The elder lady working there gave us the hardest time was extremely rude when we tried to pay. She said she was going to call the cops on us for tapping to pay for the parking. We also got cited for a ridiculous ticket for reverse parking which wasn't sure if they were just scamming us or not. Extremely unprofessional read more

The elderly Hawaiian woman in the Waikiki Sunset parking garage is the rudest, most obnoxious parking attendant I have ever dealt with. She has been there forever and is always mean. What must the poor tourists think? read more

Propark - The perpetually rude car park lady - Parking Near Me - Honolulu, Hawaii

I am not sure who pro park inc is but they walk around giving tickets in public parking lots and public spaces at Kalihi pet center over by Dillingham Blvd. It is basically harassment and a huge scam! I had one tire over the white line and received the citation for being double parked when there were numerous people in a tiny parking lot with barely any space to park. There were many cars with their tires over or on the white line; this is a freaking scam and I can't wait to leave this shitty place! Though the language here is English many people seem to have a language barrier or just act stupid when communicating! read more

Cigarette butts stashed under shelf by male employee while he's working. Doesn't put in trash. Janitor has to do it. Pearl City Plaza. read more

Propark - Cigarette butts under shelf left by male pro park employee and janitor has had to clean it up. Smelly.Pearl City Plaza - Parking Near Me - Honolulu, Hawaii

Went to Chinatown around 10 am and parked in the garage. It was my first time using the machine that validates the ticket. I paid for it and took my receipt. Upon leaving the attendant there was not at all friendly and seemed upset that I did not know what to do. She finally got out of her station and did it for me looking upset. Bad customer service read more

Received a parking citation at Honolulu Zoo. I misplaced my ticket and called to inquire on how I could pay. The first person that answered was extremely rude and and had an attitude. She then put me through to another person. I had to leave a voicemail. Don't understand why it's so hard to get answers and pay for a citation. read more

Unreasonably charged. Must file online. Dispute system makes no sense, doesn't even read your dispute. Called the call center, and the lady answering was lost sounding. She had asked for my ticket number, but I don't think it mattered because she just asked where the parking lot was anyways. Then, she let me know of who was working at that parking lot, so I asked her to refer me to her. The lady at that parking lot who gave me a ticket was not at work. On top of that, the call center didn't even know when the parking lot lady would come back to work. It took a week and a half for the parking lot lady to call me back. In that call, I knew she didn't read my ticket because all she said was "Hi, I cannot waiver your ticket because that spot was unpaid for." I parked there only a minute after it was open night time. Terrible, unorganized and unethical company. read more

UPDATE: 04/11/19 I don't think that PROPARK INC. reads their reviews. The "Evening Special" rate is still posted. Tonight, 04/09/19, we parked in the stalls adjacent to Pagoda Hotel. At 7:17 pm purchased Evening Special, 1 2 hr ticket because we would be leaving before 2 am, so ticket showed 9:17 pm as expiration time (2 hours). We were leaving the hotel at 9:52 pm and I noticed a paper on my windshield. Low and behold we were cited for 2 violations. 1st expired permit and 2nd obstructing traffic. First off, the car was clearly in a stall, how is traffic being obstructed, are they serious. Well, my father and I go to the parking attendant, at Ross Stores and ask why we were cited when the ticket clearly shows that we paid for 2 hours, after 5 pm and before 11:59 pm. First, the attendant said we needed to purchase TWO 2 hour tickets. I explained and showed her the sign that clearly states ONE 2 hour ticket was need until 2 am. Then, Willie, the one that wrote the citation came and told us that the Evening Special does not belong to PROPARK. Then, continued to rudely tell us to show him where on the sign does it say "Propark". Explained to him that the sign is attached to their parking rates. He again, very rudely and strongly demanding that I show him. His exact words "SHOW ME, SHOW ME WHERE IT SAYS PROPARK? That's not our sign we not responsible for those rate." I asked him, "Then, who would be?" The parking attendant, I believe her name is Faapoulu, said we HAVE to prove that it's their sign and that it says PROPARK. Seriously, what did they think I just put that sign up myself to get special parking. My father stayed behind to question the obstructing traffic citation. I walked back to Pagoda to take the 2nd picture showing them that it's overlapping, on top of PROPARK's parking rates. When I showed Willie that the sign is clearly attached to PROPARK's rate sign, ON TOP, NOT behind or above. He had me ZOOM in so he can clearly see PROPARK. I informed him that they MUST honor the special rate because it clearly sits on top of their rates. He askes very rudely and sharp, "Where's the ticket?" I showed it to him. He snatched it out of my hand and said "GO" and waved his hand, like shooing us away. My father started to said "Willie, thank you we just want ..." Willie made the shooing motion, AGAIN, and said, "JUST GO. STOP HARASSING US." I tried to thank him but again was shooed and told "JUST GO. STOP HARASSING US." Seriously, I don't know if he was having a bad night, or whatever, but we were wrongly cited, wanted it resolved CORRECTLY and justly. I do not understand why the were insisting that we we harassing them. Yes, voices were raised. When someone starts to raise their voice to you, you will do so in return. Willie and Faapoulu didn't want to hear what we had to say. They believed us to be in the wrong and they were justified. When CLEARLY, they were not. The signage photo speaks for it's self. We visit many medical referals at Pagoda. One thing is for certain, we WILL NEVER use PROPARK INC. again. I will drive in circles and walk blocks to find parking before I EVER use them again, EVER!! I will be mosting this to ALL social media!! Also, the sign needs to be REMOVED, if they are not going to honor the rate or employees claim that it's not PROPARK INC.'s sign. I wonder how many people have been cited for expired permit, at the Pagoda Hotel. read more

