Not good business practice. My mom asked how much it would be to dry clean a formal dress - the man…read moretold her $17.88. She came back the next day and the women tried to charge her almost $30 instead. Said the man was incorrect telling her the price. When my mom tried to ask her why it was more she said the man was incorrect telling her and said she would charge her $22 instead... not right. The receipt / slip papers they give you should say the price when you drop an item off, so they can't change the prices. Seems like they change the price. My mom would not have went if she was told the more expensive price as it wasn't a rush

I called before I stopped by on Wednesday, 11-22-23. I needed a choir robe cleaned. Multiple dry…read morecleaners were open, but most would not have the robe ready until Tuesday. I needed it for an event on Saturday. The woman who answered the phone told me that if I dropped the robe off that day, it'd be ready on Friday. I picked up the robe Saturday morning, 11-25-23. It was pressed and the make-up spot was removed. I appreciate them coming through for me during the holidays. I would definitely return.

I don't usually write reviews, but I've had a great experience with this dry cleaner, and I read…read morethe last review. Maybe there's a new owner or something, but my wife and I have been VERY happy with the service we've received here over SEVERAL visits. Found this place after several cleaners said they didn't think they could get a stain out of my wife's new blouse. I took it to the lady at Park Town Cleaners, and she just laughed and seemed super confident about cleaning it - and she was totally right! Looked like it had never happened! Park Town is pretty out of the way for us, but I've never had a dry cleaner that was so CONSISTENTLY good with my clothes, and my wife's. Well worth the extra mileage. Easily 5-stars, and you can't find nicer staff!

Great dry cleaning service! My fiancé comes here over places that are closer to home. The women…read morethat work there are always polite and helpful! The tootsie rolls at the front counter are a great plus, too :)

My husband brought two fabric handbags of mine to Gentle Care after our regular cleaners informed…read morehim they didn't clean them. He did a search and found Gentle Care about 10 mins. further and brought the bags to them. They said they could clean them, didn't mention price .(just asked for his credit card for a deposit). OK, he doesn't feel great (on oxygen for Pulmonary Fibrosis) and owners couldn't have missed that! They never mentioned a price, just rang up his card. They didn't even tell him when the handbags would be ready until he asked, and the male clerk/owner(?) said "about a month, we have to send them out". After hubbie told me this when he got home, I asked to see the receipt. I was shocked to see they charged him an $85 deposit and planned to charge an additional $40-plus upon pickup. This was a Saturday so they squeezed in this outrageous ripotff of a sale just prior to closing. I left a scathing voicemail telling them to credit his card and have the bags ready for pickup Monday morning. Hubby went in to pick them up and get a receipt for a credit to his card. They had the bags, but the woman said she had (are you ready?) "NO WAY OF REFUNDING HIS CREDIT CARD"!!!!! At that point he just took my bags brought them home and proceeded to file a CC dispute against them. I also spoke with the (excellent) BOA rep who confirmed that no service was ever provided by Gentle Cleaners, and they did not handle things in a professional manner. May I suggest to all that you to NOT do business with this unscruplous company?? There are local competitors who conduct their business in a legitimate fashion!! P.S. FYI, we won the dispute, but we should never have had to go through all that in the first place! :-)

I was looking to get a pair of dress pants cleaned right away and looked up other places that did…read morethe cleaning in house. (My usual choice sends it out.) This spot came up with good reviews and I decided to give them a try. They're in a small plaza with a restaurant and some other businesses. There isn't a lot of parking, but I suggest going during a non-peak meal time to find a spot. I've been fortunate to find parking both times I've gone. The owner was present when I arrived with my pants. He confirmed he could do a delicate cleaning on these and would not press a crease into the pants. (His rule of thumb is to not put a crease in unless the customer asks.) He did recommend that I remove the button as he didn't have a spare, which the instructions in the pants suggested anyway. He loaned me a seam ripper from the back so I could remove the button before he took the pants. They do not use harsh chemicals on dry cleaning here - good for those avoiding harsh chemicals and wanting an eco-friendly cleaner. Prices are very reasonable here. My pants were finished on Monday afternoon with no rush charge. (I dropped them off on Saturday.) The pants looked crisp but not crunchy - ready to wear after being picked up.

