I've been by their beautiful Harwich location twice for an outdoor shower and a fire pit for the…read morebackyard. Their team is super friendly and took their time to make sure we got precisely what we were looking for. I'm friends with a few contractors who have nothing but good things to say about Stonewood as well.

Damaged my property with a forklift while delivering product. No response from the company and they…read moredidn't notify me until I looked at my security cameras and noticed it was their fault. Took 9 months to get a "repair" but the "repair" didn't fix the issue and made it worse... was more of a bandaid than anything else. I followed up with my rep many times and then he finally left the company and no one else would respond to me. We even threatened legal action but the company didn't respond. Have no idea how they are in business. They have 0 customer service and don't care about your property or your business and the owner Anthony only cares about himself. Be careful with this company. Do not do business with them.

Ken Leandre is a windows and doors rep for this company and dealt dishonestly on many levels. He…read moretried to get me to meet him to give him my credit card number and I wouldn't. He finally agreed to meet me at Mid Cape in Orleans and then tried to get me to overpay by $4500 on a $17,000 bill and told me he couldn't give me a receipt. When the windows arrived the first one was the wrong size. He's the one who measured the windows I was replacing. The next shipment was missing windows. The next shipment had four windows when five were ordered. When I told the drivers how awful I thought he was they all said that it was not the first time they'd heard this from customers and that it wasn't even the 10th time. My other experiences with Mid Cape have been great.

I see some of the bad reviews on here and think maybe those people need some meds or another hitter…read morefrom their pipe! I have been here hundreds of times and never had 1 bad experience. Great service and staff and they always have what I need or a substitute that works just as well, I think some of the people who come in expect to get the royal treatment they got when Cape Cod had 1/4 of the population it has now, unrealistic expectations lead to disappointment. Everybody is a big time contractor/builder/carpenter/painter/landscaper on the Cape so they think. Get a grip and some patience before you show up thinking your the most important person in the room at all times! Your just another face on the Cape now it isn't 1997 anymore so stop cryin about it!

I am not sure if Cathy who works in doors had not had her coffee this morning but she could not…read morehave been ruder. I was asking about Anderson screen doors as I am looking to put one on my house. She could not have been bothered to help me find what i was looking for. You can be sure I won't be purchasing a door from them or anything else for that matter. Judging from the other reviews it looks like maybe they need to have some seminars on pleasant customer service.

I'm in the store prior to 1 pm on a Saturday (I believe site says open until 5pm) when the lights…read morestart being turned off. I asked someone at the counter for assistance and I was told that they close at 1pm and everything was already locked up. It wasn't 1 o'clock yet so shouldn't they have still been open?? Not first time I've had to deal with an uninterested Hinckley employee. Very disappointing.

Lots of interesting stuff! They even have kitchen…read morecabinets....and perhaps a kitchen sink. There are new, used, antique and contemporary furniture, rugs, lighting, mirrors, hardware, cabinets and more. You never know what you will find there And the people are friendly and helpful.

Love items available. and have donated items Staff is pleasant and very helpful. Place is well…read moreorganized and easy to shop for home needs

The carpenter I hired to replace the front door on my home gave me precise measurements of all the…read morehinge locations so my new door would fit perfectly. I gave the measurements to the Mid-Cape door salesman, but when the door was unpacked at my home the hinge recesses were not where we had specified! I complained to Mid-Cape that the carpenter had to charge me an extra $100 to rectify their error, but Mid-Cape refused to accept responsibility and pay for their failure. I won't be going back.

Kitchen and Bath cabinets Nightmare...I need a manager (or someone that can help) to call me about…read morean order that was placed in Nov/Dec 2021. We received 25 kitchen cabinet components and 8 were either the wrong size or built incorrectly (we were not aware that they outsource the cabinet making). We are not sure if it was mis-ordered by Mid Cape Orleans or built incorrectly by the third party cabinet maker. We were told that it would take 2 weeks to be fixed and delivered to us. It's been 4 weeks and we only received 2 of the 8 and they are both wrong! So that's going to take another 4 weeks on this schedule???

Before going there, please know following : They will charge…read moreyou up 25 - 250% of price to buy the same things on Amazon ( Kohler). And despite this, if you tried product and absolutely didn't like it, they will not take it for return. You can only return if you never tried it and product in original packaging and they still will charge you 20% restocking fee. Price on tiles even worse: 200 to 400% more than Floor and decor, and if you order more than needed, no way to return.

Great from the beginning. We were on a trip and needed filters for our descaler system for when we…read morereturned home. We stopped in to Supply New England. They ordered them for us and we picked them up in 2 days time. Pick was just as easy. Thanks to the teamwork, we won't be stressed having to get the filters right when we return home. Thank you to all who helped.

lousy service, just tried to return a small light bulb but they didn't take the return because the…read morecardboard packaging was ripped. if you don't take returns on ripped packaging, make packaging you don't have to rip to get the product out. teller was grumpy too!

The item I was looking for was first searched on the website…read more The price was fair, called Baskins to see if in store for pick-up, gave product brand and Ace internet price, phone reply, we have it but was not Baskins price, they wanted $20 more. Got them at Target, saved $45. Buy local not in Harwich port.

Purchased an expensive door with a lifetime warranty from this place. Door rotted quickly. Called…read moreShepley never expecting what came next. Guy in charge started yelling at me that i should never expect that the door would not rot. I was stunned, but asked if that meant that he was refusing to honor the express warranty. He told me that he would do so "once" (meaning that if the replacement door of same type also rotted, he would not honor the warranty, which was a direct violation of the terms of the warranty). Best of all, i had to threaten legal action to actually get the replacement door after many months of delay ...might have actually been more like a year, but i am not certain. The guy, who i understood to be a manager, was so nasty that i am really shocked. Could have been a one-off, but just don't know. I will certainly not frequent them again, and when i have had contractors do work on the house since that time, a condition is that they not purchase anything on my job from Shepley. I realize that they don't need my business, but what other recourse does a consumer have? No one should spend their money at a place that treats its own customers with contempt.

From the owner: Our mission is to become a respected leader in the building materials industry by investing…read moreourselves in our customers, our employees and our community. We want to be the Company that does it right and the Company that people want to buy from and work for.