We made the mistake of closing our vents in certain rooms of the house, due to poor air…read morecirculation. I noticed black spots showing up around a couple of them. I got an estimate from another company. They were going to charge me ALOT to clean it; claiming there was mold growth that I caught "just in time." My husband wisely chose to get a second opinion. We chose these guys because they had treated a friend's house. The man who I had talked to over the phone and the two that came to clean were professional, yet patient with my questions. Lo and behold there was only dust build up! They even charged half the price that they had originally quoted (which was already a lot less than the first company.) We are so glad we went with them instead!

They were super helpful letting us know what the costs would be. It was very reasonable however…read morewhile at a church function we mentioned what happed to our home and he was a contractor and did the work for much less. If we had not run across this we definitely would have used this contractor.

We had no idea that a leak in a toilet in our upstairs bedroom could cause such a massive headache…read more We waited for our general contractor to heal from a surgery and when he was still out we contacted a few people including SS Water Restoration. The professionalism and technical knowledge were what led us to work with this company. Stefan, Richard and his crew went to work ripping out water logged wood, boards and panels. They are familiar with our insurance adjuster.

SS Water Restoration did a great job of keeping me informed of the steps daily and the process…read more Shane worked on our house specifically and he kept me up to date and answered any questions I had. He also was very careful not to bring dirt or mud into the house by always taking precautions with booties. Alyssa did a wonderful job at working with my schedule and coordinating for us. Everyone is very friendly and is diligent to walk you through the process.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

Bad service, they couldn't resolve the problem then still charged a bunch of money. They are not…read moretrustworthy.

These are your guys if you need a legit assessment of potential moisture damage without a bunch of…read moresalesmanship attached. Some companies clearly incentivize the assessment team to be part of the sales process for restoration and reconstruction. This is not that company. You can tell it's separate and that they are not trying to get you into the system but rather trying to give you an honest assessment of what your options are. I appreciated that and felt like I was really getting good information and reasonable advice. Definitely recommend giving them a call if you have an issue.

No one wants to have to repair home damage because of a flood. No one…read more But if you do have to repair home damage because of a flood, you can't ask for a better team than PuroClean. Nick was absolutely the best person to work with, fast but thorough. He explained everything so well that we felt comfortable in the decision making process. The owner, Jim, was great to talk to when we started the project and followed up when everything was complete. We are completely satisfied with the process of working with PuroClean and totally understand why our insurance company has them on a list of recommended vendors.

They were a quality company to fix my mold problem. From start to finish they were first class and…read morea pleasure to work with.

I wish I had the positive experience others seem to have had. I only scheduled a quote with them,…read morebut I'm not going to use them based on my experience. I was trying to get a quote on removing mold from my vents and possibly fixing ceiling damage. I guess they don't go to condo units all that often because despite telling the scheduler over the phone and in email what my unit number was, it was never included in my address. In my experience, most services will give you a notification that the technician is on their way. I got notified when the guy called me because he went to the HOA office, since he didn't have my unit number. The HOA wouldn't have known anything even if someone was there since I own my condo and am responsible for the inside. The guy arrived, walked around inside with his dirty boots, and only peaked into my vents which were my main concern. He did test the stains in my ceiling with what I assume was a device that measures moisture. Then he said "I have everything" and left. No "goodbye" or letting me know what he saw or what next steps could be taken.

Staff is very professional and always willing to help. They go above and beyond to helpread more

Mr. Restore is a great company to work with as they care to help! Wes with Mr. Restore helped us…read morewith an evaluation on mold and water damage. He made himself available and very professional and I will recommend them to anyone who needs remediation advice or work done. Thanks Wes!

While we were out of town our pet-sitter informed us that our toilet was overflowing which resulted…read morein water damage everywhere. It traveled all the way from the upstairs bathroom to the ceiling below. Since we were on vacation, we had to use my sister as the coordinator. She contacted Regent Restoration and everybody involved received excellent service and communication from beginning to end. Chris sent a crew to inspect and begin work to dry and repair the water damage that same night. Earl was the lead project manager and was very friendly, efficient, and courteous and he did an excellent job of making sure we were kept in the loop. We were afraid they were going to have to gut everything, but they kept all the recon work down to a minimum and only cut out portions of the drywall that was necessary. I would highly recommend Regent Restoration for any drying or water damage mitigation work. God forbid I need them in the future, but if I did I wouldn't hesitate using them again.

Do not higher this company. They we called in by a contractor who flooded my house. All they did…read morewas bring in fans and dehumidifiers. They did not pull any base boards. But showed up every other day to take moisturizer readings. After reading the documents I saw they were trying to charge me for 26 fans. There were only 5 fans. They quoted me over 9K for just the tear out stating all the walls and floors needed to be pulled out. I became suspicious and asked them to measure the moisturizer on an area that I know didn't flood. There meter still pegged out high. I fired them on the spot. They are still trying to collect over $3000 after I fired them.

I have not ever had an experience like this. Almost 250$ and it looked as though only the vacuum…read morehad been run. I always have had techs go over the tough areas a couple times before they leave not this time. I also paid to have a Pottery Barn Sunbrella fabric recliner cleaned and it looks worse then it did previously‼ My husband went to Walmart and bought a scrubber for 59$ and used oxyclean came right up! Did I mention I asked the tech to add an area rug on while he was here? I already had it laid out in the garage ready to go because I had inquired about it but was indecisive due to the price, he told me no I would have to call and have them come and pick it up...or maybe he didn't hear what I needed because he was on the phone the entire time?!

Requested a wool area rug cleaning and they quickly scheduled a convenient pick up. Less than a…read moreweek later returned soft, brighter, and smelling great! Its difficult to find a business that can properly clean a large fine flatweave rug properly but they stepped up and delivered great service.. Thank you TLC!