DO NOT TRUST THIS OFFICE WITH Restorative Work or Extractions…read more
I am writing this to completely warn anyone looking at this office. I was warned by a past patient even before I went for my first visit. I should have listened.
Do not let the basic 6-month cleaning reviews fool you. I've been a patient here since 2022, and I am very cooperative, but I have deep dental anxiety. What I personally went through here completely traumatized me. I am not the only one; if you scroll down far enough on Yelp, you'll see that many experienced exactly what I did. Because of this pattern, I will now be contacting the state board of dentistry regarding my care.
My first bad experience happened when a front tooth fell out, and Dr. Isaacs suddenly claimed it was a "compromised tooth." He had never once mentioned this to me.
as a female and as a person that loves to smile. I would've never delayed on having a crown put on or having tooth fixed as he had just filled a tiny cavity on it. If I would've been told it was compromised, I would've never waited. No one ever wants to lose a front tooth.. If he had actually told me, I would have gotten a protective crown. Instead, he rushed me into a temporary plastic "flipper" appliance that cost me $500 out of pocket, never fit right, and broke almost immediately. the shading of the tooth did not match my own teeth as they did give me a complementary $75 teeth whitening strips.I did not ask for them. They noticed, the assistant did , Not dentist, noticed that the flipper did not match my natural teeth. Even after the teeth whitening, it did not match and that flipper broke within weeks because it was not properly fitted. The response from Dr. Issac's!! "They're not meant to last forever".
Didn't accommodate,basically blaming again the patient.The stress was so bad that I delayed going back for months because I was terrified. Pam at the front desk basically gaslighted me after I've had my teeth pulled and stated he's a good dentist isn't he? He's a good dentist isn't he. That's all I will say on that matter..
Last autumn, I finally went back to address two teeth on my right side, fully expecting to receive a standard filling and a crown. Instead, I was told it was "too late" and he extracted both of them.
They made another multi-tooth flipper appliance that cost me an additional $Just days after having those two teeth extracted, while my mouth was still bleeding, heavily swollen, and full of active stitches, he forced that new $ flipper into my mouth.
I was literally crying and shaking (I am forever grateful for his assistant that held my hand in the room while this was taking place, she was a true angel) in the chair from the sheer pain. Instead of stopping, he just injected my mouth with lidocaine to numb the area to force the appliance in before I left.
When I told him it felt like it was going to make my other healthy teeth fall right out, I quote his exact words: "Well then you have something wrong with your teeth."He is the dentist--he is supposed to be the
professional who identifies and treats what is wrong with my teeth, not blaming my body for his forceful work and terrible appliances.
I take responsibility for delaying care. I will take responsibility for that. With that being said. Who wouldn't delay care after that experience literally traumatized, It scarred me so badly that I never went back and actually had to pull out my own surgical stitches at home.
Once the swelling finally went down, not down completely ,enough for me to see the tooth next to the tooth he pulled, I saw a prominent brown spot on the tooth right next to where he did the extractions. I emailed the office instantly.That should have been completely obvious on the X-rays he took. I built up the courage to send them a very polite email asking to come in and have it looked at, again I delayed care because of the trauma, and finally built up the courage months later to reach out only to be completely ignored /ghosted.
But the second I sent an email legally and politely requesting my records? They replied within minutes claiming their "internet was "down" all week.
But mysteriously their Internet was up and working when I requested my records and they sent promptly. when I say promptly I mean within minutes. Mysterious isn't it.
My experience, they ignore you when you are hurting, blame you for their mistakes, and only respond when they are scared of liability. Did I delay care. Yes. As anyone would after an experience like I had. This has been very challenging and difficult for me to have to share such a traumatizing experience, but I feel it's only right to let others know. I should've listened ,past patient when I let them know I found a dentist because our dentist of 20 years had retired. I should've listened so now I'm trying to help others.
I am left without a dentist, in pain, and dealing with severe anxiety because of how this office treated me. Avoid this place.