Propark - Picture if sign in parking adjacent to Pagoda Hotel - Parking Near Me - Honolulu, Hawaii

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I don't mind paying for parking. I do mind getting a ticket for paid for parking. Don't park in places that use these scammers. read more

ProPark manages the parking lot at my place of my employment. I was so relieved to have purchased a discounted pass good for one quarter, otherwise it would've cost me $5/day (it's first come, first served). Yikes! Anyway, I "lost" my pass just a week after purchase. Gah! And I think what happened was the hotel valet pulled it by mistake when we were at the Hilton Waikiki for the day. It just so happen that I took a photo of my pass when I initially purchased it (yup, I take photos of just about everything). So, I was hoping if I just printed it out and hung it up, it would be A-OK! But, I called ProPark and they said "no." It's because the original pass could potentially be found and then used by someone else. I also didn't want to risk my vehicle being towed for a phony looking pass. So, I made the drive to ProPark HQ (about 20 mins from my office) and forked out $25 for the replacement pass. They were nice over the phone and in person. You bet I'll be keeping my eye on this pass every time I use valet service! No reason to knock off any stars, especially with this being their 1st review!! read more

The lack of professionalism with this company and their employees actually amazed me. Everyone I spoke to had an attitude about answering simple questions regarding monthly parking and fees, they seemed both irritated and ill informed. Limited parking companies on the island but advise not to go with this company if possible. read more

Okay big improvement with how Propark handled there payments this morning. I went this morning at 6:30am and it was much more organization and a tin box was located on the desk to store the payment in. The uncle in the mornings is very nice and friendly. In the afternoon the aunty is also very friendly and cool. Security needs to walk around more in the afternoon though the elevator always smells like weed. read more

One of the most unprofessional companies I have ever encountered. Their management (or lack of) is unable to to be contacted. The people who answer their phones, are dismissive and unable to answer questions or resolve any issues, other than receiving payments. They will always have the "manager" call back, which never happens. I have no clue how so many buildings continue to use such a company to manage their parking lots. read more

i park at the zoo and they send me a message which is my parking ticket will be expired soon so i extend my parking ticket time through the phone. by the time i back to the parking lot they write me a ticket for a EXPIRED PARKING PASS which is BS. I HIGHLY NOT RECOMMEND TO DOING BUSINESS WITH THIS COMPANY read more

