I so very disappointed in this company. I purchased my home in New Braunfels near Gruene. I decided if I could not get approval for a pool I would move. I spent a year, getting estimates, talking to companies etc. I chose Premier, partly because they built my sisters pool several years ago, and seemed to have a good professional work ethic. I thought I would get the backing of the national company. The company/ store/ franchise in SA had just been purchased not long before I talked with the Werlings. It took a while to get approval from the city, then excavation began. Unfortunately, the dirt etc. Was laid into the street. Because I'm in a gated neighborhood, we must pay for our own street. Well the street asphalt was scratched and dented, and cut and worn down to very little, etc, as the spoils should have been placed directly in a trailer (to be hauled off). The equipment used to move spoils off of street into a trailer- damaged the street. I complained after it was picked up and Robs wife Venessa was working very hard to pressure wash the street. She did as good of a job as any one could at the time, but the dents, deep scratches and marks etc are still there. Then the form was built, (it is 1 1/2 foot above the ground) like a hot tub. It actually is a hot tub, spool, or a cocktail pool. Well the concrete for the base of pool was completed, then tile laid. Coping should have been next, I was told it was in stock, but it still is not here or installed. Rob wanted to pour the concrete around the pool before the coping was installed. Well a few days after concrete was poured, the rains came and all the rain came to my front door (actually it's on the side- like a courtyard, but main entry way to house) and water up to my threshold of my door. I would bet it went above weep holes, and water could have gotten in walls. There was no drain on my side of the pool, there is a French drain under the neighbors, next to their foundation. But on my side, all the water collected at my front door. I also had a pile of wood, concrete, pipe etc in my front yard and continued to ask Rob to please remove, or my neighbors were going to and charge him. I was out of town and texted me it had been removed, but only part of it was. There is still quite a bit of concrete pieces piled there. I expected my front yard and my side walk and driveway to need work after this pool was built, as we have very strict restrictions regarding color/ stain of sidewalks and driveways. Well several of the neighbors side walks are discolored as well, from the way they hauled items in, scratched them up etc. After calling many times and my calls and texts being ignored, Rob called and said his phone had gotten wet so it didn't work for 3-4 days. In the meantime, there is still this flooding issue. More than 2 weeks, after concrete pour, he sent a contractor out to grind down concrete, and they may have worked a total of 7 hours in the last 4 1/2 weeks, not coming close to completion. I believe Rob is trying to fix with bandaid. Several times I was told someone was coming to fix, but no show. I still have no coping, yet I have paid for all tile including coping and instillation of it. I have paid for concrete pour, I have paid for cool-deck/ to be sprayed on concrete all over poured concrete as well as in my side and back yard concrete areas. There is concrete on my gate, on my hoses, wires sticking out of concrete and little is fixed. At one point I was told they would be plastering directly after Easter, but instead, I have paid for much work that has either not been completed or been very inferior work. The grade of concrete has to be corrected before cool deck can be poured, but the grading of the concrete to change the flow of water was just started and may take several months. I am so upset and irritated. Robs wife Venessa is very nice and appears to be understanding, but I just wanted a pool and that means... junk in yard hauled off, coping sealed and put on, concrete corrected,cool deck sprayed, top sprayed, plaster or coating put in pool, equipment installed and hooked up properly and yard and gate and concrete off places it should be. The forms have not all been removed, after 4 weeks- really? I can see this taking until end of summer, if it ever really does get finished. I do not understand, why I am being taken advantage of, because I have paid, they quit working here? Really? I am not pleased with being ignored. I have contacted national number / web page for Premier Pool complaints, I have heard nothing in response. I am spending an enormous amount on this pool, and I feel I am being treated very unfairly, since I've paid for more than I have received, plus I've been ignored. Ironically, I'm not even a complainer, this is insane! read more

See all

Great pool company! I called and they took my service right away! Fixed what was wrong with our pool that was damaged by a previous pool service! Very happy with this pool company. read more

This company is not professional at all. We've contracted them on Dec 2016 and they just came and made a mess. They have no competent employees. They promise they will have it done and they don't keep their promises. Please don;t use this company and go through the nightmare we are going. Terrible service and unprofessional. read more

They tried but honestly are in over their heads. The new owners have lost control again and kept on putting us off despite the utmost patience from us. They aren't any different than the previous owners, really. I was taken in by false promises and them doing just enough to shut us up. In the end, their responsiveness ended the day I updated my review to a positive one. We waited 6 months only to be told today that we were "impatient" and "difficult" to deal with . This was uttered AFTER my pool pump shut down and broke due to their mis-installation of a part they agreed to fix. Today we told them it was easier to just pay for the repairs ourselves rather than believe their BS. If you want a poll, AVOID THESE PEOPLE AT ALL COSTS. You WILL be glad in the end. read more

i was in the market for a pebble bottom remodel. i looked at several larger pool companies and decided to go with Vanessa and Robert with premier pools and I am so glad I did. The customer service I have received working with them is hands down far superior compared to the other companies I was dealing with and the other company built my pool 20 years ago and still treated me like I was a number. Vanessa and Robert have been dealing with this crazy weather and still got my pool looking absolutely perfect. I have had so many things go wrong that they were not at fault and they still went above and beyond what any other dealer would have done. Let me clarify what I mean by wrong so you understand. Everything is going perfectly except first 3 weeks of rain that they we able to work around without a hitch. Than my pool pump went out and they helped me get that going. Than while I was filling my pool my well pump blew out and they found water for me to keep the project going but that's not all. I finally think everything is good and the electric goes out to my filter and another motor goes out. I called Vanessa on a Sunday and she gets me a new system overnight and gets a plumber and electrician out to my place, mind you i only contracted them to re-plaster my pool and make me a waterfall on my spa. Vanessa comes out to my home and cleans all the rock on my pool without me asking. I don't know what to say about these two except if you are looking to build or remodel you only need to go to one place. Call Vanessa or Robert and forget about all the other garbage you will be going thru. They are your one stop shop. read more