We trusted Pennzoil Oil Stop with our truck, and it turned into a nightmare. They installed non-OEM…read moreparts in our transmission, claiming they "stand by their work." Unfortunately, the filter they put in slipped and fell onto the oil pan, causing our transmission to completely fail. We were left with a $7,000 repair bill to replace the transmission. When we brought this to their attention--referencing the Magnuson-Moss Warranty Act they even advertise on their website--they took zero responsibility. Instead of standing behind their service, they left us with the damage and the cost. We always try to support local shops, but when a business does you dirty like this, it's just wrong. We stood behind them as a customer, but in the end, we got the short end of the stick. If you value your vehicle and your money, think twice before trusting this shop.

very nice quick and painless.very nice clean bath room. cookies are a nice touch. not much eles to…read moresay. thanks

Very helpful and great service, even though I didn't buy my tires there when I had a concern about…read morethe tires they checked them out and made sure they were safe.

Awesome staff. Clean shop. Very professional. Thank you for the great service. I will be sure to…read morereturn.

Fast & efficient. Less upsells would be nice, so be prepared to know what your cars present needs…read moreare.

Stopped in there the other day with my brother, ahead of a long trip. I drive a rarer EV and the…read morethree employees--Matthew, Rio, and Zeke--had never seen one before. These three were so incredibly patient with locating the strange places the car had hidden its fluid access points. They were also friendly, funny, and offered excellent customer service. Felt very confident they had done all they could to prep my car for its 100+ mile journey!

These guys repeatedly have proven themselves to be honest business people and great humans!!!…read more When did you last receive a thank you note from a business??? How about a follow up call from a business?? How about the honesty that comes with making a mistake and handling it with class and integrity?? It's not what you do when everyone is watching it's what you do when no one is watching!!

They are very friendly and professional. They have a great turn around from the time you drop off…read moreyour car and when it is completed

Not even sure where to start! We've been coming here for years, having both minor and major work…read moredone on our vehicles, and we have to say, they only get better and better! There's isn't a place in the valley with more respectful customer service. Brett and Team go above and beyond. It's obvious they care and hold themselves to the highest standard. They have always gone the extra mile for us! Thank you John's Auto Team! Darcy and Annette, Medford, OR

These guys are just the best - quality service and reasonable prices too!! Have been taking my…read moreolder vehicle to them for last 2 years !

Im not from the area so I found this place when searching for the nearest tires shop when I could…read morehardly go 50 feet without almost sliding off the road. I slid into this place with almost completely bald tires, not really sure what to do because tires are pricey (hence the bald ones I've been driving on for too long, or so I thought thanks to Les Schwab. A dude named Austyn, I think, was in there and showed me some options that were less than half the price of the last set I got. Turns out Austyn is the manager, and he himself and a couple guys from his team jumped right in to get me squared away and back on the road, no crazy wait time or other stuff. It's a little crazy that places with service like that still exist. I'll make this my go to anytime im in Medford. Thanks.

I don't usually leave reviews, but this experience with Point S Tire & Auto Service was too…read moreconcerning not to share. I bought a set of tires from them for about $600 (almost $900 installed). In less than 10,000 miles (about a year and a half), the tires started showing visible tread chunking and abnormal wear. When I had another shop look at them, they estimated the tires had already lost about 50% of their tread life, which is extremely premature. When I first brought my vehicle back to Point S, they told me I needed a rack and pinion replacement and quoted around $2,000. That didn't sit right, so I got two additional opinions. Both confirmed there was no issue with the rack and pinion. When I returned and told them this, they said the original diagnosis may have been a mistake and that they could have confused rainwater for a fluid leak. That explanation alone was concerning. They also dismissed the tire wear as normal, despite the low mileage, visible damage, and feedback from other shops. They did not offer meaningful help with a warranty claim or take responsibility for the situation. At that point, I lost confidence and chose to go elsewhere. Between the incorrect $2,000 repair recommendation and the unwillingness to address what appears to be premature tire failure, I would not return. I strongly recommend getting a second opinion if you're told you need major repairs here.

