Dylan and Bobby - very helpful, polite and professional. Thanks for the speedy, efficient service.read more

Really had a good time getting my car detailed here. The two attendants were very professional. I…read morehave dog hair and they got most of it out - miracle! Very pleased with the service. They are fast and reasonable. Cozy pleasant waiting room. Bathrooms outside around the corner. Drive through wash good also. No scratches on outside of my car. Great magazines!! Thank you!!

very nice quick and painless.very nice clean bath room. cookies are a nice touch. not much eles to…read moresay. thanks

We trusted Pennzoil Oil Stop with our truck, and it turned into a nightmare. They installed non-OEM…read moreparts in our transmission, claiming they "stand by their work." Unfortunately, the filter they put in slipped and fell onto the oil pan, causing our transmission to completely fail. We were left with a $7,000 repair bill to replace the transmission. When we brought this to their attention--referencing the Magnuson-Moss Warranty Act they even advertise on their website--they took zero responsibility. Instead of standing behind their service, they left us with the damage and the cost. We always try to support local shops, but when a business does you dirty like this, it's just wrong. We stood behind them as a customer, but in the end, we got the short end of the stick. If you value your vehicle and your money, think twice before trusting this shop.

Very helpful and great service, even though I didn't buy my tires there when I had a concern about…read morethe tires they checked them out and made sure they were safe.

Awesome staff. Clean shop. Very professional. Thank you for the great service. I will be sure to…read morereturn.

Fast & efficient. Less upsells would be nice, so be prepared to know what your cars present needs…read moreare.

Stopped in there the other day with my brother, ahead of a long trip. I drive a rarer EV and the…read morethree employees--Matthew, Rio, and Zeke--had never seen one before. These three were so incredibly patient with locating the strange places the car had hidden its fluid access points. They were also friendly, funny, and offered excellent customer service. Felt very confident they had done all they could to prep my car for its 100+ mile journey!

We were driving home to Olympia WA from Sacramento when the air conditioning in our Honda CRV…read moreintermittently quit working on an unseasonably warm day. We were spending the night nearby when I found this shop and called to see if they could fit us in. We showed up early and they took our car in to recharge it. We were able to wait in their comfortable waiting area with our dog. After about an hour we were told they did the recharge, but in doing so they discovered a valve that needed to be replaced. They said if we could wait, they would replace the he valve (part was about $70) and recharge the system again at no additional charge. Unfortunately it would have taken an hour or more for them to get the part and additional time to install it, but we had a long drive ahead, so we couldn't hang around to get the repair done. What I appreciated was the clear explanation of the problem, their willingness to get the repair done that day, and to recharge the system again without charging us. We have been having the intermittent problem for a few months so the valve going bad made sense. I wish we could have stuck around for them to do the repair, but it just wouldn't work for us. It's always nice to encounter professional, trustworthy auto repair shops, especially when traveling. I recommend Kelly's if you're in the area and need a reliable shop!

They are very friendly and professional. They have a great turn around from the time you drop off…read moreyour car and when it is completed

Long time multiple BMW owner and enthusiast here, first time customer at John's Auto Care…read more I had a tricky CAN buss (computer) problem and didn't have the diagnostic software or patience to resolve the fault, so I needed expertise. Jeff found the problem in a timely manner and recommended that the instrument cluster be sent out their preferred sub contractor, VDO repair; this was a BIG MISTAKE! Four weeks to get the cluster back! The initial problem was remedied, however; now the on-board clock cannot be set and the temp gauge pointer was installed incorrectly. I attempted to contact VDO, but apparently they have gone out of business. The repair work order indicated that the 'trouble codes' had been cleared, this was not the case. For example, I am at a loss to why a persistently malfunctioning 'check engine oil' idiot light on the cluster was not discussed. I know what the root of the problem is and would have agreed to a repair. I can only assume that John's does not want or need my business. Bottom line: the shop is very competent and focused but not particularly concerned about the timeliness or quality of the repair. I had incorrectly diagnosed the root of the problem and am very pleased that Jeff was ethical, truthful and accurate with the process, thus saving me a lot of money and frustration.

