Our experience with Lysette at Premium Escrow has been exemplary from start to finish! We could not be happier with her excellent support of us throughout the process of buying our new home. She is positive and professional and our escrow closed super quickly. Lysette and her team are top-notch, they are efficient and pleasant, and our overall escrow experience has never been better. If you are looking for outstanding customer service and a positive and efficient process, look no further, Lysette and her team are the very best in the business! read more

Just had a wonderful escrow experience... I know that sounds weird but it's true! Lysette Freeman helped me through a very complicated and messy property sale. She was calm , kind and very efficient. I don't think this would have closed without her expertise. I highly recommend Premium Escrow in Arcadia. They really know their stuff read more

I have done escrows with half a dozen escrow companies. None match the quality and service of Premium Escrow. Lysette is a true professional and very friendly and she always gets back to you within a reasonable amount of time. Their fees are in line if not lower than other companies and their service is a cut above. I have done business with Premium Escrow for over 20 years and I could not recommend them more. If you are considering Opening an escrow, I implore you to try Premium Escrow. You will not be disappointed. Darrin read more

Premium Escrow - Real Estate Services Near Me - Arcadia, California

A must read! We have bought and sold many residential & commercial properties through the years, and we've dealt with many escrow companies. We have never had such a seamless experience as we have had with Lysette handling our escrow. She handled a complicated quick turnaround escrow with professionalism, calmness, tremendous speed, and accuracy. Our escrow took 4 days despite the challenging and unexpected hurdles. We will for certain use Lysette for future escrows, as well as refer any others looking for a GREAT escrow officer to Lysette. Thank you soooo much Lysette! read more

Premium Escrow was selected by the sellers of the home we put an offer on, not by us. When the inspection showed issues with every major system in the home, we cancelled our offer within our inspection period. Unfortunately, Premium Escrow charged us a $150 fee for this, which seems really unjust and unnecessary. I would not recommend doing business with this company. read more

If you want to work with a disagreeable, slow, and inconvenient escrow company that operates like it's the 1970s, Premium Escrow is for you. Aside from the snooty impatient attitudes of the people who work here, they require you to sign everything as actual hardcopy documents and then they charge you $65 to overnight mail those docs to you...when I KNOW in fact that you can DocuSign these documents. Yes, I'm a first-time home buyer, so I'm new to this, but I was in escrow on a house earlier -- via Glen Oaks Escrow (great company, they were really nice and easy to work with) -- and Glen Oaks was totally OK with online signed documents. My escrow ended up being delayed by almost 2 weeks because my hardcopy signed documents got lost in the mail (which made me very uneasy because they have all my personal information in it). Ultimately I had to convince the seller's realtor to pay for a free overnight shipping label for me to resend the documents...after I had to print all 20 pages out myself. Talk about a pain in the a** that could have been easily avoided. Lysette who was my main escrow contact was also incredibly RUDE and even started an email to me with the word "ugh!" How is that professional?! Anyways, these people are rude jerks who won't make the home buying or selling process any easier. I HIGHLY encourage you to do your business elsewhere. If I had been able to choose a different escrow company, believe me, I would have. read more

This review is for Lysette, who was honestly amazing to work with. This is from my perspective as a buyer. Below are just some of the reasons why Lysette provided me true 5 star service for a recent home purchase: 1) Lysette was always reachable and responsive by email and by phone, responding in near real-time, which is remarkable 2) Lysette was very proactive in looking for flaws and discrepancies in paperwork that were overlooked by others 3) She was then very bold and assertive in going above and beyond to get my close done as early as possible. She reached out to many individuals on the lender and seller side to advocate for me and for an early close, even going so far as to secure an early recording time on the day of close! If you are looking to work with someone for escrow, you cannot go wrong with Lysette. Professional, knowledgable, proactive, a go-getter. Highly recommended! read more

I had the pleasure of working with Lysette and her team at Premium Escrow on my first closing a real estate agent. They made the process very smooth as a buyers agent and was well organized. I look forward to working with them again. read more