I can't believe I'm the fist to post a yelp review for Lunardi. Kurtis is an amazing mechanic and…read moretruly knows his craft. He's a one man show that works on just about everything from what I've seen at the shop. He's efficient and honest as can be which is wonderful when you yourself aren't mechanically inclined. Specializing in corvette's and diesel trucks but we have him work on our Acura and Toyota. His knowledge and skills are very good. From talking with him I've learned that his previous time at the dealerships service department he achieved the highest tech certification GM offers which is "World Class" and he even maintained it for years after starting his business. That's no easy feat as you have to be sponsored from an actual GM dealer to continue the trainings. From small asks (my parking break needs adjustment/oil changes) to major work rebuilding/swapping engines he does it all. When you stop in, if you're a car person, be sure to ask to see the bel air under the cover that he's restoring with his dad. All of the recommendations Kurtis gives you at Lunardi are reasonable and he's never tried to up-sell work or anything that we don't actually need. Besides all of that goodness, if you happen to go on a day that his adorable corgi is at the shop, you get to meet Jimmy too!

Erica Mehan was absolutely AMAZING. After problems with another non related dealership, I came in…read moreand she went above and beyond to get everything I wanted. She was so helpful and great personality! Finance guy Tanner got us out so fast! Thank you both for making this an incredible experience. Til next time

First off, I don't leave negative reviews unless I've been misled or wronged by the company, which…read morewas the case with Crater Lake Ford/ Mazda. Tanner Newcombe was my salesman. In 2024, I purchased a "lifetime oil contract from them for $995. One year later, I traded in that car for new CX-50. Tanner had me sign a cancellation form to get the prorated refund from my trade-in. I was told I'd receive the refund within 90 days. Needless to say, the $709 never arrived, and it's been 6 months! To make matters worse, he convinced me to buy a new oil change contract on the new car for another $995. I was misled and lied to by Tanner and a manager named Brett P. I've been emailing and leaving messages for Tanner, yet he never gave me the courtesy of a response. After my recent purchase, the dealership wanted me to review Tanner. I mistakenly gave him a positive review, which I now regret. I will either revise that to reflect my recent experiences or complete a new one naming the staff involved. This brings me to yesterday, when I drove the 40 minutes to address this with Tanner. He said he never got the VM's or emails I left, but would investigate and send me a Docusign to process this refund. I asked if I could just sign the form again while I was there, but he had another excuse for why that wasn't possible. I waited 24 hrs and the DocuSign never came. I've had enough of their lies. Since Tanner didn't follow through once again, I called to speak with a manager. Brett P. told me he'd do some research and call me back. Brett called and informed me that the cancellation paperwork was never processed, with no explanation as to the reason why or who is responsible. Brett told me I just needed to call their third-party vendor, DWS, and they'd mail my refund directly to my home. That didn't happen either. Before I hung up, I asked Brett if I could call him back should I have any more issues, to which he agreed. I tried calling Brett back x 2 and left him a voicemail explaining what DWS is requesting. I've yet to hear back from him or anyone from Crater Lake. DWS is adding additional roadblocks, requiring a hard copy of my cancellation request and proof of loan payoff. I was never provided with this documentation, so I'll need to drive in again today to get these documents. I've been inconvenienced one too many times by their sales team and management. Here's my recommendation after buying 2 Mazdas from Crater Lake in the last two years: *** Drive the extra miles to buy from another Mazda dealership in Eugene or Brookings, if you don't want to end up with buyer's remorse! Their sales team is the most unscrupulous group of individuals I've ever encountered. Don't make the same mistake I did, you've now been warned ***

My family and I had an overwhelmingly positive experience here. Lemme start with the car wash and…read morethen I'll get into how they went far above and beyond fantastic customer service. The car wash itself was great, it managed to remove a long road trip's worth of bugs from the grill and the tires were looking fantastic. The self vacuum station was quite impressive. It had spacious parking, the vaccum's had strong suction, plentiful clean towels that were being constantly replenished and ample bottles of window cleaner. We couldn't ask for more. Now let's get into the extras of a rather unconventional car wash trip. Just as we were about to leave, my husband got into a little fender bender with another vehicle (absolutely no fault of the car wash). They immediately came to check up on us and make sure everyone was ok, offered us a comfortable place to sit in the AC while the police made a report, brought us all (police included) ice cold bottles of water and then... they continued to take the time to check up on us the entire time we were there. They went well above customer service even though they were frankly quite busy and nothing was expected from them. They just really cared. I then had to call several weeks later on behalf of my insurance to obtain the camera footage and not only was Nathaniel incredibly helpful and warm, he then took the time to format the video for me, not once, but THREE times. He called twice to check up and make sure I was able to open the file, checked w the insurance to make sure they got it and provided several other solutions if that should fail. He really invested himself into helping in whichever way he could ands never once made me feel like I was putting him out. Thanks Happy's and Nathaniel! I couldn't recommend you enough.

Very nice hands free car wash. My car had some sap from bushes. It was able to get it all off.read more