAN! You guys took good care of me

everyone was very nice explain everything to you concerning…read moreyour vehicle maintenance did a wonderful job!!!