We bought a Nordic Retreat SE from Cape Aquatics and everyone in this company has been exceptional to work with...from Meegan, Michelle, Jim and Mark! They are the "go to" dealer on Cape Cod! read more

Cape Cod Aquatics - Our new tub! - Hot Tub & Pool Near Me - Harwich, Massachusetts

When I went to find a replacement for my 27-year-old hot tub I soon found that the technology had evolved. A lot! In the process of sorting out the new brands, models and features, I spoke with the owners of Cape Cod Aquatics, Jim and Michelle. Based on my needs, they provided a full service quote for removing my old spa and installing the new one. In addition, Jim took the time to send me a comprehensive explanation and comparison of the feature set for the brands I was considering, that I found very helpful in making my purchase decision. Friendly, knowledgeable service! -Bill read more

The owner of this business has a real "attitude" problem. Highly recommend that you choose someone else to service and/or repair a hot tub.

Stay away. Bought a hot tub from them and they broke one of the panels upon delivery. Then, while the owner Jim was standing there watching them, the installers started to put the cover on incorrectly. That left two holes in the other panels. They replaced the panel that was broken but we had to fix the holes in the other panels. Fast forward. Used the tub about 2 dozen times and the locking handle just fell off. Called them and Jim said that "it happens over time" and since it wasn't a manufacturing defect or installation error they'd charge to come out and put it back on. He said that if I wanted I could bring the part in and he'd show me how to fix it myself. Really? So this handle will fall off once a month. Sounds like a defect to me. Or maybe it was installed wrong. The handle should not fall off after such a short period. Spend your money elsewhere because if there is a problem, they won't stand behind their product. read more

Beware! This company acts as if it is doing you a favor to work for you. A terrible attitude in all respects. The service department office staff can only be described as grossly rude. Most certainly not nice people!! Stay away! read more

Terrific quality service. Jamie is a great Tech and Jim, whom I believe is the owner has a passion for customer service. Highly recommend, great job guys! read more

We've had these folks close our hot tub in the fall and open it again in the spring for a few years now. Each time they came to open it, there always seemed to be some issue. This last time, when they came, late as usual, they failed to fix it. They claimed they needed a part (which they said had at the shop) and would be back in about a week. When I called to find out what was wrong and why it would take so long to get back, instead of a call back with some answers, I got a call from their "service manager" indicating that they were going to "terminate the relationship because we were rude and demanding". Now if "rude" means asking for some answers and if "demanding" means asking them to do what they promised to do - then yes we are rude and demanding. My take is that they came, broke the hot tub, realized that they couldn't fix it and then decided to try to shift the blame to us. We paid (too much frankly) to have them close the tub each fall with the understanding that if they opened it again in the spring, if there is a problem they'd fix it. Now they are blowing us off (with a broken hot tub) having failed to meet their commitment - WOW talk about a very, very unprofessional company. So if you are looking for a belligerent, expensive, apparently incompetent organization (after all they failed to fix the hot tub and may have done more damage to it) delivered with overblown attitude, these are the guys for you - just be aware !! read more

Avoid Jacuzzi hot tubs and Cape Cod Aquatics. Paid close to $10,000 for a hot tub in April, and it is still not working properly. And....i get charged for them to try to fix it. The whole experience has been bad from start to finish. Defective tub, and a dealer that is too annoyed to fix it. I truly regret my purchase of this tub and my selection of this dealer. read more

These guys are awesome. Professional, responsive and detail-oriented. Was having issues with an old hot tub/spa showing incorrect temperature readings. They swapped out the temperature sensor, and when the new part turned out to be defective, returned to change it out again at no cost. Highly recommended! read more

Cape Cod Aquatics has been amazing to us over the years! We first started using them with our old hot tub, that they were able to keep alive for a few extra years. 4 years ago we bought a new hot from them and they couldn't have been more professional about removing the old tub and delivery and set up of the new one... just recently we needed a new cover and they were professional and a pleasure to work with. I would highly recommend them! read more

It was a pleasure working with Jim and his staff. My emails were answered so fast and efficiently too. The showroom is neat and well organized. Jim knows his product line and the whole process from ordering to installation was comfortable. His delivery guys were very fast and efficient as well. We love our Jacuzzi Hot Tub and we plan on purchasing accessories as needed. Paul and Cathy T Onset, MA read more

Bought the cottage ohhhh a few years ago. One of those project type homes that starts out with well maybe it just needs a few new planks in the deck and some paint. Oh no, one new roof and siding, new deck, kitchen, apartment and then there is the hot tub. The cottage came with this massive octagonal 80's type disco burnt orange deeper than Pleasant Bay hot tub. A hot tub that 16 could enjoy and you wouldn't talk to the same person twice if you went in for an evening dip. A hot tub that meant a heater 100' away that constantly ran so much it burned out twice and raised the electric bill to a level that you might think my mortgage payment came in the mail. So I contact Jim at Cape Cod Aquatics.....my tub guro, the bromine don, the master of foam the captain of relaxation. "You need a new tub" he answers. For what you are paying in electric bills ..........."ok let's get'er done." So the Jacuzzi arrives by air it seems. Little did I know that a crane was necessary to lift it from the marina parking lot over the oak trees; across our beautiful view; over the glass railing; and right into place neatly on the deck.....or in it. Expert advice; incredible installation and an electic bill that N Star has to be wondering..........what happened? This 6 person or I think I have witnessed 10 adults tub is perfect; simple to operate; cheap to run and did I say it operates year-round? I like it at 98; Molly likes it at 102 (too freakin' hot); Liz will not go in; and Kate loves it but I catch her rinsing her feet if she's been to the beach. Most of Nauset is on the bottom. So if hot tubs are your thing....see Jim at CC Aquatics and relax let the don of tubs work his magic. read more

We purchased a Jacuzzi from Jim & Michelle, the local owners of Cape Cod Aquatics, Harwich, MA., and we couldn't be HAPPIER!!! Great products, people & service!!! They stand behind their products 100%, and are very professional. We had a problem with the pump after one year, and Jim came right out and fixed it, no charge. We highly recommend Cape Cod Aquatics!!! George & Kathie , Chatham, MA. read more

Love our new hot tub and the expertise of Cape Cod Aquatics. The purchase, installation and overall experience was wonderful and better than we anticipated. We highly recommend Cape Cod Aquatics. read more