Very friendly staff. This was recommended by a friend and now I would recommend it to anyone that needs a good escrow company. Great value! read more

Lysette Freeman is the most RUDE person I have ever spoken to on the phone. COMPLETELY UNPROFESSIONAL!!!! If I could give no stars I would. How do they even employ someone like this with (0) Customer service skills, doesn't let me the buyer speak, and treats me, the buyer,like garbage all because they sent my agent the WRONG information. I've already told my agent DO NOT USE THIS COMPANY TO SELL MY PROPERTY once I've finished buying this current property. I would not want to risk the sale of my house by having Lysette mistreat my buyers when they call and have simple questions like she did me today. AVOID THIS COMPANY AT ALL COSTS!!!!! read more

I have been using Premium Escrow for over 7 years on all my transactions. Lysette and her team are amazing!!! They make my job much easier. I HIGHLY recommend Premium Escrow to make your transactions run smoothly. read more

DO NOT use Premium Escrow, Inc. lysette@premiumescrow.com completely screwed up the escrow payout! Despite somewhere between 7-12 emails with DETAILED instructions of which checks were to be sent to which parties in which amounts, Lysette UNILATERALLY decided to send all proceeds to one party. Essentially, we're left having to collect money that was wrongfully given to a third party and has already been deposited/spent. I cannot stress the unfathomable level of incompetence displayed by Lysette. If she were not basically in charge, I would do everything in my power to have her fired. read more

Lysette at Premium Escrow was great! When we needed a little extra TLC for the escrow to close we didn't even have to ask ... she just did it and came through with flying colors. She is a dream to work with, reliable, and excellent. In my book she is Number 1. No need to go anywhere else! read more

Lysette Freeman and her team were absolutely responsive, reliable, and helpful every step of the way! Recommend highly!

Lysette at Premium Escrow helped with the sale of a rental property belonging to our mother. She was very knowledgeable, thorough and professional. She handled a very volatile situation with courtesy and patience. We are very pleased with the service and highly recommend them. read more

I worked with Lysette eight years ago and was very impressed with how she was on top of everything. Today I'm selling our house and she hasn't changed a bit, still as responsive and reliable as ever. read more

I can't say enough about Lysette Freeman & Christine Sargent at Premium Escrow in Arcaida! They pulled a rabbit out of the hat on Friday. My buyer had lender issues up until the last minute. East Coast lender (table top funder) did not get the docs into escrow til 11am on Friday. From there, my client signed the docs at 1pm....then Lysette and her team of magicians overcame more obstacles with the title company, then drove the docs down to Cerritos and got this file recorded before 4:30pm! If it didn't happen to my own file, I would call myself a liar! If you can call out escrow on your next transaction....you should use Premium Escrow in Arcaida...they are amazing! Linda Hall Dilbeck Real Estate, La Crescenta 818-406-7166 read more

Clearly Lysette caters to sellers... The seller used her when I purchased my house this month. She had one of her idiot lackies call me and request additional funds since there was a "mix up". When I called back to get an explanation she had someone training get on the phone with me. The girl could barely spell her name. When Lysette got on the phone she raised her voice and was insulting. Use these people at your own risk. Unprofessional. Rude. Classless. read more

If I could give this company zero stars, I would. Their base fee is excessive. You would think that with that higher fee, you'd get better service, but you don't. Not only did they keep losing track of paperwork, they almost missed a credit the seller gave me. I discovered it when I went in a few days before closing to make sure everything was in place before leaving on a business trip. I later found out afterward that they were being sued by someone else. read more

Unprofessional, poor customer service, and incompetence! DO NOT USE this company especially Lysette Freeman. My wife and I missed our closing date due to her lack of professionalism. She used scare tactics, threats, and even raised her voice with us in front of her office lobby- Who does this? We walked out on her and used a mobile notary to complete our signing. THIS IS THE WORSE ESCROW EXPERIENCE OF MY LIFE!!! Shame on Premium Escrow! read more

Terrible service, no following up at all. Fee are high. lysette@premiumescrow.com completely screwed up. Will not use them forever!