I purchased a pleated skirt secondhand but it arrived with the pleats partially coming out/out of…read moreshape. We googled places for dry cleaning and this location came up. It's off the side of one of the major surface street roads and has its own parking. The couple who run it are friendly and seem to have a good business. Initially the wife was a little concerned about whether their partner who does pressing could do a full pleat, but after speaking with him, they confirmed it was doable. I left the skirt with them for dry cleaning and pleat pressing. It took a week and the end result was perfect. It almost looked brand new. Pricing was pretty fair. In terms of dry cleaning and pressing, they are good option to consider.

Had shoes resoled there in November ( today is 2-17), sole began to separate again after a $50…read morerepair, owner said " it wasn't his work", a lie, he then said he could repair it for another charge ?? Bottom line the owner has no integrity or professional standards and I would not recommend anyone set foot in this establishment unless you like shoddy work and poor customer service.

Owner of the shop is very nice. I bring in anywhere from 12-15 pieces of clothing…read more They have it cleaned and starched in a matter of 4 days turnaround. Highly recommend & pricing is not bad for the great quality given. Thank you for your service!

DO NOT bring your clothes or anything here unless you want them ruined. I brought a brand new dress…read morein. The dress looks nothing like what it did when I dropped it off. I wish I never took it. It was a $300 dress I bought for a wedding. The dress is ruined. The owner or manager said there is nothing he would do about it and charged me $13 to clean one dress. The dress is a basic A-line dress. Nothing that couldn't have easily been cleaned. DO NOT COME HERE!!! Over priced and terrible work!!!! The threads are coming out of my dress and the material looks like someone brushed over it's fuzzy and was silky smooth, perfect & stainless when I dropped it off. You're better of washing it yourself or hand washing!!

Extremely overpriced. I'll never patronize this establishment again. I take tablecloths to the…read morecleaners often for my employer. I've never paid over $30. I came here this time because of convenience but never again. I asked to speak with the manager and he wouldn't budge. He was a firm disposition like he was ready for an argument. The staff and ladies were pleasant but they were t in a position to speak to the price. That's okay. Yelpers know who to patronize based on our excellent reviews and this one is a pass. I'll go to Myers Park again before I come back here. I could have bought two brand new table clothes for a third of the price of having these cleaned.

I was in Charlotte for a convention and needed some things pressed as my items had gotten a little…read morewrinkled in transit. I called a day before my flight to ensure they would be able to accommodate and was assured they would. When I arrived, they were friendly and told me that they would be able to press my clothes quickly and that I could receive my items the next morning, which was my request. I was pleased that only a few hours later, I'd received a text that I could pick my things up. I did and I was pleased with the service. I will say that the cost for just having the items pressed was slightly more than I expected as I've gotten it done in New York for cheaper, but I've also paid comparable pricing. I would definitely utilize Jones Dry Cleaning again to have my clothes cleaned and/or pressed when I'm in Charlotte.

It's pretty unbelievable this place is still open for business, I was hoping after they rebranded…read moreit might actually be better. Was there yesterday to do some laundry, none of the washing machines had cold water. Only two customers in the store and they were only 4 to 5 washing machines available, all the other ones are temporary not working. But once you wash your clothes then you have an issue of drying them seem like 90% of their dryers are broken. Would not recommend this place for anybody.

This place still has the Washroom signs but also has Lapel Drycleaners, as it was a buy out…read more Feeling confident and furious my comforter wasn't cleaned as it still has the same "not fresh"smell and texture. I took my dryer sheets and they were returned ultra stiff. Later found out I could have saved $5 and used a local pick up and delivery (but wouldn't be same day-overnight instead. I've seen their pink mini van in our neighborhood before. I am going with them!

Very reliable service provider. Great service and wonderful at following directions for unique…read moreclothing. Check your ticket for pickup times as they seem to stick to their schedule. They always treat my clothing well. I've never had any problems.

I've never had anything but excellent, timely and valuable experience from this spot. Check your…read moreticket for pickup times but they aren't a rip off and have done great work for me.