The red shirt crew always ready to serve with professionalism and aloha. No job is too big or too…read moresmall whether it's standard or automatic they do it all. available for public and private gatherings.

I usually don't do reviews much but I had to get this off my mind. My encounter with these guys…read morehappened when we attended a fundraiser dinner event at the Pacific Club in Honolulu. I learned that this company was hired to do the valet service there at that time. I'll be honest if I could I would not give them any stars at all, but a one star would be over rated for Justin and his company. His staff was friendly but you can not trust them at all. They'll damage your car and not claim any responsibility. Worst part is that they won't say anything at all, until you find out on your own a couple of days later. I've contacted Justin after I initially found out and his response was there's no proof that they did it and they will not claim responsibility. This is absurd and I feel so violated that I have to pay for someone else's fault. If you decide to use this company, make sure that your car does not get any damages when they return your car. Their employees cannot be trusted. This incident will change me for the rest of my life and not to trust anyone when I valet my car from now on. It's a $1200 lesson learned!!!!!

If I could give no stars I would! Completely unprofessional company. I was working with someone for…read moremonths who decided to quit. He continues to communicate as if he was still with the company. the week of my event he says oh I quit. Doesn't put me in contact with anyone else. When i finally do get ahold of someone else they tell em their booked. I told Jaymes I believe the situation and I am still "waiting" for my phone back

Went to sweet es in a Saturday, was happy to see they had valet service. The valet guys were all…read morelocal and were extremely friendly! Great service :)

EVERYTHING!! From entry to exit ... absolutely superior & respectable customer serviceread more

Contracted with Kaiser Moanalua to monitor the parking garage (as of November 2025), the tickets…read morethey write you for minor violations (if there even are any) are absolute bull. Just FYI, parking stalls (unless otherwise marked) can be used anyone. Putting tickets on cars for height violations, taking up 2 stalls, being improperly parked, etc, is an additional headache. There are no fees associated, just a ticket on your dashboard. Keep in mind I was heavily pregnant, parking my oversized vehicle in an appropriate stall, and still got a ticket with no contact information for follow up. Simply signed 'ELITE'.

I'm a huge fan of valet parking. I, in fact, avoid parking at all costs if possible. I've never had…read moreissue with any of the valet guys at Neiman Marcus, Longhi's or Morton's, hell I'm even on a first name basis with the guys at Ward, but I just parked on the Nordstorm's side of Ala Moana and the guy who parked our car were entirely rude. I'll never use Grand Valet again. If Ala Moana and any business is smart, they won't either. Or at the very least, they'll train their employees better.

During the holiday hustle & bustle, parking is a definite bah humbug. But when you run into a…read moreperson who treats you with respect & kindness, they can take away the stressful lines in between your eyebrows and put a smile on your face. Keep up the good job Dwight - the Caucasian guy who was directing traffic at Ward on 12/4/2016.

Stayed here in an oceanfront room double during Spring Break. Wasn't prepared for the fact that a…read moredouble actually had "double" beds, not queen sized. Really disappointing, as there were 3 of us. To make matters worse, the beds were so soft it was like sleeping in a hammock -- and our room had supposedly been upgraded. Storage is minimal with only 3 12" deep drawers and a tiny closet. The room had a balcony facing the ocean with 2 chairs and a table, which was nice to have. The only drawback was that one of the beds was right next to the door to the balcony, which meant legs inevitably took a hit when you went outside. The hotel is huge but the numbers are managed well enough that you don't feel you're part of a mob until you go outside. Great pools and water slide, but small enough that they were always quite crowded. We rented a cabana one day and that was very nice - some private space despite being right at the pool. The waiter there was attentive and friendly. Great overall location. That a hotel this large has only one small restaurant/bar was surprising and frustrating - when it rained, the line to get in was long! Once in, it was very pleasant except for a very unfriendly older woman who was hostess. Everyone else was warm and friendly, and sitting at the bar was fun. The manager did a good job of keeping an eye on things, particularly one very drunk woman who was getting out of hand on more than one occasion. Employees were helpful and very friendly - we appreciated that. The hotel is expensive, but it's Hawaii so no surprise there. I would not stay here again unless the bed situation was changed.

We stayed at the Sheraton Waikiki for 5 days during the great 20 year storm, and overall it was a…read morereally solid experience with a few things worth calling out. The location is honestly hard to beat. It's right in the middle of everything, easy beach access, and close to shops and restaurants. The food and drinks were consistently good, and we never had an issue finding something we enjoyed. The pools and cabanas were a highlight for us. They're well kept, relaxing, and just made the whole stay feel like an actual vacation. The gym was also very nice. Much larger than I expected and fully stocked with towels and water. Just wish it had a window with a view. That said, the beds were rough! Definitely not what I'd expect at this level. Sleep matters, and that part missed the mark. Our backs still hurt. Also, no room service.. Also, the nail salon downstairs needs some attention. We tried multiple times and they were never available to take anyone, which was frustrating and honestly felt like a wasted amenity. Even with the rain, we still enjoyed our stay. Overall: great location, great vibe, and strong on amenities.