Would not use this company for any reason ever again.. Our closing date was 3 weeks late. Lysette blamed us. Then we asked for a recording that is usually done in 15 minutes. It was just finished 2 months after closing.!!! read more

I have used Lysette at Premium Escrow many, many times but this past year takes the cake! She saved several deals with difficult circumstances. I cannot recommend her enough!! She is the most knowledgeable and hard working Escrow Officer I have ever worked with. read more

Had tons of escrows over the many years as a Realtor. Premium is a good one. Lizette is really a "sharp cookie" I had one mistake once in payout to clients. It was corrected immediately with a check..no delay to retrieve from other party. Maybe they had to eat it...who knows...but other escrows made me wait to get $$ back from other party before they disbursed to me. read more

LYSETTE FREEMAN was our hero during this deal! When our buyers arrived to Premium Escrow to sign their loan docs they were quite startled at the amounts and numbers being so different from what they had expected up to that point. Lynette took the extra time to go line by line and not only explain what everything meant but in doing so, discovering the discrepancies leading to such a difference in the monetary amounts! She was the epitome of going above and beyond as well as being a calming and professional force during a nerve wracking moment! The listing agent in the deal smiled knowingly when I shared this with him, saying " I have always had that experience with this company for years!". Best wishes, Lysette! You're an angel!- C Pinky Luat Young, Keller Williams read more

We just bought our first house! Dealing with the lender was a stressful process and we were coming down to the last days of escrow. We needed to have the loan documents prepared by a certain day and lender sent the forms at the 11th (really the 12th) hour after Premium Escrow office was closed. We had been in communication with Lysette all day and she really saved us. She stayed late to make sure the loan documents were ready for a mobile notary the following day. We were able to sign the documents just in the nick of time over the weekend. This saved my husband and I from having to take time away from work and extending escrow. Lysette was very helpful and professional. We are very happy with the results! read more

Lysette Freeman is one of the most knowledgable escrow officers in the area. I have used her for years and the service is impeccable and can count on them for last minute closing issues, which always seem to happen. If you have a complicated transaction it will get done. The staff has always been helpful and efficient. read more

Premium Escrow provided our firm with thorough, prompt, accurate, courteous, and professional service during our sale of a large commercial property. Both Lysette Freeman and Christine Sargent did an outstanding job helping us close our transaction under a tight deadline. We commend them on a job well done and will definitely turn to Premium Escrow if we have a similar transaction in the future. read more

Did not complete work in a timely fashion, our closing is delayed as a result of Premium Escrow.

Lysette and her team at Premium Escrow were excellent! I am a Realtor and have been in the business quite a while and have experienced many different escrow companies and escrow officers. I was a little tentative when I read the reviews that had been posted, but after working with her, I have not one complaint! Everyone was courteous, efficient, honest, and always turning things out on time. Thank you, again, Lysette, and all that work with her at Premium Escrow for making our transaction seamless! read more

Premium Escrow goes beyond the call of duty every time I use them. Lysette Freeman has never let me down. In fact, she has exceeded my expectations on every escrow! The staff and Lysette are a pleasure to do business with! read more

I just bought my first house, and Lysette played an integral role in getting everything firmed up and solved, especially at the very end. I had a nightmare of a time with my lender (Movement Mortgage, LLC), but Lysette worked really hard to make sure that the lender got their act together so that we could finally close escrow. She was very diligent and paid very close attention to details that the lender really should have had their eye on, and that really saved me from having to pay interest that I didn't owe and ensured that the lender wasn't able to screw me as much as they otherwise would have. Lysette and her staff were very professional, diligent and conscientious, from start to finish. My family has done a lot of business with her and I will continue to do so. Highly recommend!!! read more

We've bought and sold several houses. Lysette made this escrow experience memorable for being easy and fun. The transactions and signing went smoothly and I shared a few laughs with Lysette. Highly recommended. read more