I have been using Trotta's for years, as I believe in supporting neighborhood businesses. Until…read morerecently, they have been wonderful, but lately I have had several issues: 1. Several times medications for delivery were not delivered after a few days and I had to pick them up myself. 2. On other occasions, medications were not ready when I came to pick them up, hours after the prescription was sent in -- wasted trips. 3. Several times a mixup occurred when a prescription was called in and Trotta's claimed not to have received it -- wasted trips again. 4. THE WORST: I came to pick up medication for a colonoscopy that had been ordered many days before and was told it hadn't been ordered yet because they needed to know whether we would be responsible for the copay. No one called to ask us; they just waited for someone to come in and waste a trip. Furthermore, if we had come in for the meds the day before the colonoscopy we wouldn't have had them on time and would have had to cancel the procedure! This is inexcusable!

I am very fortunate to have Trottas as my pharmacy. The pharmacy staff is amazing. They keep a…read moreclose eye on the medications you take. They watch for drug interactions and notify you immediately if there is a problem. The pharmacists are always available to answer any and all of your questions and concerns. I highly recommend Trottas West Street Pharmacy.

Mind blowing how bad this pharmacy and staff are. They are rude don't text/call you if the drug is…read moreout stock or if your insurance will cover it. They do nothing. You go in person everyday telling them to order it, refill it or wait while they get it ready. Nothing is ever done correctly. Gave them 100s of chances over 10 years. Giving up.

I needed a lot of different cosmetic items for my daughter and Melissa Punturiero was just…read morewonderful, responsive, eager to help and was very knowledgeable regarding all the different products I needed! She was incredibly competent and fast. Great customer service is rare these days. Thank you so much Melissa for going the extra mile!

Info recieved by phone was accurate and very helpful. Employee very polite and invested in…read moreproviding info. Evtremly polite and professional

Obtaining my prescription medication for my adult ADHD has been challenging, with constant…read moreshortages. Rye Beach Pharmacy has been the ONLY pharmacy that has managed to fill my prescription. I have had to temporarily switch my medication to one that is now affected by shortages, but once again this pharacy came through, especially Yaci, who managed to get me the last of their generic stock, saving me over $100 for a two week supply. Thank you Rye Beach AND Yaci!

This store is clean, well-organized, and easy to navigate, making it simple to find everything from…read moreeveryday essentials to last-minute needs. The staff is consistently friendly, helpful, and willing to go the extra mile. I got greeted by one employee and another employee offered to help me. Excellent customer service. Will definitely shop here again.

Appointment scheduled at 930AM and the pharmacy was CLOSED. Checked in for my vaccination at 9:25AM…read moreas instructed and waited until 9:45AM. Not one person came to help while there were several employees working. There was also 3 managers standing in a circle and they made eye contact with me as I was in the waiting area and did not say a thing to me so I got up and left. Their store then cancelled my appointment claiming it was an issue with my insurance, which I can assure you this is false. Unprofessional, unorganized, and shady practices. Will never go back to this location.

The young kids who work there are fine. The store manager is rude and condescending. Locks herself…read morein office away from the world.

Every single person in this store is so nice. It's super clean and efficient. I'm so happy they…read moreloved and got a bigger space!

Phil DeLuca is one of the best pharmacists I have ever dealt with. He knows his stuff, and my…read moreinsurance. He particularly helped when my wife and I went through in vitro fertilization. He got us the drugs at a very low price for the ones that were not covered by insurance.

Kind of good kind of bad, only been there once though! Super long lines and big prizes but just…read morewhat we were looking for was there! We like this pharmacy but was a bit small. But we still recommend it

The store itself is large, well stocked and in a great location with a lot of parking, but the…read morestaff is rude. Also, there are more self check out lanes than cashiers at the front so that is annoying but on to the review: I was using self checkout and following the instructions to place my bag on the self checkout counter when the prompt froze. The associate that helped me didn't look at me, scan their card and then waved her hand at me to to signal that I should remove the bag. I was really taken aback by it, especially since when she was done she said oh it didn't recognize your bag. Sure, but if I'm at self checkout and the prompt tells me to do something and the software and hardware don't connect, is that the customer's fault? I hate late stage capitalism. Anyway, this CVS gets my standard 3 star rating, because they are all just "OK".

Think I just found our new go-to CVS. Came inside for a vaccine and never been so in/out quickly…read morefor one. Pharmacist was nice and informative.

Met with Harry for Medicare Drug Plan assistance. He's a world of knowledge and such a pleasure to…read morework with. He took his time and stayed with us until we had complete understanding of what was available to us and the choices we had to make. This was complete service. Harry is exceptionally good and a true treasure.

Personal care one would never get in a corporate chain business. They brought meds I needed badly,…read moreafter their delivery hours, and after closing hours, to a hospital where I was an inpatient because hosp pharmacy could not supply them. They will do email with you if that is easier and on the phone they are ALWAYS helpful. No long wait times or long lines. Their nutritional supplements dept is staffed by two professionals with knowledge of alternative medicine, the latest positive data as well as cautionary guidance. I have benefitted from two nonpharmaceutical topical products for critical pain relief, products not sold at other pharmacies and not on the shelf at stores that sell vitamins.

We've had a horrible time with this pharmacy. On a lengthy call with our insurance company, the…read morepharmacist, and doctor, we determined the pharmacy wasn't even attempting to bill our primary insurance and we've been paying thousands of dollars extra out of pocket. Do not recommend this pharmacy.

I have been a loyal and regular CVS customer for over 20 years patronizing both Rye Brook stores…read morespending well over $1000 every year. On August 25th, I purchased purchased a one ounce bottle of Dior Poison at the 182 South Ridge Street location. The perfume is either spoiled or counterfeit and smells rancid. Unfortunately, the box was accidentally thrown out. I brought the product as well as the receipt to the store where it was purchased and the Associate was unwilling to return it without the box. I was told to call the Customer Service help line while I was still in the store. The customer service agent at the 800 number was able to bring the purchase up on her system. However even with that having all of information on her computer screen, she was not able to assist in helping the the store personnel in returning it. This is infuriating that CVS will not accept back a return with the receipt and all of the relevant information at hand. I have continued to patronize CVS out of convenience and gratitude for the great staff at he 253 South Ridge Street store despite the high prices for both prescriptions over the counter medication, everyday and grooming products. I will be moving my prescriptions to another pharmacy which has much better pricing on prescriptions and every day items. There is always a way for a store to make an exception, especially for a customer who has spent thousands in purchases over the years.