We had an 80-person Mahalo party in October at a venue with very limited parking. Select Valet…read moreefficiently helped everyone. It made such a difference in the happiness of our friends. The owner and all the workers were professional, caring, and took great care of everyone. We were so fortunate to have them help us. They worked within our budget and made it affordable for us. Mahalo nui, Myrna Kamae

By far the best valet on Oahu! Jimmy the owner is very professional, trustworthy and all around…read moregood guy. It's clear how much he cares about the service he provides and does so with pride. His employees are well trained and clearly follow his great example. I'll be hiring Select Valet for all my future special events!

Contracted with Kaiser Moanalua to monitor the parking garage (as of November 2025), the tickets…read morethey write you for minor violations (if there even are any) are absolute bull. Just FYI, parking stalls (unless otherwise marked) can be used anyone. Putting tickets on cars for height violations, taking up 2 stalls, being improperly parked, etc, is an additional headache. There are no fees associated, just a ticket on your dashboard. Keep in mind I was heavily pregnant, parking my oversized vehicle in an appropriate stall, and still got a ticket with no contact information for follow up. Simply signed 'ELITE'.

EVERYTHING!! From entry to exit ... absolutely superior & respectable customer serviceread more

If I could give no stars I would! Completely unprofessional company. I was working with someone for…read moremonths who decided to quit. He continues to communicate as if he was still with the company. the week of my event he says oh I quit. Doesn't put me in contact with anyone else. When i finally do get ahold of someone else they tell em their booked. I told Jaymes I believe the situation and I am still "waiting" for my phone back

Went to sweet es in a Saturday, was happy to see they had valet service. The valet guys were all…read morelocal and were extremely friendly! Great service :)

We stayed at the Sheraton Waikiki for 5 days during the great 20 year storm, and overall it was a…read morereally solid experience with a few things worth calling out. The location is honestly hard to beat. It's right in the middle of everything, easy beach access, and close to shops and restaurants. The food and drinks were consistently good, and we never had an issue finding something we enjoyed. The pools and cabanas were a highlight for us. They're well kept, relaxing, and just made the whole stay feel like an actual vacation. The gym was also very nice. Much larger than I expected and fully stocked with towels and water. Just wish it had a window with a view. That said, the beds were rough! Definitely not what I'd expect at this level. Sleep matters, and that part missed the mark. Our backs still hurt. Also, no room service.. Also, the nail salon downstairs needs some attention. We tried multiple times and they were never available to take anyone, which was frustrating and honestly felt like a wasted amenity. Even with the rain, we still enjoyed our stay. Overall: great location, great vibe, and strong on amenities.

Stayed here in an oceanfront room double during Spring Break. Wasn't prepared for the fact that a…read moredouble actually had "double" beds, not queen sized. Really disappointing, as there were 3 of us. To make matters worse, the beds were so soft it was like sleeping in a hammock -- and our room had supposedly been upgraded. Storage is minimal with only 3 12" deep drawers and a tiny closet. The room had a balcony facing the ocean with 2 chairs and a table, which was nice to have. The only drawback was that one of the beds was right next to the door to the balcony, which meant legs inevitably took a hit when you went outside. The hotel is huge but the numbers are managed well enough that you don't feel you're part of a mob until you go outside. Great pools and water slide, but small enough that they were always quite crowded. We rented a cabana one day and that was very nice - some private space despite being right at the pool. The waiter there was attentive and friendly. Great overall location. That a hotel this large has only one small restaurant/bar was surprising and frustrating - when it rained, the line to get in was long! Once in, it was very pleasant except for a very unfriendly older woman who was hostess. Everyone else was warm and friendly, and sitting at the bar was fun. The manager did a good job of keeping an eye on things, particularly one very drunk woman who was getting out of hand on more than one occasion. Employees were helpful and very friendly - we appreciated that. The hotel is expensive, but it's Hawaii so no surprise there. I would not stay here again unless the bed situation was changed.

