So we just moved to Massachusetts late last year. Was hard to find a house on the Cape. Market was…read moreinsane. Wanted a home with a pool for the kids, but were outbid on each that was available. So, the one we purchased had space (land) for one, but sadly no pool. We secured some bids for a pool installation. The first bid was outrageous and that company couldn't even start the job until August! Then we found Swimming Pool & Spa Design. Talked to them in December. They came out quickly and discussed what we wanted and logistics. They said they thought it could be in by July. Well, guess what? My pool is in NOW (completed) and it is May 1st! They handled everything- the stamped concrete, retaining walls, the electrician, a referral through those guys for a much less expensive landscaper. The irrigation has been put in. I have a 16x36 gorgeous pool. Our neighbor stopped by and told us not to expect anything on the Cape to ever happen this fast again. Ha! Apparently our neighbor down the street has been working on their yard and pool project for many months! We are just thrilled with Steve (owner) and his family. They have never let the ball dropped. Always are communicative. Super efficient. Excellent workmanship.

I purchased a spa from swimming pool and spa design and saved thousands from the so called pool…read moreand spa whlloe sale places in the city the spa came on time and was installed in less then a week great service would recommend them to anyone

These guys are kind, caring and professional. We are only renting, but they went above and beyond…read moreto get the pool and hot tub cleaned, heated and ready for the family to enjoy. They showed up when they said they would. Just good guys and easy to support. Matt, the owner, is a class act. Owner, operator and see's the job is done right.

I feel I need to warn others of what we are going through. CPCS was hired to fix a hole in our…read morepool wall, replace the waterline tiles and repaint the pool. The hole after being patched still leaked and part of the patch has already crumble off. The waterline tiles, grout, and mortar used was not rated for pools. It was stated on the product that it was "for "interior use only" ((Omnigrip Tile Adhesive, Simplest Thinset Mortar (unsure the grout used)). Immediately we had issues with tiles falling off and gray staining in the pool from the mortar deterioration once the pool was filled. When we requested that these issues be addressed: CPCS/Erlon said they would come backing and fix when the answer was unacceptable and they know they had not done a professional job they returned our deposit. Leaving us to scramble in late June to try to salvage any use of our pool for the summer season.

Awesome place for spa and pool supplies and services! Dawn and her "crew" offer excellent support…read moreand solve all your pool and spa issues.

We have been customers since the mid-1980s. This is a wonderful family owned business. They know…read moretheir stuff And they go out of their way to make sure you're satisfied.

Wow. Couldn't ask for a more smooth and professional installation. We had a tremendous amount of…read morevermiculite work done. The entire bottom of the pool was refinished. The new liner is beautiful. Walter and his crew were very timely and hard working! ! I highly recommend their service. Linda in the office couldn't be any more personable and humorous. The pricing for the new liner was outstanding compared to others. Going to be very tough to outshine these folks!! Continued success. Mark Miller

Imagine you call a pool company to come out to remodel your pool and instead they call animal…read morecontrol and file a false claim about animal cruelty for dogs that they never saw but only heard barking. All of our pets are very well taken care of, healthy and shots up to date. Of course the report was u founded but if you believe that there is an issue in someone's home, talk to the homeowner. You don't report them. I suspect maybe race played a role in this too but unsure why someone would have the audacity to violate your trust and not communicate their concerns directly to the home owner.

I was given MJ Coleman & Sons number by Cover Pools when I was frustrated with another competitor…read morewho refused to repair a glider on our pool cover. Mark Coleman returned my call immediately and within 2 days someone had come and repaired my cover, which had been out of commission for over 2 months. The service was fast, the price was fair (it is over 100 miles one way but Mark paired my service with another in the area and we each saved)! If you have a pool cover that needs serviced, definitely call Mark.

Competent, reliable friendly. Solved leaking tub issue right…read moreaway Need I say more. The real competent deal!

Exceptional Service! Steve Kirby is very knowledgeable, reliable and professional. After trying…read moreto work with three different pool services last year, I am so glad that I found Kirby pool and spa! Steve has been the only pool service who has worked really hard to resolve issues that were not even identified by or followed through by the other companies. Kirby Pool and Spa's pricing is also extremely reasonable for the amount of work that has been completed. I would highly recommend Steve and Kirby, Pool and Spa!

We were losing water from our in-ground pool pretty fast and called our pool company who in turn…read morerecommended Leak Tech. Rob arrived from Leak Tech as promised and ready to address our problem. He was able to find 3 leaks in our liner and air was entering the suction line also. He grabbed a can off his truck to seal the joints better and solved this issue. Next into the pool to fix the holes. My husband and I couldn't be any happier with this company. Professional, no fooling around, explained our problems and fixed the problems at a fair price. Time to pay- we were given a very detail invoice showing all cost in a breakdown manner which Rob had explained thoroughly before repairing our leaks. Thanks again Rob!!

I call Leak Tech last fall because I had a leak in my pool. The pool was losing water throughout…read morethe summer, before I closed the pool for the season I wanted to find the leak. They were a my house less than an hour and charged almost $500.00 and did not find the leak. They said there were few hair line cracks in the spill over spa, which did not lose any water during the winter when it was closed. However, the pool was down approximately 6 feet of water, when we took the cover off the pool this spring.The shallow end was completely dry. When I called them a few days ago, I was told I should call the people who closed the pool, The woman who answered the phone said if they came out again it would be minimum of $250. Are you kidding me??? Why would I keep paying them to do nothing??

When I went to find a replacement for my 27-year-old hot tub I soon found that the technology had…read moreevolved. A lot! In the process of sorting out the new brands, models and features, I spoke with the owners of Cape Cod Aquatics, Jim and Michelle. Based on my needs, they provided a full service quote for removing my old spa and installing the new one. In addition, Jim took the time to send me a comprehensive explanation and comparison of the feature set for the brands I was considering, that I found very helpful in making my purchase decision. Friendly, knowledgeable service! -Bill

Bad customer service. incompetent repair technician and an owner who refuses to take responsibility…read morewhen his/her employee causes more damage while attempting a fix. Then the owner had to come out and spent his time screaming and cursing in frustration while attempting to fix our hot tub. unprofessional to say the least. spend your money somewhere else.