I came in to this place to have the hem and slit taken in a new silk dress for a company party. While there I put the dress on and the seamstress when ahead and did the measuring of the hem and slit etc. I then asked the woman who took my phone number, how much was it going to cost for everything, including steaming. She said $120, a little pricey but I'm not familiar with pricing and I need my dress so I was ok with that. I also needed this dress steamed, which I assumed it was part of the price. Bad on me for assuming. I came to pick up my dress and the woman told me the total was $150ish, I said I thought it was $120. She said this was a very hard dress to work on. Then she followed by saying, the slit was not done because it was not possible, so instead they place snap buttons to "reduce" the slit. When I tried the dress at home and close the buttons the dress now creates an uneven crease and you still see my high thigh through the crease. What's frustrating is that I feel a little deceived on the price and the fact they still charged full price for not doing what I asked them when it came to the slit. The stitching on the snap buttons is terrible. I I think this type of customer service behavior unethical, specially not calling the customer before doing something different than what I asked. In this case, if snap buttons were the solution, I would have said no. This is very frustrating and disappointing. Now I have to spend more money and go to a different seamstress who has to fix my dress. I definitely will not recommend. read more

See all

I would leave negative stars if I could...one is too much for this dishonest establishment. I have been getting clothing dry cleaned for over two decades, both personally and professionally as a wardrobe stylist. In all of my years I have never been charged as exorbitantly as I was with Premiere Cleaners, for mediocre results. Furthermore, the way it was done was 100% unethical. Firstly, my bill totalled $73.19 to iron a duster and dress, and to dry clean one dress. Both the duster and dress were returned partially wrinkled. The cost of both was $51.20, while the dress cost $21.99 to dry clean. When I settled the bill, the cashier deceptively confirmed a price of $21.99 for all three pieces, which is also the total that showed up on the card reader. Shortly after, I realized I was charged $73.19 after checking my transactions online. I immediately phoned the cleaners, they were unwilling to rectify the matter, which led me to report this fraudulent matter to my bank. I have done business with many upscale cleaners, primarily in the Beverly Hills area. I am not sure who is willing to pay such outrageous charges, however, it certainly is not me. I would not step foot into this dry cleaners again. Their business practices are unethical and criminal, which is unfortunate, as I would have spent many times over what they deceptively gained. Moreover, they intentionally do not add prices to the receipt, so they are able to scam their customers. Consider this a cautionary tale...beware of these scam artists. As for me, I will be shipping my clothing to Sharon's Cleaners in Torrance where I have done business for over a decade. The work is flawless...my clothing is always returned looking brand new. read more

See all

I dropped of my suit with pants and shirt to be dry cleaned. It was all together on a nice wooden hanger. They returned my items with cheap hangers. When I asked where my nice hanger was they said they threw it out. No discount or replacement hanger offered. If you're going to throw away people's items you should advise they need to take it home. Horrible service and no compensation for the item they threw away. read more

Now that post Covid return to office and in person meetings have returned I had to switch up my work wardrobe from yoga pants and workout wear to semi formal attire for my meetings with the big hitter studio executives. I seriously haven't worn a sport coat in over 3 years and, when I finally did, I freaking spilled salad dressing on it during a business lunch! Ouch! So I looked on my Yelp app for a Dry Cleaners near me and found Premier Cleaners. In all my time of shopping at Stater Bros and Petco I never even noticed that they were here! It's a cute little family run business that has a handy "green zone" for temporary parking in front, two pos stations, and an alteration counter. The ladies here are super friendly and I love that they have touch free transactions. My blazer came out looking brand new and the prices they charge here are super reasonable. Premier will now be my go-to spot for fast, friendly, efficient, and affordable cleaning! What's my tip? Well, traffic along Gateway Rd can get rather busy and finding a parking space in the front of the parking lot, by Rubios, gets congested, especially during lunchtime and on weekends. You're better off entering the shopping center from the back driveway, parking in the rear lot, located along Bressi Ranch Way! read more

Their staff have an awful judgemental attitude towards customers... run! All I did was go back with items that were white and had become grey and light pink! I asked for them to fix their work. I was met by three agressive employees. Never again!!! read more

I brought a simple polyester dress from Amazon in to have hemmed for my 7 year old daughter in December and was charged $18 (red and green dress photo attached). I came back in January with two more of the exact same dresses (same material, same hemming request) just in different colors (photo attached of blue one and black/white stripe one) and was told it was $30 per dress for a total for $60!!! I said how can you charge almost double the price for the exact same transaction a few weeks later. The lady was nice enough to call the manager and let her know how upset I was. She said she would give me the "discounted" price of $18 per dress this time but next time is will be $30 per dress. I said no problem, I won't be coming back here again. They have officially lost my business and I have lived in Bressi for 12 years. I am so disappointed in this business. read more

