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    Prelow Contracting

    5.0 (1 review)
    Closed • 8:00 am - 2:00 pm

    Services - Prelow Contracting

    Deck construction

    Carpenters

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    7 years ago

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    Pella Windows and Doors Showroom of Norfolk, VA - Before photo

    Pella Windows and Doors Showroom of Norfolk, VA

    (24 reviews)

    Grant was so helpful in helping me with replacing my sliding glass door even when my insurance…read morecompany was being less than helpful to say the least. He was wonderfully patient and was able to accommodate all my needs.

    I really wanted to do business with Pella because their Norfolk location on Robin Hood Road is…read moreright around the corner from my home. Unfortunately, my experience before I could even purchase a new front door was extremely disappointing. I called on August 17 and scheduled an appointment for Thursday, August 20 at 5:00 p.m. We originally discussed Wednesday, but I was specifically told Wednesday was booked and Thursday was wide open. We arranged to leave work early and waited at home from about 4:45 until 6:00. No one showed up, called, or texted. I left a voicemail that evening and called again the next morning. When they couldn't find the appointment, I was actually asked whether I was sure I had scheduled it with Pella. I asked to speak with a manager. Later, a woman who identified herself as a project manager joined the conversation and said they had checked their schedules and couldn't find my appointment. What bothered me most wasn't even the scheduling mistake. Mistakes happen. It was how it was handled afterward. There was no real apology, no "let's see how we can fix this," and no effort to reschedule or earn my business. When I finally said I wasn't sure I wanted to do business with a company that couldn't keep track of its appointments, the project manager basically responded, "Well, you have a good day then," and ended the conversation. I expected Pella to say, "Something obviously went wrong. We're sorry. What can we do to make this right?" Instead, I felt dismissed. I was ready to spend money on a new front door and deliberately wanted to use a company in my neighborhood. After this experience, I'll be looking elsewhere. Very disappointing customer service from a company I expected much more from.

    Mr Rogers Windows and Doors

    Mr Rogers Windows and Doors

    (5 reviews)

    Tommy and James came to my home today to replace two windows. They were both extremely…read moreprofessional, when they first entered my home they both donned booties without being asked. They went back and forth to their truck several time and each time they removed the booties at my door then put them back in when they re-entered, I very much appreciated them doing this as I do not wear outside shoes in my home. They were both very polite and answered all questions asked. After installation was complete I was provided with a tutorial to ensure I understood the window's full operating mechanisms. I am very happy with the windows as well as the over all customer service. I would be remiss if I did not mention that the sale person was also pleasant to work with and offered to remove his shoes upon entering, I believe his name was Jeff.

    After signing a contract with Mr. Rogers Windows, my husband and I found ourselves in an…read moreunimaginable situation. Before they even took official measurements, we discovered major electrical issues in our home that were so dangerous they nearly caused a house fire at 2 a.m. on a Sunday night -- June 30th. Because of this, we have no choice but to sell our home for the safety of our family. Our house has turned out to have multiple hidden dangers -- bad plumbing, a failing roof, poor doors and windows, and now electrical work that was not up to code. My husband is an active duty military member, and we trusted Mr. Rogers Windows because they claim to be a "military-friendly" company. But when we explained our urgent situation and asked to cancel or at least transfer our contract to our new home -- something that should be reasonable since they haven't done official measurements or ordered parts -- they outright refused. Instead, they told us we'd still be forced to pay the entire $28,000 balance before we can sell our home. We are doing the right thing by making sure the house is up to code for the next family, because no one deserves to feel unsafe in their own home. All we asked was for a little understanding and flexibility from this company that claims to "support" the military. We are heartbroken and feel completely abandoned by Mr. Rogers Windows. They have shown no compassion, no willingness to help, and absolutely no loyalty to the military families they say they support. I do not recommend this company to anyone -- especially military families who expect honesty and understanding during hard times. We just wanted someone to care enough to do the right thing, and they chose not to.

    GTB Construction

    GTB Construction

    (1 review)

    GBT Construction Mr…read more Mark Allen is the owner of this company. The wife and I decided to expand our deck. I called and asked Mark to come for a estimate of the project. He arrived when he said he would on time and looked the situation over. Much to my surprise after inspection of the old smaller deck he noticed that it was unsafe and should be reinforced for safety (and Code compliance),for expansion because it was shaky. I was pleased with his knowledge and appreciated him bringing this to my attention. My wife and I accepted his advice to demolish down to the frame and awarded him the job. He and a helper arrived on time to start the deconstruction of my old deck and the project was under way. His worker, Tim did an excellent job of bringing the deck down to the frame which he had said was reusable. The following day A carpenter, Ken showed up and started the construction. When they returned the they continued and finished the deck. I am glad We hired Mark for the job. Ken and Tim worked steady to repair and extended our new deck to our satisfaction. I complement thrse two. It looks great, very sturdy and a nice addition to our home. I must say Mark's price was very reasonable, his coordinating coordinating with me both on yhe phone and in person, dropping by now and again to spend time with his men was admirable. That shows me a good repore with his employes and also cares for the progress of his commitment to his customers. We thank all involved for such a great job and I highly recommend Mark's company to all, and I will call him when I need a contractor in the future. Thanks Mark, Ken and Tim.

    From the owner: Since early 2000, GTB has done business under the trade name, Paintworx. The Tidewater division…read moreopened in 2008. We are a Class A Contractor specializing in window and door installations, bathroom and kitchen remodeling, multifamily renovations and custom paint. We offer free estimates and have financing available as well!

    Prelow Contracting - contractors - Updated October 2026

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