My jumper was returned to me damaged- strap ripped off. This has never happened with any other…read morecleaning service (and I send this jumper to the cleaners often), but still, I understand that sometimes things happen. When I emailed them about it, though, they did not reply at all. I even sent a follow-up email, in case the first email was just missed. No reply. That to me is where the very poor customer service came into play. Not only did they damage my clothing, but they don't want to acknowledge it, take responsibility, or even respond to my email!! Why would I EVER use them again?

Quick and easy with drive thru pick up and drop off. Done in a day and pricing was typical. Did a…read moregreat job on my husband's suit.

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

As we all know, there are some things where it is worth a little more money if it ends up saving us…read moretime, because time is such a precious resource. I don't mind paying for services like house cleaning, lawn maintenance, etc, because the hours saved can be used for experiences, so I was excited to try this service on the hope that it would buy me valuable time in my day, but unfortunately my personal experience was that it ended up wasting more time than it saved, resulting in a total fail as this service was neither convenient nor time saving. I leveraged this service multiple times and on multiple occasions issues arose, whether it be a missed delivery date, even though the date was confirmed in writing and via the app, getting my clothes back with cleaning fluid stains or adding specific notes about needing stains on clothes to be treated and getting those clothes returned with the same stains on them, which in my opinion, tells me they completely ignored or didn't care about the notes they confirmed in writing prior to pickup, which aligns with my view that the customer service is mediocre at best and apathetic at worse. Whenever problems arose I would eventually hear back from customer service (with no sense of urgency on their part) and the dance would begin back and forth (wasting more of my time) before ultimately given a "credit" and then having to take more time to have the clothes re-serviced to fix the issue caused by their company in the first place. The whole point of my using this service was the hope of saving time, but in the end, I would have been better served in my opinion by going to any basic mid-level brick and mortar dry cleaner, even if it meant having to sit in traffic on 77 and 485, as the time spent sitting in traffic would still have been less than the time I wasted dealing with the multiple issues from this "service" that was neither convenient or time-saving in the end. Even after giving them multiple chances, I will cut my losses and go back to the mediocre hit or miss brick and mortar dry cleaning scene here in Charlotte, leaving my remaining credits to eventually fade away on the island of irrelevancy with all the other businesses that had a solid concept but poor service and execution in the end. If it sounds too good to be true...

My first time here in years. I was clueless on what to do. The attendant(new owner) I can't…read morerecall her name was very pleasant, friendly, and was me a walk through. I even left a load of laundry, 7 days later she assisted to get my things. I recommend this place if you need to do your laundry.

Friendly environment. Gets the job done !! Recommend!! Latino friendly but have no problem with…read moreblacks around! 4 thumbs up

Clean facilities, well maintained machines and lots of places to sit and fold laundry. Each time I…read morehave been, a worker has been there either cleaning counters, cleaning the dryer filters or making sure everything was working

Chelsea is excellent, caring, tolerant, and forgiving She and the rest of the staff go above and…read morebeyond. The location is safe, clean and a happy place to visit with many stores, shops, & the Greenway nearby.

This must be by far the best laundromat in the area! I walked out of there and I forgot I was…read morewalking out of a laundromat lol. The place was spotless clean inside, Machines look good and updated. Friendly staff I was greeted by Leah she was excellent if there was an option to give 10 starts I would. Leah was easy to communicate, gave me a breakdown of the prices. Gave me an option to pick up y clothes same day or next. I choose Next day. Next day pick up was smooth, they did a grate job I saw Leah again had my clothes ready for me. Smooth transaction I will visit here again.

Cleanest laundry I've ever been to. But they are cashless. They are a little pricey too but they…read morehave everything a person needs to waah and dry. They also have vending machines and a small store nearby for snacks and drinks.

I was ISO a laundromat when our dryer broke down. I called in advance to see how long it would take…read morefor several full laundry baskets I had to be washed and folded. Maria, the owner, was super kind over the phone and in person. The first thing I noticed upon entry into the laundromat was how clean it was. Maria was able to complete my wash and fold in less than two full days. I highly recommended this business!

I stumbled across 2B Clean Laundromat when hunting for a laundry delivery service near me. The…read moreGoogle reviews were stellar and someone mentioned it was Black owned which was an added plus. I called to get more info and spoke with the owner Maria who was so patient in answering all of my questions. It was no problem for them to accommodate my request to use my detergent and no fabric softeners or dryer sheets due to my skin and nose sensitivities. I opted for the same day drop off and pick up service and I've decided 2B Clean will be the laundry service for my entire family of 5. I couldn't be happier with her competitive prices and professional, quality service. Thanks to 2B Clean, I am able to reduce my stress and buy back so much of my time with my family instead of stressing about laundry piling up endlessly. Thank you for all you do, Maria!

I called before I stopped by on Wednesday, 11-22-23. I needed a choir robe cleaned. Multiple dry…read morecleaners were open, but most would not have the robe ready until Tuesday. I needed it for an event on Saturday. The woman who answered the phone told me that if I dropped the robe off that day, it'd be ready on Friday. I picked up the robe Saturday morning, 11-25-23. It was pressed and the make-up spot was removed. I appreciate them coming through for me during the holidays. I would definitely return.

Very reliable, courteous and friendly. Absolutely wonderful! The team here is amazing and will do…read morewhatever they can to help.

The positives are that this laundromat is in a convenient location in the mint Hill area near…read moreHarris Teeter. I have come here 4 times to wash larger loads like comforters and pillows. There is not a lot of seating and not enough of the wheeled baskets for all of the customers when there's a crowd. I always use the larger machines upfront which are now $5.50 per load. I did 4 loads today on heavy duty and noticed that they turned the hot water off and none of the machines washed in hot water. I'm assuming this was to cut utility costs but my laundry came out, looking terrible and dingy and my additives were dissolved like usual. The laundry wasn't smelling as fresh as normal. The workers claim not to understand English, so there was no explanation and I'll have to rewash at a later time. The dryers are expensive with (4)min per $.25. It takes 40 min avg to dry a full load. The change machine is nice and they sell dollar tree laundry products and have a bathroom. They don't have WiFi or credit card payments. Cash only.

Not much to this place. It's a coin laundry. I will take my comforter over there to wash it in one…read moreof the super sized washing machines. People who run the place are always friendly. They have a atm and can always break bills so you'll have change for the machines.

It's 9pm I went down the street to grab my daughter leaving my clothes in the dryer just to come…read moreback to the building closed ...this isn't right you're sign says 7am-10pm why are you closed at 9 and obviously if someone's belongings are in the washing machine they are coming back to get their shit