See all

Terrible. I've had my dress hemmed there before. Affordable. $25. Nicely done. I came back with the exact same dress in a different color. Satin dress. And now I'm being charged $85 to hem. These folks did not realize I speak the language. When it was time to talk about pricing, they tried to haggle me. I was shocked to hear the price, so I respectfully declined. The person TOSSED me my dress and then called me cheap. I walked away because there was no need to argue. I think it's better for them to read about my experience here. So they can be mortified when they realize I understood their conversation. Just letting everyone know, they will do a switch and bate for alterations. $85 for a thin satin dress is insane. read more

ok cleaner, they've never lost anything and pretty much on time with things. So why the low rating? The manager! She was meh towards me but was busy scolding another worker in the hearing of customers. I felt bad for the other lady. Very unprofessional behavior on her part. read more

Excellent dry cleaners with exceptional service! I have been bringing my clothes to them for 4 years and have never had a problem. The staff is friendly and helpful, the turn around for my clothes is always fast. Great place to trust your clothes too! read more

What an entitled judgmental establishment. I'll take my business elsewhere. If you want to be judged and criticized by your dry cleaner then come to this dirtbag establishment. How dare you talk to my girlfriend the way you did, I will pick up my items and say good buy. The price has always been a little steep but when you disrespected me, I will have to sever our business relationship. You should be ashamed of your classless selves. You put on masks to handle items that are usually bleached on weekly basis. How insulting can you be? Where do you get off? Debating with customers over what type of dirt oil or stain are on their clothes. read more

If I could give them negative stars I would. We were having a chronic problem of them cracking buttons on my husband's work shirts. First they told us it was because the buttons were "fancy" thick ones and we needed to dry clean those shirts. Made no difference. Then they put "a note" in their system about our button problem and that made no difference either. Finally it reached the point with one shirt where they'd used up all the spare buttons and the replacement buttons were cheap looking and didn't match even a little. I asked them to replace all the buttons with a matching set. They agreed and then when they said it was ready for pick up I discovered they just straight up didn't do it! While we were waiting on that shirt, my husband brought home another shirt - that had new cracked buttons!! Given the issues we'd been having, you'd think they would have checked the shirt before sending it home with us. So that was the last straw. I told them we would not be back when I picked up the last shirt. Then, when I went thru all my husband's shirts so I could replace buttons myself, I was shocked to find that at least half his shirts had cracked buttons!! I superglued the ones I could and replaced the ones that had pieces missing. If I'd known how bad it was we would have stopped going to them a long time ago. So much time and money wasted. read more

Premiere Cleaners - Laundry Services Near Me - Carlsbad, California

This Tuesday (9/28) I received a text message that Premiere Cleaners that has a special for comforters, bedspreads and blankets to get a 30% off star... I took my bedspread there the next day. The front desk checked my phone number. After all this checking, I showed her the text I received from the store. She then told me that the special does not start until this Friday. My text message does not show the starting date. Rather than just take my bedspread, she just told me to come back Friday (10/1). Really nice customer service. read more

I used to dread going to the dry cleaners. The dry cleaners was a place that made my expensive clothes even more expensive. But since Premiere Cleaners moved in to my local area, I don't dread going to the cleaners anymore. I do get a discount through work so that makes the prices more competitive; however, I've noted that Premiere is still giving a 20% grand opening discount to anyone. Here is a short comparison of how I feel Premiere stacks up to other cleaners I've tried in Carlsbad: Premiere Cleaners in Bressi Ranch: 1. Good communication with staff 2. Clothes come back clean 3. When I left my clothes too long I've received a friendly, well-spoken voicemail that conveys they sincerely wanted to remind me I had clothes there (ohh yeah, that is where my favorite dress is) 4. Attention to detail (I took a dress that had a pulled seam and the cleaners called to ask me if I wanted them to fix it. I sew and was going to do it myself, buy heck, the dress was already there so I said yes.) 5. convenient location (for me at least) I'm at Stater Bros. or TJs three times a week anyway Other Cleaners: 1. staff isn't fluent in English so it can be hard to communicate 2. clothes come back looking and smelling fresh but still have stains 3. when I left my clothes too long, either they didn't call me, or I received a call telling me that if I didn't get my stuff they were going to give it away Even though I sew, I've gotten lazy so I've been taking my alterations to Premiere. I've been happy with the job they've done on taking up my pants and overpriced Anthropology tee shirts. In fact, I'm headed out the door now with more clothes that need alteratons. read more