Tonight I parked at the pro park lot on accident as I though it was the lot for the raising canes in king st. I parked and ran into raising canes and upon coming back to my car no more than 5 minutes later I was verbally accosted to the point I literally felt threatened for my safety and sought safety In the little convenience store directly behind where I parked. The man would not leave me alone after informing me that it was a paid lot and that I owed $2. Which I had zero issue paying for my mistake it was $2 freaking dollars not the end of the world but I had no cash on me. The guy had me so flustered because of his verbal Accosting I couldn't even think straight. I pulled $20 out of the atm at the grocery and the sweet ladies broke my $20 for me and I paid the man. He wouldn't let me use the machine he followed me to make sure I gave the money to him. I got in my car and immediately called 911 because I was so scared due to this mans behavior again it wasn't the fact that he wanted me to pay because I made the mistake of not noticing it was a pay lot I honestly wasn't paying attention so I willingly said I'd pay. It was the mans behavior he was standing 2 feet from me telling me he was going to call the cops on me because I wasn't paying him fast enough. I finally raised my voice at him and said I told you I'd pay you give me a freaking minute. My food still sitting on top of my car trying to find my wallet. And than he said I was assaulting him. this man I believe he said his name was Robert is legit in a power trip and is legit crazy. I have never in my life felt so threatened to put me into completely hysteric to where the cops had to sit with me to make sure I was ok to drive. The ladies in the store even said that he's known for doing this to people and the cops said they get called there all the time. This is beyond wrong and this man shouldn't have his job. I get that he probably deals with a lot of People bot wanting to pay but my intentions were never that it was the first and only time I had ever been there and this mans approach was uncalled for. The cops did go over and talk to the man but I doubt that's going to do any good. I doubt that my review will do any good after reading these other reviews it seems like this is the type of behavior of most of the employees. Just wrong on every level. read more

This parking management company is the worse. Pulled into the parking for Ross and found out Ross now opens at 9 ( they use to open earlier). Never got out of my car turned right around and proceeded to leave the attendant said I would have to wait for the store to open for validation or pay $4.00 for the less than one minute I was there. The attendant proceed to tell me she's only doing her job. I tried to call the management office and guess what they don't answer the phone. Wonder why?!? Any company thinking of using these people should evaluate the level of service that you will not get with this company. read more

This review is for the Dillingham location. While shopping and then taking the kids to Chuck E. Cheese, I got a ticket for staying over 3 hours. Seriously? read more

Parked my car and paid cash into the parking stall slot which I have done for the past few years to commute to work. Within those few years, I was given two tickets (No payment in slotbox). I decided to post as it seems that regardless of my complaint, I had to pay $20 violation. It seems that the worker might have pocketed the money. It's better to pay via credit card if possible to avoid this. read more

RUDE! This review is for the Polynesian/Hawaiian female employee working at the Pagoda/Ross parking garage on July 24,2018 at ~12:39PM. As I pull up to the ticket machine and am about to press the button, the woman at the booth motions for me to "move forward," possibly implying that the ticket machine is broken (which is quite common) and that I had to manually receive a ticket from her. INSTEAD, I get a rude look and she yells, "YOU GOTTA PULL DA TICKET! THE GATE NOT GOIN OPEN IF YOU NO PULL ONE TICKET! PARKING NOT FREE!" She was treating me like I was an idiot! First of all, if you validate your ticket at Ross, parking is free for up to a certain amount of hours. Second of all, why motion for me to "move forward"? Yelling at me was unnecessary. I immediately tried to explain that I thought she was motioning for me to get the ticket from her. Her attitude towards me did not change after my explanation. Lastly, shouldn't she be paying attention to the other side of the parking booth? You know, where customers need to actually HAND YOU their validated ticket when exiting the parking garage?! Also, as I got out of my car to pull the ticket a few feet behind me (since I drove past it when I was motioned forward), the woman says something else to me that I didn't understand. I just responded with, "excuse me?" Apparently she told me that I have nice skin. Thanks?... Bipolar, much? I just drove off. When exiting, I barely rolled down my window halfway to hand the same rude woman my ticket, rolled it back up, and immediately drove off as soon as the gate opened. Usually I say "thank you," but not this time! Plain rude encounter. read more

During Thanksgiving holiday weekend at a very busy Costco this parking company thought it was okay to ticket cars and collect 20 to $100 yes depending on whether you pay it fast enough. This is really taking advantage of the holiday season of Costco of Regal Cinemas their signs are small they're posted way out of the way with No Boundaries as to what part is being regulated by this parking company. There will be a judge overseeing the deposition of this ticket. read more

