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    Precision Pools and Outdoors

    1.0 (3 reviews)

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    Pool maintenance

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    11 years ago

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    13 years ago

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    Ranger Pools - Ranger Pools Logo

    Ranger Pools

    (9 reviews)

    Unfortunately I am not able to rate my experience as 5 stars. Initially I thought I had found the…read moreperfect company (I got the "we'll fix your gate latch" treatment and they loved the family dog in the sales meeting...). That has all subsided and it has been a very poor experience. I have never written a negative review of any business prior to using Ranger Pools, but I feel compelled to inform others of my experience. The issue arose when I noticed a leak in my pump, of which I could tell they left a piece off the equipment when servicing it. What followed was 2-3 weeks of frustration in them not addressing the issue (after they took the piece off). They either responded with a quick note about they will fix it tomorrow or no response at all. My frustrations really escalated when they made regularly weekly visits and did not fix it - they would send out the "everything's good" type of weekly status report. The only way I could get them to address my concern was writing a Yelp review. A few minutes after that went up they sent an email asking what I wanted. I said I know you haven't been servicing my pool to my expectations for at least the last month, please fix my leak and give me the last month's charges back and in return I would remove the Yelp review. They fixed the pump finally, but to this point there is no refund. As unorganized as they are, I'm just watching for the next month's recurring charge, even though I cancelled them long ago. I hired a new company to come out and I got even more shock. Despite the most recent weekly report from Ranger showing cyanuric acid levels as 30-50 ppm which they labelled "ideal," the new company found the level to be 300 ppm! For those that don't know, this is a chemical that slows down the reaction of chlorine so it doesn't evaporate too quickly. When you get a level over 100 ppm you essentially lock up the chlorine from working at all. And you can't get it out of your water, overtime fresh water will dilute it but at levels as high as I have I am left with the likely option of having my water pumped out and having to start fresh. This is because bacteria and algae will be certain and there are some health concerns in having that high of level of acid. Of course, with North Texas water restrictions I may have some hoops to jump through and some extended loss of use. To verify the new company had a correct reading, I took it to Leslie's and unfortunately they came up with a similar result and prognosis. The pool will need to be drained. I've tried to reach Brandon and the tech numerous times throughout this to reach a resolution and correspondence is limited and they take no responsibility. How in the world did it go from "ideal" to disaster in a 7 to 10 day period? Or did this happen in a 10 day period (Leslie's staff tells me you'd almost have to try to do that in that short of period)? Did the tech lack the knowledge to do the readings or did he just skip over parts of the service? These are all things I am wondering. One thing is for sure, they are very careless with my property. It was common to find pool items strung across the yard and landscaping, computer boxes on the equipment left open, leaves remaining in pump baskets and the gate was always left unlatched for the dog to escape if we didn't notice it first. Brandon's response to what happened and the possible resolution, written 10/1/14: "Jay We call it old water and it happens to every pool after a period of time. It's normal and unavoidable." My pool just turned 3 years old. I am not an expert but I don't think it is normal to have to drain the water every three years due to chemical imbalance. And it hardly explains why it went from "ideal" to emergency situation in a short amount of time. But maybe that is "unavoidable" for Ranger pools too. A little customer service, accepting a little responsibility and offering some form of refund or ways to correct the problem would have resolved this. But their customer service is non-existent. I'd encourage all to keep looking - don't buy into the friendly sales pitch...

    I just bought a house with a pool, with zero knowledge on how to maintain one. Brandon, from…read moreRanger Pools, came by and in a very short time got my pool whipped back into shape. If you need pool service, these are your guys. Fast, extremely friendly and affordable.

    Sparkling Clear Pool Service

    Sparkling Clear Pool Service

    (2 reviews)

    Not sure why Yelp has me as Lynn H in Chandler AZ? My name is Lisa and I live in McKinney, TX. I…read morehad Sparkling Clear Pool Service clean my pool for the month of May while I was out of the country. I was appreciative that they were willing to do it knowing in advance that I might discontinue service upon my return. Bob seemed like a nice enough guy and the pool looked good when I returned. But during the last 2 services they neglected to clean my in-ground spa. Not sure how that got missed as it's quite prominent and there was a ton of DE that had backed up into the spa. Not sure how that happened as I wasn't cleaning the pool at that point. So when the spa was left as shown in the photo for the second week in a row I contacted Bob by text and included the photo attached here. He returned that same day and sent me a text with a photo showing it had been cleaned (attached) and I thanked him for taking care of it, especially since he knew at that point that I would be cleaning my own pool moving forward. When I returned home I noticed that my spa fountain pole was severely leaning. That following weekend I investigated why this was happening and realized that the pvc pipe supporting the fountain head had been broken. Bob had to have either grabbed it to steady his footing in the spa or hit the pole quite hard with the vacuum. I contacted him on 3 separate occasions concerning what I had discovered. I even filled out a comment on their website. Crickets. Never, ever heard from him or anyone from him company. Not a single, solitary word. I understand accidents happen but I just wanted them to take responsibility. So I spent my own time and money and drained my spa, remove the broken piece of pvc, (see photos), ordered new pvc pipe and couplings where I need need to glue pieces back together and screw it back into the bottom of my spa. To add to my frustration when I cleaned my pool one week after Bob's last visit and I saw that my chlorinator was completely empty of any chlorine tabs. It had only been 1 week and there wasn't even a small, tiny piece in there. Also, when they saw the DE backup into the pool Bob should have said something. The circulation of the pool was not good as I could see from the flow of the spa fountain prior to Bob breaking the pole and they never did a backwash. I've used a few different pool cleaning services since we've been in this home. This company is by far the worst I have ever used. I would never recommend them to anyone.

    The owner, Bob, is a gem! I was in a local pool store looking for options to clean all of the…read moreshingle mess out of my pool after the damaging hail storms and they recommended him for a one time clean of the pool and saved me at least a hundred $ of supplies that I would likely use once. He came to my house immediately and took care of the mess in the pool. They offer monthly cleaning and repairs. I would certainly recommend giving them a shot.

    Evolution Leak Detection & Pool Repair

    Evolution Leak Detection & Pool Repair

    (13 reviews)

    My pool seemed to be losing a good amount of water and I woke up to find it had dropped 3/4"…read moreovernight and the pump starting to lose prime and suck air. We were about to be out of town for the 4th so I needed someone out that day. I reached out to Evolution and after a little back and forth they were able to fit me in that same day at a reduced (50%) of their typical emergency call fee Dakota arrived when he said he would, performed a pressure and a dye test and located leaks at the juncture between the pool body and the face of both skimmer boxes Dakota executed the needed repairs and the problem was solved. Once again he gave me a 50% discount on the repairs to "win my business" Dakota and his assistant went about their business in a very efficient and professional manner. I was impressed by his willingness to work in bad weather (it poured rain at my house that day) and by his willingness to go the extra mile to earn my future business. I cannot recommend Dakota and Evolution strongly enough. if you have structural pool issues of any sort, call Dakota first. You won't be disappointed and you can thank me later for the recommendation

    Wow. Showed up when they said they would, and did a very thorough inspection. Showed up for the…read morerepair exactly when they said they would. Repaired 2 skimmers, found and repaired a leak under the deck, and repaired all the mortar on the waterfall from the hot tub. Gone by 3, after a great cleanup. Not sure if they're the cheapest, but I'd be hard pressed to not say they're the best Highly recommend.

    Precision Pools and Outdoors - poolcleaners - Updated May 2026

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