Great plumber. Polite. Fast. Did a great job with our with our plumbing problem. Highly…read morerecommend!!!! I will continue to go here and tell all of my friends

Starting with the young lady that scheduled the appointment and Darrik the performed the service,…read moreboth were extreme;y professional and friendly! Darrik did an outstanding job of explaining what he was doing and what possible next steps would be. Pricing was very fair and service provided very good. I would highly recommend this company!

I had sewer line work completed on April 28, 2026, at a cost of approximately $18,000. At the time,…read moreI was told the sidewalk restoration would be completed by the following Monday. Shortly thereafter, the project manager contacted me and asked for an additional two weeks to complete the work. As of today, more than a month later, the restoration work remains unfinished and I still do not have a scheduled completion date. My yard is torn up, the sidewalk has not been replaced, and I have been unable to get clear answers despite calling regularly for updates. The most frustrating part has been the lack of communication. Promised timelines have repeatedly come and gone, and my attempts to obtain status updates have largely been ignored or brushed aside. At this point, I am genuinely concerned that the restoration portion of the project is being abandoned. I understand that scheduling delays can happen, but customers deserve honest communication and follow-through. After spending $18,000 on this project, I expected a much higher level of service and accountability. Based on my experience, I cannot recommend this company.

I've had someone come to my home now 3 times to install a toilet, each time within 24 hours it's…read morebecome unhinged again. The first visit was to fix an old toilet, they purchased a new one (fine), $1000 later and over a month out from that first visit I'm now stuck with a toilet that simply won't stay rooted down and am going to have to call another company to fix it because they keep sending the same technician to my home. Really not satisfied. Also my last appointment, the tech didn't show up for 2 hours- once I called, they said he was home sick, and they were just not planning to let me know? This is really HORRIBLE customer service and horrible home servicing. I am out $1000 with a barely functioning bathroom.

Needed a small drain snaked and it was done quickly and affordable. Would highly recommend.read more

My vote is split between plumbing and the sidewalk cement work. Plumbing gets a 5, cement work 3…read more For the plumbing service I dealt with Ed P. and the work was done by Leo and Joe, who did the complete job in a day. They dug from back downspot to street, laid new piping, added stone by street and backfilled the dirt. Excellent. The cement side was a different issue. I dealt with Ed R. The cement work is subed. When the crew came to dig up the sidewalk I saw on ring camera that they did not remove one of the contracted pads (they were supposed to do 4 pads but only did 3). I contacted Ed R. while they were still at my house. Later that day the three pads were cemented in. That part of sidewalk was well done (even if not all pads were done). A month later a new crew came to dig up the fourth pad, they did mine and the neighbors. Horrible job. They stomped all over my new grass, The new pad near my other ones was too high so they leveled it down the last three inches but you can notice that it's not level, the pads by the grass are sloped down (maybe they didn't pour enough cement), not very smooth surface, and when they cleaned up they did it by my decorative curb (leaving stains on it). Communicaton with Ed R. was lacking.

Our furnace was dying a slow death, and I was starting to panic. It was still very much winter,…read morewith temps in the 20s, and I was reliving the torture of being without heat for 2 straight days during the December '22 blizzard. All the 5 star reviews led me to Armor. Our saviors! Response time was promised within 2 hours, and they showed up even sooner. We were offered the option of replacing the offending part or installing a whole new furnace. I didn't see the point of putting a brand new part into a 20+ year old unit, then waiting for the next failure. So, new furnace it is. A few hours later, our house was warm and toasty again! Same day service from a thoroughly polite and professional crew? Yes, please! I can't praise this company highly enough. Our AC is getting older too, and I wouldn't dream of calling anyone other than Armor when the time comes.

We were having trouble with our heating system turning on. We called Armor Heating and they gave us…read morean estimate on how soon they thought they could service our home - they got over to our place and diagnosed the issue and were well on their way to fixing it pretty quickly. They had to replace a few parts and part of doing so meant they had to go around to every baseboard and let air out. It was a big job that took a couple hours but they were friendly and respected our home by taking off shoes, etc. we felt the price was spot on. We'd definitely call these guys again.

Our tankless water heater was dying, so I reached out to multiple vendors for quotes. Upon…read morecollecting about 5 quotes, Dave had the best price. Moreover, he was the friendliest, sounded to be the most honest, and answered all my questions. Even though I thought I had more time, my tankless water heated died. Dave changed his schedule around to accommodate me and install our tankless water heater. We will be using him for all our heating needs in the future too. I would highly recommend using Lore Heating and Cooling for all your heating and cooling needs.

Lore heating was fantastic! Helped us get a new furnace installed at a great price. Very quick and…read moreprofessional. Sent us pictures of work needing repairs. Also, maintained our two hot water tanks and other furnace. Highly recommend.

Update: After seeing my review, Alexis (Customer Service Manager) called me the following day to…read moreapologize and get more info about my experience. She agreed that this repair should have been done that same day, at no cost. She took full responsibility for the lack of action with this issue, and issued a full reimbursement for what I paid to have another company service my furnace. She was very polite and made sure I was completely satisfied with the resolution. True to her word, a received a check less than a week later covering the full cost of repair. I'd give Alexis a 5* rating for her response, but because this never should have happened in the first place I will leave it at 3*s.

I purchased both a furnace and a whole house generator from this company which work fine, but their…read moreservice is terrible. I booked an appointment one year ago for annual service. I received a text last night (10/4) confirming the appointment and was told this morning that they apparently phoned me to ask me if I would reschedule. I never received such a call and reminded the service rep that I received a confirmation text....so how is it possible that there was ever a call...? Why did I receive a confirmation text for an appointment they cancelled?! Now I have to wait another month for service. I took to day off and lost a days pay. I'm told a Manager will reach out to me. I doubt it will happen. Don C

I always get great service from Sullivan Heating. They installed a new furnace and air conditioner…read morefor us five years ago and it's been a real pleasure working with them ever since. We had a couple small problems with the furnace over five years which is to be expected with our harsh climate. All I have to do is let them know and they fix it fast. I truly enjoy everyone from the office people to the technicians and I am so glad I went with Sullivan. Fast friendly service and they're there when I need them. I highly recommend them for your heating and air conditioning work.

I have been using Sullivan for many years and have always been treated like my business mattered…read more The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid.

Called on a Saturday evening and it was just before Christmas. That was not a problem, Tim came…read moreright out that evening and evaluated the problem. We needed a new furnace and it was here and installed first thing Monday morning which happened to be Christmas Eve. Quick and efficient I would recommend to anyone.

Tim was great to work with and chat with during our quote with him and when he was out with his…read moreguys to get our furnace installed. We went from a quote to a new furnace and ac unit in 4 days. I would recommend them to anyone that needs a Hvac contractor in Buffalo, NY

Alex and Tmark did an amazing job. I called when my AC stopped working, and they were able to…read moreschedule me for the very next day. They actually arrived earlier than expected, and within 45 minutes Alex had everything up and running again. I noticed a lot of reviews mentioned pricing concerns, but I was honestly impressed that the total cost, including labor and parts, was only $275. Fast, professional, and reasonably priced service. I would definitely recommend them to anyone needing AC repair.

Great overall visit. The staff made everything easy, the place felt comfortable, and things went…read morebetter than expected. I left satisfied and would gladly come back.