I've been coming here for over 5 years and have to recommend them. Especially for the tailoring service, which has competitive prices and do excellent work. Dry cleaning is always on time and done well. Never lost one thing- hope Im not jinxing myself- ha! Great location and respectful and courteous staff. Thank you Premiere! We appreciate you! read more

Beware of this store! I took in two items that each had patches of leather but were not full leather pieces. They said they had to send them out and it would take longer and I agreed. They did NOT mention price until I went to pick them up and I was told they were $60 EACH! What? I'd had one of the tops cleaned before in another state for $15 dollars! I argued because if they had told me their price in advance I would have taken them elsewhere. I ended up paying $87 to retrieve my clothes. I will never use these crooks again! Fair warning to all the rest of you! read more

Trustworthy and awesome alterations! I've been coming here for about a year now, after changing around between different cleaners. I like this dry cleaner because I always feel welcome when I walk in, my clothes are immaculately cleaned, and my alterations have exceeded my expectations. They really care about their customers and service. read more

I've been coming here for 5+ years for shirt laundry, dry cleaning, and alterations. I've always had excellent service. They are timely, the cleaning seems good, and alterations are always great. Service is personal and cheery. read more

Love this place! Quick turnaround, they offer mending (and a changing room) and my clothing always looks great.

Worst dry cleaner ever! They're ridiculously overpriced and do a poor job. They can't get basic stains out and will still charge you full-price. There are better dry cleaners don't waste your money here. read more

For as long as I live in Carlsbad, I am ill most likely always come here to get my dry cleaning done. The people who work here are incredibly nice people. The prices are certainly very reasonable and they are fast. Drop off Monday afternoon and pick up anytime Wednesday. This location is very convenient since it's next to a couple of grocery stores and several other shops and eateries. read more

I started using Premier Cleaners a month ago and so far have been pleased with the service my husband and I received. We unfortunately dry clean a lot of clothing so we have weekly drop off and pick ups. They are a non-toxic dry cleaner which is a huge plus. The system they use here is probably one of the better that we've seen at cleaners which makes me feel confident in their services. Everything here is very clean and very well organized. I haven't had an issue here so far and I really hope it stays that way. read more

Lost my shirts and overcharged me. Tried to convince me the size XL shirt that I had never seen before was my shirt.

We have been going to these cleaners for years and they have always been wonderful in all aspects. Today I had a last minute dress alteration and the very nice alterations lady took me in and hemmed my dress within an hour. It looks amazing! Thank you!!! read more

Prices are not posted-- I asked and got a photocopied sheet. $4.95 for pants, $11.55 for a suit. Right next door to Unleashed by Petco in the Trader Joes parking lot off El Fuerte. Everything done on site. People were nice. read more

I've used Premier Cleaners a few times and they've always been great. But a week ago I was doing some laundry and somehow let a Carmex go through the washer and dryer with a load of expensive work pants. When the came out of the dryer they had oil spots on every article of clothing and I thought they were ruined. I took them to Premier Cleaners and when I picked them up they had somehow gotten all of the carmex off and were nicely pressed. I'm guessing they saved me between $700 to $1000. I'd definitely recommend them to anybody. read more

If you have a favorite garment with a stain that you think is impossible to remove, don't despair! Just bring it to Premiere Cleaners and have their skilled dry cleaners work on it. I have brought two garments that I was sure were fatally stained (one with grease, the other with red wine), and both were restored to their original immaculate condition by the amazing people at Premiere. read more

I would give zero stars if I could. Two reasons: 1) I was charged $28 for a simple replacement of a zipper on the side of a dress; and 2) I was not given the 30% discount advertised (hello false advertising). The works seems fine, but the feeling of being totally ripped off will preclude me from ever returning. Too bad for them, too, because this was a test -- I have multiple items that I need tailored and was hoping to find a permanent tailor. I will take my business elsewhere. read more

I got an estimate to have an alteration done and when I went to pick it up, it was 4 times the amount given. I explained this to the manager and she was not helpful at all. It was extremely frustrating the whole situation made no sense! Customer service was HORRIBLE! read more

I am going to give 5 stars for the service they give is very good from the customer organization cleaning my clothes and ironing quality; if they need more time just let me know and what about the alterations are of excellent quality. only I have something more to add good quality costs and the price they are worth !!! read more