Last night I attended the Midsummer's Night Dream Event at Foster Botanical Garden with my friend, her daughter and another friend. My friend's daughter is physically challenged and despite our placard in the car, we were turned away from more than 4 different parkings that the Garden had for event guests. We eventually managed to find a parking inside Kukui Plaza Parking and arrived to the Garden an hour after first showing up at the door to ask for parking. Once inside, they were literally thousands of people, it was hard to even move around or find a place to sit. The place was way too crowded and we left again after an hour because, once it became dark, it was hard to maneuver around and there were just lines of people trying to get from one end to another. We also were unable to use any of the bathroom facilities because we counted about 30 people in front of us at one bathroom and 14 in front of the one portable toilet available. People started to "go" in the bushes. When we left, there were people still in line to get into the park and by now the line was stretching around the park down Vineyard Boulevard. At that time we decided that this was a safety hazard, because the park should have said that unfortunately there were too many guests and no one else was being admitted. It should have cut off the amount of guests hours before that actually! I understand that this event has grown to be a popular event over the years but I have never seen such poor organization skills. As we were driving around looking for parking, we saw many facilities around the park that were roped off and obviously closed on a Saturday. I suggest the park next year talks to these facilities ahead of time to make sure more parking is available and also doesn't let that many people into the park through one single narrow entrance. Our nightmare didn't end there. Once back at Kukui Plaza parking, it took us over an hour to get out. We were stuck in line with all the other cars trying to get out, one floor below the basement, with exhaust fumes pumping, and screaming kids in other cars. I finally walked up past the many cars to the single booth where one overwhelmed lady was putting in every single ticket and then collecting money even though we had been told that there was a flat fee of $ 3 for that night. I called Kukui Plaza security suggesting to open the gate and collect 3 $ without having to input each ticket but to no avail. I finally had to call 911 to tell them that this was becoming a health hazard inside the garage and that someone had to come and open the gate and leave it open to help with the flow of traffic. We eventually got out of the garage and I don't know if the Police ever showed up. Again, I understand that events are popular around the island and neither Foster Botanical Garden nor Kukui Plaza's parking (managed by Pro Park) anticipated this many people. But, when the unexpected happens, plan B needs to kick in and this was, hands down, the most poorly organized event I have seen in many many years and that's why I am going public, sending this tale to the TV stations, Foster Botanical Garden as well as Pro Park and Yelp. I am just glad nothing major happened in the park or that garage! Malia Schlesser read more

Put my name on their waiting list for monthly parking. After 8 months of waiting I went into their office to check my position in the queue and they have no record of my name on the queue even though I went in and personally met with them to add it. The only thing they offered was the put my name on the queue again, with 8 months worth of new applicants. They couldn't understand why I wasn't okay with just adding my name again to the bottom of the queue... read more

Urban Bistro was fantastic but beware of the onsite ProParking. After 4 failed attempts (bringing the wrong car) and servicing 5 other customers while we waited for 25 minutes for our car, a supervisor who was focused more on the pay machine, told us the normal wait time is 3-5mins. We told her that we had been waiting already 15mins at that point. She yelled sorry, there must be a mix up and then walked off. Late for an appointment. Better off parking on the street. read more

Aloha everyone... I am a former employee of ProPark. I was not fired or let go. I turned in a letter of resignation. I'm writing this review to turn anyone away from working for this company or any property to hire them. 90% of the management is absolutely the worst! All very unprofessional, disorganized and defiantly play office politics. They have secretaries telling assitant managers what to do instead of being a secretary. The managers dump their work load onto the untrained assistants, then when they make a mistake the assistant gets written up. Lies,lies,lies, look at the website under employee training. Not one employee gets any of this. Pull up to any location with a print out of the training and ask. Guarantee they will tell you no. That includes the Managers also. Don't expect to get raises just wait for the minimum wage to go up. That's your raise. So it won't matter if you were working here for years. They'll hire someone and they will be making the same as you. There are a couple of Managers and Assistants that are really good. I'm going to give ProPark 1 star. The only reason for that is of the customers and regulars that come to the location I was working at. I was also blessed to have the networking that I got from here. This is a dying company and on its way out. So don't waste your time. There are better parking companies. Good luck. read more

Propark - Here's the the "Employee Training" that ProPark Inc. says each employee gets. - Parking Near Me - Honolulu, Hawaii

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ProPark Inc in Kailua sucks. The parking guys will leave tickets warning that cars have been parked in the lot for more than 3 hours when it wasn't really that long of a duration of time. Where does it say on the lot that we have a time limit??????? On the warning ticket, it has a violation of not moving a car for more than 72 hours. I work at a local boutique in Kailua where propark manages parking stalls and I only work 5 hour shifts and I get warnings and threats on my car for being towed or being an employee parking on a lot strictly for customers. I can be a customer after my shift too, can't i??? The rest of the employees from other stores in this area park on the same lot as I do and I ABSOLUTELY DO NOT see ANY parking tickets on their cars AT ALL. WHY IS IT ONLY MY CAR??? ARE YOU GUYS CALLING ME OUT OR SOMETHING? I'm sorry but I will park WHEREVER I want and you guys already towed two of my coworkers cars...THANKS A LOT for practically robbing us. I felt bad because they had to drive to the middle of KAPAA QUARY for their cars and felt SKETCH AS HELL doing so! We are ALLOWED to park here! If you guys don't like it then why don't you provide employee parking like everywhere else?! Come on! Think! So disappointed in ProPark. read more

I just parked my car and got a citation while getting/purchasing for my parking.... Are you serious....???