Not even sure where to start! We've been coming here for years, having both minor and major work…read moredone on our vehicles, and we have to say, they only get better and better! There's isn't a place in the valley with more respectful customer service. Brett and Team go above and beyond. It's obvious they care and hold themselves to the highest standard. They have always gone the extra mile for us! Thank you John's Auto Team! Darcy and Annette, Medford, OR

I don't usually leave reviews, but this experience with Point S Tire & Auto Service was too…read moreconcerning not to share. I bought a set of tires from them for about $600 (almost $900 installed). In less than 10,000 miles (about a year and a half), the tires started showing visible tread chunking and abnormal wear. When I had another shop look at them, they estimated the tires had already lost about 50% of their tread life, which is extremely premature. When I first brought my vehicle back to Point S, they told me I needed a rack and pinion replacement and quoted around $2,000. That didn't sit right, so I got two additional opinions. Both confirmed there was no issue with the rack and pinion. When I returned and told them this, they said the original diagnosis may have been a mistake and that they could have confused rainwater for a fluid leak. That explanation alone was concerning. They also dismissed the tire wear as normal, despite the low mileage, visible damage, and feedback from other shops. They did not offer meaningful help with a warranty claim or take responsibility for the situation. At that point, I lost confidence and chose to go elsewhere. Between the incorrect $2,000 repair recommendation and the unwillingness to address what appears to be premature tire failure, I would not return. I strongly recommend getting a second opinion if you're told you need major repairs here.

Gil's Point S Tire in Medford is very eager to take your money for new tires but that's about where…read morethe enthusiasm ends. After they charged my deposit, they suddenly "couldn't fulfill the order," yet made every excuse possible to keep the deposit rather than just cancel cleanly. It feels less like a tire shop and more like a trap for anyone expecting honest service. If you like paying for nothing and arguing for refunds, this is your place. Otherwise, take your car and your sanity somewhere else.

Erica Mehan was absolutely AMAZING. After problems with another non related dealership, I came in…read moreand she went above and beyond to get everything I wanted. She was so helpful and great personality! Finance guy Tanner got us out so fast! Thank you both for making this an incredible experience. Til next time

First off, I don't leave negative reviews unless I've been misled or wronged by the company, which…read morewas the case with Crater Lake Ford/ Mazda. Tanner Newcombe was my salesman. In 2024, I purchased a "lifetime oil contract from them for $995. One year later, I traded in that car for new CX-50. Tanner had me sign a cancellation form to get the prorated refund from my trade-in. I was told I'd receive the refund within 90 days. Needless to say, the $709 never arrived, and it's been 6 months! To make matters worse, he convinced me to buy a new oil change contract on the new car for another $995. I was misled and lied to by Tanner and a manager named Brett P. I've been emailing and leaving messages for Tanner, yet he never gave me the courtesy of a response. After my recent purchase, the dealership wanted me to review Tanner. I mistakenly gave him a positive review, which I now regret. I will either revise that to reflect my recent experiences or complete a new one naming the staff involved. This brings me to yesterday, when I drove the 40 minutes to address this with Tanner. He said he never got the VM's or emails I left, but would investigate and send me a Docusign to process this refund. I asked if I could just sign the form again while I was there, but he had another excuse for why that wasn't possible. I waited 24 hrs and the DocuSign never came. I've had enough of their lies. Since Tanner didn't follow through once again, I called to speak with a manager. Brett P. told me he'd do some research and call me back. Brett called and informed me that the cancellation paperwork was never processed, with no explanation as to the reason why or who is responsible. Brett told me I just needed to call their third-party vendor, DWS, and they'd mail my refund directly to my home. That didn't happen either. Before I hung up, I asked Brett if I could call him back should I have any more issues, to which he agreed. I tried calling Brett back x 2 and left him a voicemail explaining what DWS is requesting. I've yet to hear back from him or anyone from Crater Lake. DWS is adding additional roadblocks, requiring a hard copy of my cancellation request and proof of loan payoff. I was never provided with this documentation, so I'll need to drive in again today to get these documents. I've been inconvenienced one too many times by their sales team and management. Here's my recommendation after buying 2 Mazdas from Crater Lake in the last two years: *** Drive the extra miles to buy from another Mazda dealership in Eugene or Brookings, if you don't want to end up with buyer's remorse! Their sales team is the most unscrupulous group of individuals I've ever encountered. Don't make the same mistake I did, you've now been warned ***

It was great to find Action Auto. I bought a 2005 Legacy sedan that I suspected had a head gasket…read moreissue as is common in these Subarus. Travis at Action Auto got back to me right away when I requested a call, and he was able to guide me thru what they can do to find the problem and also that they'll work with me as to repair priorities. After bringing in the car and having the mechanic go over the entire car, being able to have an honest conversation about what needs to be done....everything was explained to me in detail and my questions were answered with care and patience...helped me so much. I found their pricing fair and Travis detailed each item and went over what was involved in repairing each issue. I highly recommend Action Auto. They've been in business for over 40 years and their expertise and kindness, along with expert knowledge of vehicles, inspires confidence. This is my go to place to all things car related. Huge thanks to Travis and the crew.

Awesome service and very knowledgeable. Got to my needs as soon as I went inside their shop.read more