I'm used to bringing in clothes with other dry cleaners and most of time paying, yet the stain remained I brought some dress shirts here that had old stains. I'm talking old. To my shock and amazement, they were able to get them out. They saved me fro having to buy new dress shirts. I've finally found a dry cleaner that actually cleans the clothes. Yay! read more

Great non-toxic dry cleaners. I've sent suits, dresses, coats and sweaters and they've always come back clean and fresh. I've even sent coats over for minor repairs and I have been very pleased with the results. read more

I hate to spread negative energy but I need to warn my neighbors about this cleaners. I tried them last week for the 1st time (saw 30% off coupon in the window off 1st order) with a sweater as a trial. Hardly dirty, no lint, nice sweater. When I got home and took it out of the plastic, it was covered in someone else's hair and littered with white lint. It was disgusting. Looked like someone used it to dust with. Can't tell how you disappointed I was with their low cleaning standard. They obviously didn't quality check it before wrapping it up. It came out worse than when I dropped it off so I will not even go back to have them re-clean it. I have zero confidence in their cleaning standard. Beware. read more

These people are great. The service is fast if you need it. The tailoring and mending is high quality. Everyone is happy and pleasant when we go. And they have enviro-friendly options. read more

Very satisfied with the alterations and dry cleaning they did on some drapes I took in. I had never been here before and decided to take them here due to finding a coupon for 30% off cleaning. They did an excellent job, and the turn around time was very quick. Friendly staff. I would definitely go back. read more

These get it done "QUICK" and right. Been coming here for years. Always met with a smile. Quick service to drop and pick up. Never any long lines. They are great with stains and taking care of my fine garments. I generally drop off items each week and it's a quick turn-around and always done before the estimated due date. Fair and reasonable pricing for quality service. Thanks Premiere! read more

The lady at the counter gave me the impression that she didn't care for my business. She was a snob. Also, they don't really give a 20% discount on the prices that they quote. When you ask her, she claims that the price is already discounted. I don't think so. They are just making it sound like we are having a discount but it's just a sales tactic, just to make you think that you are getting something. I won't be fooled woman! I took my clothes to a better place, cheaper and HONEST!! read more

Don't expect ANY customer service or response from management if a problem or an issue arises with your laundry, especially if Premier Cleaners is responsible for the damage or tears. They will put a tag on your garment and claim that your clothes were already damaged, regardless if they were new and only worn twice. I was looking for a new dry cleaner after my previous dry cleaner of many years went out of business. I liked the idea that Premier cleaners was organic, so i gave them a try. First order came back with a button broken on my silk blouse. ok..they charged me $3 to replace the button. Next order came back with a torn seam down one pant leg and another pulled seam on another silk blouse. Coincidence or CARELESSNESS? They wanted to CHARGE ME AGAIN to repair what they damaged. Didn't seem like they really cared about keeping me as a customer. It's just common management sense to make the minor repairs at no charge and retain a happy customer, especially since it was the second time it happened. NOT HERE! They simply damage your clothes, blame you and charge you to fix what they caused. Doesn't sound like a good business model to me. I'll give them a two star for at least being organic, but a Zero for customer service and common sense. I'll be looking for another dry cleaner soon. Anybody know of one? read more

I took my daughter's school uniform skirt here to have them let the hem down and within 2-3 months it all unraveled (she alternates different skirts so only wears it once a week at the most). When I took it back to have them redo it I was told they only guarantee their work for 14 days. So I asked what if this happens again and the lady responded, "I have nothing else to say." POOR WORK AND EVEN WORSE CUSTOMER SERVICE! I do not recommend them at all. read more

I found this cleaners thru Yelp and because of the reviews decided to try it. I have been very happy with the service. I mainly take in my dress shirts. They come back looking great. read more

LOST MY LAUNDRY/GOT SOMEONE ELSE's!!! I am not the type of person to write a review but this cleaner has violated even the most basic trust one has with a cleaner - they have your clothes and you trust them to return them. If this were my college roomate,I would turf them out!! I work very hard and have so little time to do things like shop and replace clothes the clearner lost/misplaced. When i called they just said I would need to wait for the manager to return in three days and sorry, no one else has called to say they have someone else's laundry. I literally have someone else's pants in my possession and they didn't even ask for them back. No interest in resolving. I will not use these cleaners again and hope you'll avoid them too. In addition, they launder items that i ask to be dry cleaned and vise versa, with no apology or explanation. They don't starch when you ask for it. I just kept thinking perhaps it was my mistake but there's no mistaking it this time - it's the service provider. Don't risk it. read more