Honest excellent service. Dom is very knowledgeable & reliable. I highly recommend this auto repair…read more& sales shop

Andrew is very kind and honest right from the start. Hes got a nice selection of vehicles and…read moretrucks as well. If your looking for a reliable vehicle or truck he will do his best to get you approved.

Vanderstyne's service department had the best customer service in Rochester! I went there last…read moreweek with an issue with my suspension. I just moved here from San Fran and was worried to come to a dealer for service because I wasn't from the area. Tim and his team helped me and welcomed me to the area. I will always come back for service going forward!

I was really pleased with the level of service and responsiveness here! They got back to me quickly…read moreabout the issue I brought my car in for and also informed me about another problem they diagnosed through inspection. Prices for parts and labor seemed fair.

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

The last two appointments I've made here, they had no record of. We figured out on the second…read moreappointment, I've been calling the wrong location!! Ahhhhh BUT they got me in both times without giving me a hard time. I bought my last car here and will go nowhere else, these guys are great!! Silly me. They have a new waiting area and it's beautiful. They also have snacks!! And coffee... or hot chocolate... or tea. They have vending if these don't float your boat. For snacks they have fruit, granola bars and fruit snacks! Mmmmm. Makes waiting less painful. I had my car interior detailed here and was a little disappointed because it didn't have that clean feeling when I got it back. The air freshner they put in it was strange and there was no shine or gloss. For almost 90 bucks, I want more. I want to see and feel like it got cleaned and I didn't get that. The other problem was I asked for a loaner for the day.... I got one but they wanted me to pay for it. Excuse Me? I spend enough money here and they shouldn't be charging for a loaner. However, those were the only 2 hiccups I've had. I will continue to come here for service because it's fair and they're professional, I just won't be getting it cleaned here anymore.

I have been dealing with Ralph Honda for over 15 years. I find the people that work there are…read morefriendly and trustworthy. From Bob and Elvis in the sales department, to Steve and Savannah in the service department, and even to Chuck in the collision shop out back - they know how to treat their customers right. I bought two cars from them and I get them serviced at the dealer. I know some people think that's crazy but they actually work out to be less money and better service and they certainly know my car inside and out. And just today I went in with a question about a small scratch and mark on the fender of my car and Chuck in the body shop took 15 minutes out of his day to make it right. Right on the spot. That's what I call Service! I highly recommend Hondas and I highly recommend getting one from Ralph Honda.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

Very courteous, employees professional. I didn't get my car from there but they took care of it…read morelike I did. They go above and beyond

Actually nice and understanding! The previous negative remarks must be before they corrected them…read more Helped me out and got me a plan to pay for my repairs.

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

The car buying experience was a bit of a mixed bag…read more The good: The saleman was very curtious and easy to talk to. The dealership was clean and seemed like an efficient operation. The price I paid was fair. I didn't get a good price for my trade but that's because the resale value of used EV's is awful right now. Most of the transaction was performed via email and text messages, this didn't seem to be an issue. The not so good: When I tried to correspond, replys to my messages were very slow and the responses were sometimes vague. I made an appointment to close the deal and ended up waiting for over an hour to talk to the salesman, I was on a tight timetable and had a long drive to dealership. The final part of the transaction was rushed as they were closing. One of the financial guys came up to me after all the paperwork was filled out and said they needed an extra $500. This is the third time a dealer has tried to squeeze another $500 out at the last minute.

Took my 2026 Tahoe in for its first oil change and tire rotation (at no charge as I negotiated it…read morewhen I purchased it in April 2026) Before I dropped it off, I marked the tires as I usually do to make sure they were done. Well guess what? NOT - when I asked about it and showed my evidence to the service clerk, he got his manager. NOT HAPPY with the service manager's response. The manager proceeds to explain to me the tech thought the tires were fine and due to low mileage, he did not rotate them. BUT they were going to charge me for it! Manager then says that the service clerk was not aware that the tech did not rotate the tires and "its free anyway". So, I guess their lack of communication is on me. I checked the oil at home and it was new, but I am questioning if the oil filter was changed. I don't trust Bob Johnson Chevrolet at this point. Our household has purchased seven vehicles from them in the last 20 years and has had any major service done there. This would have been a perfect teaching opportunity for them to address the lack of communication between the service desk and tech group and allowing the customer to decide if the tires should be rotated. I was not looking for a heartfelt apology. An acknowledgement of less-than satisfactory service would have been appreciated. How about offering another free oil ($79.99) change and tire rotation ($29.99).

If you are looking for an honest car dealer this is it. We have dealt with them for several years…read morenow and they continue to impress. We previously purchased a few cars from them and it was a great experience. We have had routine service, emergency service, inspections and car detailing done. Most recently they helped us with shipping a car back from the south after the winter. It is refreshing to deal with someone that is honest and professional. We have complete trust in Universal which is why they service all of our cars as well as several of our friends cars. This is the only place we will buy our vehicles. Thanks again for treating us with respect and always doing a great job. Customers for life!

universal Imports is the best organization I've ever dealt with for any of my automobiles. They…read morewere quick to take care of all of my needs. They're the best.

Took my 2016 F250 in for a state inspection, a recall and a good "physical" as I was getting ready…read moreto take a trip out west. Got a call from the service department that the truck had failed inspection due to the window tint. I informed service that it has been inspected in NY eight (8) times and never once was the window tint and issue. I reviewed my paperwork to find that it was inspected by this dealership less than two (2) years prior, without any issues. The service rep told me it never should have passed back then. Was also quoted $83 to clean the battery terminals and that my DEF was getting low. The recall was not really a recall per the service rep either. I would never trust this dealership to be honest with me, and I will never return there.

I just got back from GVF in Avon NY. I had gone in for a NYS and to check out the rear brakes as…read morethere were gouges on the rotors along with a tire rotation and oil change. As I had purchased the vehicle from there lot. I was told on my previous visit that I had one service left of the free oil change and tire rotation left before they would become invalid. I was informed that There was a glitch and THEY had written the services up incorrectly so instead of saying oops our fault we screwed up when We informed you of the availible services left on your purchase I was charged for the oil change even though they had written the services up incorrectly and informed there customer of the incorrect information. I feel this was an error on the business and the consumer had to eat this one when they were informed of wrong information. I was also informed that back brakes for a 21 Jeep Compass was going to be like $900... Please that's a price gouge if I ever saw one. Do yourself a favor and just run... Seems like they are all over the place and don't communicate within the company so why would they communicate well with their customers.....

My husband and I were in the market for a truck and we found one we loved online being sold by…read moreNorth Coast Auto Brokers. The catch: we are in CA and the truck (and North Coast) are in NY. I got in contact with Jared and he was absolutely wonderful in negotiating a more than fair price for the truck and even splitting the cost of shipping it to us in CA. All of our communications were via phone call and email, and Jared was always very quick to answer the phone and respond to emails. We were just about to pull the trigger on the deal, when we discovered that the truck did not meet CA emissions requirements (the sticker under the hood even said " California: Not for sale in states that have California emissions standards.") As you could imagine, we were so bummed. Even though we did not end up buying from North Coast this time, we would absolutely not hesitate to purchase from them should we find a vehicle we love, and that we can operate and register in CA. We have been treated with absolute respect, kindness, and patience and would recommend anyone to purchase a vehicle from North Coast Auto Brokers.

Trey was a good communicator and made the car buying experience tolerable and quick by focusing on…read moremy goals. Thank you!