Aileen is the absolute worst. Terrible communication, goes back on her word, and yells rudely at…read morecustomers. If you are a monthly parker, know that they will not budge on prorating your parking fees even though it's the right thing to do. If you start parking in the middle of the month, you will have to pay for the entire month. Ridiculous at the very least. It's unfortunate such a greedy company exists with terrible customer service representatives like Aileen.

Very poor customer service with Derek Kamigaki Area Manager…read moreat Diamond Parking Services LLC 439 Kamani Street, Honolulu, HI 96813 and their headquarters in Washington." I'm extremely frustrating experience with Diamond Head Parking. I returned my parking key fob and surrendered my stall on December 19, 2025, and have been trying to get refunded for unused parking and my key deposit ever since. It is now March 26, 2026, and this still has not been resolved. There has been a consistent lack of communication and follow-up -- calls not returned, emails unanswered, and promised callbacks that never happen. I was never provided any written agreement stating payments were non-refundable, yet they are refusing to reimburse for parking I no longer had access to after I returned the key fob. This situation has dragged on for over three months for a small refund and has been handled very unprofessionally. I would not recommend Diamond Head Parking based on this experience.

Relatively cheap and not too crowded. Would definitely book again. Near field communication through…read moreSpotHero makes this an extremely easy in and out.

Purchased a 3 day/72 hr ticket for our stay. This ticket must be used to scan in and out of the…read moregarage, the machine stated that a photo of the ticket would suffice. Our family of 4 was sharing the car, so I shared a clear photo of the ticket for us all to easily access in case the ticket was not in the car. Sure enough, my Mom had the ticket in the hotel while my sister and I were parking the car so we tried to use the photo but it would not scan. With cars blocking us in and getting impatient, we were forced to get another ticket to be let through. We tried to call the number of the garage on Google but nobody picked up since it was past 8 pm. The next day we attempted to leave the parking garage with our original ticket but it did not work. The new ticket we grabbed also did not work so we were stuck at the exit with cars piling behind us again. We used the call for service on the ticket machine to explain our situation. The person we spoke to tried to claim our ticket expired and we needed to pay the late fee but there was no option to do so on the screen. What was very frustrating was that we purchased the ticket at 9 am on the 8th which we thought wouldn't expire until 9 am on the 11th (72 hours) as the machine stated. The person on the other line did not understand this, rudely insisting we were wrong and the ticket would expire on 9 am of the 10th, since the 8th to the 10th is "3 days". After a ridiculous back and forth, he eventually asked for the ticket number and opened the gate due to the impatient cars behind us. That incident was very stressful and unnecessarily time-consuming, there were no employees present in the garage and there never are. The person we spoke to through the machine was rude, inconsiderate, unprofessional, and did not give clear instructions. We did not return to park at the garage. The price is great but don't rely on a photo of the ticket.

I'm a huge fan of valet parking. I, in fact, avoid parking at all costs if possible. I've never had…read moreissue with any of the valet guys at Neiman Marcus, Longhi's or Morton's, hell I'm even on a first name basis with the guys at Ward, but I just parked on the Nordstorm's side of Ala Moana and the guy who parked our car were entirely rude. I'll never use Grand Valet again. If Ala Moana and any business is smart, they won't either. Or at the very least, they'll train their employees better.

During the holiday hustle & bustle, parking is a definite bah humbug. But when you run into a…read moreperson who treats you with respect & kindness, they can take away the stressful lines in between your eyebrows and put a smile on your face. Keep up the good job Dwight - the Caucasian guy who was directing traffic at Ward on 12/4/2016.

Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

The elder lady working there gave us the hardest time was extremely rude when we tried to pay. She…read moresaid she was going to call the cops on us for tapping to pay for the parking. We also got cited for a ridiculous ticket for reverse parking which wasn't sure if they were just scamming us or not. Extremely unprofessional

The elderly Hawaiian woman in the Waikiki Sunset parking garage is the rudest, most obnoxious…read moreparking attendant I have ever dealt with. She has been there forever and is always mean. What must the poor tourists think?