Meh, perfectly explains my experience here.
Made an appointment about a week out for window tint, was told bring it in by 8am and it will be done in 3 hours. We arrived a little early and asked to be the first car in if possible as there was a need for the car later in the day. 11am comes and goes, plans for later in the day have to be cancelled. Around 3 pm we make the call to check on the car and are informed it was done earlier. Hmmm, no call to notify us it was complete even after asking if it could be the first in, they said that the other guy left to Carson which was why we didn't get a call. So only one guy knows how to use the phone? That's quite odd. They informed us it was done at 1pm. Still no bueno as that was 2 hours after the promised time. Garrett says we were expected to just show up 3 hours later and that's why he didn't call, but that would have left us sitting there for 2 more hours while they completed the job.
As for the quality of their work, I'd say 7/10. The tint had some edges that weren't pressed down properly along with some air bubbles/dirt under the tint on 3 of the 5 windows. I was really hoping this shop did 10/10 work as I have 2 other cars that need tint and paint film, bummed it turned out like a budget shop at "premier' pricing. Make sure to check for stray razor blades so your kids and/or pets don't get cut, I found one they left in my car along with a pile of scrap tint they should have picked up! There are other more reputable shops in town that do better work for the same price. Plus they will treat you better, as the owner here had an awful attitude during our interactions.
EDIT* After exchanging a few messages with Garrett, the owner of Premier, I should add to this review.
He did refund the money paid for the poor tinting job that he did on my vehicle. This was also after doing a poor job at removing it, of which, I'm reminded every day. After he removed the tint from my rear window, the defroster no longer functions as it appears he ruined the metal lines with the razor blade instead of steaming the tint off as it should have been. It worked prior to the installation/removal of the tint. There is still glue residue on several windows as well. Garrett has yet to own up to the rear defroster fail nor has he made any effort to correct the glue or destruction of the defroster lines.
As for the other car he mentioned, which I was supposed to have him put PPF on, I'm still trying to figure out what happened there. He claims my referral told him not to work on my car, oddly I spoke to said individual and this in not the case. To start, I made an appointment over 3 weeks ahead of time to drop off my car for installation of Paint Protection Film (PPF), i.e. clear bra. He had no hesitation in setting up my appointment and even agreed during this conversation to stay 1/2 hour after his scheduled closing time so I could get home from work to pick up the car and drop it off at his shop. The car was not registered so that involved getting the car loaded onto a trailed the evening before and then unloading it at his shop. Upon unloading I went to the shop door to find it locked with lights out and no one there. So I called the number on the door, Garrett answers and says he already left and won't return for the evening. He offers for me to leave it in the lot and to shove the key under the shop's garage door. Not a great way to treat someone that's made every effort to be professional and courteous to him (this occurred prior to the previous removal of the tint mentioned above, so I can't figure out why I was treated so poorly). So I had to load the car back onto the trailer and go home. I then tried contacting him the next morning as that was when the work was scheduled to be completed, he replied that he would call me when he got to the shop and I've not received any call from him since.
Overall I really wish I would have had a great experience here as many others have but after giving him several chances and getting burned each time I have decided it's best that someone else in town receives my business. read more