Oh my gosh, just where do I begin? Before I go into telling you how wonderful Dr Vail is, let me tell you our history. My 8 year old son had trauma to his front permanent tooth due to taking a baseball to the mouth and the next day getting it caught in a trampoline net. Needless to say, his front tooth fell right out, root and all. Being so young and already having experienced dental problems and having major anxiety, this was a big ordeal. He underwent emergency reimplantation and nearly 8 months of procedures including root canal and root therapy at another endodontist office right down then road off 116th street. The first surgery involved a anesthesiologist to put him under general anesthesia. The second time, we opted to not put him under general anesthesia. The "Doctor" prescribed Valium to give him the morning of his treatment and she was planning use local anesthetic. He screamed the entire time!!!! She kept telling him it was all in his head and that he couldn't feel a thing. After a painful hour of her working on the nerve of his tooth, we were finally able to take our little boy home. However, he needed a third procedure, per her treatment plan. The day before his surgery, the "Doctor" had her office gal call us to inform us she was releasing my son from her care. What!!!???? This left us in a very emotional and nerve wrecking position. In tears, I called his dentist for a recommendation and that's when we found Dr Vail. Calling the office and still in tears, they wanted to see him right away. We went in for a consultation and I shared how "difficult" a patient my son was and that his last endodontist refused to work on him. Dr Vail reassured us that he will be fine and that she will ONLY use local anesthesia. No need for GA or Valium. I thought she was crazy but now I know she was confident. My son handled it like a pro too! While she was numbing him, she kept asking if he could feel it and he kept saying "yes!" We could all tell when he couldn't feel it any longer because his shoulders relaxed and opened his mouth wide. (It was then that I realized that his first endodontist didn't have him numb at all! Poor kiddo!) The surgery with Dr Vail went really really well! We're now 5 years later and he is in need of braces. We went to a consult with Dr Vail to ask if his tooth could withhold it. She again comforted us and provided her professional opinion. Two month after that visit, I get a piece of mail from the office. I was scared to open it as I was waiting for bad news. There was a check in the envelope and a nice letter stating that we had a credit as insurance had finally kicked in! What a blessing! Not only have we found a great endodontist that has compassion, confidence and skills, but her office also has integrity and good ethics! Love this place and although I hope to never need endodontic services again, I would definitely return and recommend anyone to this office! read more