This company is horrible. They manage the parking lot at the Kailua Farmer's Market. There is a guy, Wayne who is rude, obnoxious and has a major attitude. I tried to call the supervisor and got an attitude and nowhere as well. They harass paying customers shopping at the complex and are eager to tow cars. You would think that with all of the stores opening up they would be more customer friendly. Get your act together people! I'd rather drive to town than deal with this crap. read more

The Kaimuki parking lot is a poorly managed and maintained. Two for two bad experiences in the past two weekends. Management of the lot is an embarrassment and source of major frustration. Good luck trying to pre-pay so you can use one of the two auto-exits: there is a central booth that never seems to be open, Today I was there at 1:30 PM within the posted "open" hours. (11-2). There was someone in the booth , but the closed sign was hanging in the window. I inquired and he said it was closed. Why was he in there?? One self-serve kiosk is broken and the other had a long line. I waited in line, got to the front, then found the machine would not accept either of my credit cards. That leaves the last remaining option - paying at the one exit with a cashier. Everybody else seemed to be in my situation, because the entire lot was trying to get out the one exit which took 20 min of inching along. Pathetic. Make sure the kiosks are working and make sure someone is in the booth during peak hours! read more

Kaheka Professional Center open lot is dark and absolutely unlit in the evenings. Went to a store for 8 mins and returned to a ticket on my windshield. No signs posted on any wall to pay the booth...which you can't even see at night. Ticket says to pay $20 in 7 days or else you get sent to collections. Con artists out for a quick buck. Also, a very dangerous lot. read more

So we come back from having a nice dinner to find we have a ticket under our windshield wiper! It stated that we were in violation of an expired pass! When we arrived at 6:12 p.m. we quickly put $3.00 in the machine and displayed the receipt properly on the dash. So on the receipt it says the time you arrived and the time allowed which was good until 9:12 p.m. On the citation it was timed as 7:47 p.m. We were still good!!!! I tried to call Pro Park and no answer. There is nothing on the ticket or signs that say what can we do to contest the citation! Get your times right 6837!!!!!!!! read more

Beware of their parking ticket scam! Parked here and paid for time. Enrolled in the text notification that our time was running out, that allows you to buy more time with your phone, which I did. When I got back to my car, I had a parking ticket. No attendant around to talk to. Sent an email to Propark, no response. Called the office and was told a manager would call me back, but no one did. Called again and was told the payment was in the system and they would void the ticket. So if they knew I had paid, why did I get the ticket in the first place? And why did I have to call to get the ticket voided if they had the information that I had already paid? They should have checked to see if we had not paid for extra time BEFORE writing a ticket. So basically everyone who buys time with their mobile phone is going to get a ticket because they don't check first, and I'm sure Propark knows this. They are hoping people will be scared or lazy and just pay it. More money for them. read more

In my personal experience, 5 star. I parked in a Propark lot at Paradise Cove for $6. I put in a $20 bill not realizing it did not give change. I kept my receipt, emailed Propark a few days later letting them know the situation. Ida was very helpful in returning my email and asking for a scanned copy of my receipt. A week or so later I had a $14 check from Propark in my mailbox. Great service. Thanks Ida. read more

This is the worst possible place to park your car when they scratch your vehicle. The parking attendants scratch my mirror, didn't tell me, and when I showed them the scratch, the guys apologized and admitted to it and told me to call their office. I did and they started the claim, but after many unanswered emails and phone calls they decide to tell me they can't help cause I drove off and came back. I was literally gone for 10-15 mins. The attendants admitted to scratching my mirror in front of my friends and they are now giving me the runaround. Good thing I work as a liaison for the federal government and I have good friends who work for the bbb! I will be reporting this to them and notifying all military commands to not have service members use their facilities! Very unprofessional staff and customer service!!!!!!! read more