Harry and daughter Quinn are the kindest professionals in town, or anywhere. Service and Aloha John and Devon read more

Thanks Harry, you even cleaned my car after you put my window in and gave me a ride...God bless you and your family! Thanks!! read more

I had numerous contacts w/ the H2 (Harry Sr. & Harry Jr.) when I was driving parts for a local parts house. They treated me like I was a best friend, when most places couldn't be bothered. So, when I needed some work done, Precision Auto Glass was a no brainer for me. They bent over backward to accommodate me. Get this, Harry Sr even asked, "WHEN do YOU want us to have the work done?" How many other places have ever said that? I can count them on one finger! If you have any auto glass problems.......go see the Two Harrys. read more

So many Hawaii businesses are "relaxed - disorganized , poor responders or even not responsive at all . This shop is great!! Harry is terrific as are each of his staff. Very attentive to both the quality of the work and the professional pride and genuine warmth. Kudos! read more

Harry and his daughter were so helpful to My son in helping him to fix his car window's regulator and fixing it so that it could roll up and down again! He is away from us going to school in Hilo so it was so helpful to us to hear a friendly voice saying they would take care of our son...They did that and more, by polishing up his headlights to looking new so that he could help with the safety check on the car! My son said they were so friendly and helpful to him. Much Mahalo to a great family run business who put their all into doing great work and treating customers the right way! Thank you so much!!! read more

Harry and daughter were great!!! Very friendly, shared and explained his technical knowledge on what he did, what the prior windshield installer did not do. My wife's car needed a windshield replaced for her 2006 Toyota Avalon. Harry had one in stock! Service was easy, drop off, and pick up. He was quick and also vacuumed the front of car which was nice. I highly recommend Harry if you ever need a windshield replaced. He has years of experience in the business, friendly, and shares advice. read more

Harry is the nicest guy ever. The whole family is amazing. I'd be lucky to have family like that. Oh, and then there's the business. Quality business. Great and timely. Good communication. I've never dealt with a more caring and professional entity in the automotive industry (or any industry, really) than Precision. These guys will take care of you and they'll treat you like family. Old school. Doesn't get any better. read more

Called Harry at Precision for a windshield replacement. They did not have in stock but he called me back with an estimated time if ordered and really went out of his way to help. He was so nice and helpful. I called another company and by coincidence they had double ordered the exact windshield I required for another customer and I reserved it. read more

If I could give this company 1,000 stars I would. They're ohana company and they make you feel apart if it. They truly go above and beyond and know what it means to give excellent customer service. If you need to get any auto glass repairs done this is the place to go. You will be more than thankful you did. ~ML~ read more

Noticed my 2020 4 Runner had a small crack in the windshield this was on a Saturday went on to google to look for a good glass shop in Hilo and after reading all the reviews I picked Precision all the reviews were 5 stars! So I called and spoke with Carly who I must say was very helpful on the phone. She actually took down my vin to try and find the windshield for my vehicle within 5 min she called me back as promised said she found a windshield and could have it shipped from Oahu to Hilo within a week! I was very happy to know they could bring it in so fast! Also called shop and kept communicating with them as they are easy to reach and actually kept me informed on everything! Being that my car was so new I was so nervous to have the job done but after being rest assured by Harry over the phone and having him explain to me how I have no need to worry and how much experience he has doing this it really helped me lol! Glass arrived week later and they were able to schedule me the next day I was so very happy just wanted it to be replaced as I was so distraught looking at it cracked lol! They called me said vehicle was ready and Harry showed me the job he did which was flawless!!! He was able to do the job and save me $220 since he did it and did it correct I didn't have to go back to Toyota to recalibrate the windshield I couldn't be more happy!! I highly suggest anyone with any kind of glass replacement to definitely go and see Harry and Carly!! I'm so happy that I did! read more

After getting the runaround from Aloha Auto Glass, thank goodness I found these guys. The difference was like night and day. They were probably the nicest locally-owned business I've ever met since moving here in 2004. Harry Castro was a gentleman as were the guys I spoke with over the phone. MAHALO NUI! I have a big mouth and will tell everyone to go to you. read more

I needed the side mirror of a vehicle repaired. They were the only company that answered their phone and was able to give me a quote right away. They were able to repair the mirror quicker than the estimated time. They are very professional and have the best customer service. I highly recommend them for any repairs. read more

Harry is definitely an amazing business owner & family man and I always recommend him to others. He's always willing to help and never gives you the runaround. I went there a few weeks ago because a rock hit my windshield and although I only waited like 5 minutes while he finished his lunch (we talked story meanwhile), he didn't even charge me for "making me wait". He's the sweetest and if you want to support a super amazing family, please come here. Mahalo Harry!! Please keep setting the example for these local businesses. read more

I wish we could give them 100 stars! We had a family emergency & needed to have a windshield installation expedited & we also needed to have the car shipped to the Mainland. The earliest the shippers could accept the car was on Mon. & due to a family illness we needed to fly from HI on the previous Sat. Not only were Harry & his staff professional, caring & courteous, Harry insisted he would deliver the car to the shipper for us on Mon. It isn't often you encounter that degree of human kindness! Harry Castro of Precision Auto Glass deserves a Business of the Year Award! read more

I would give this place a million stars if I could. Great service from my initial phone call to picking up my truck. Harry and his staff turned a stressful situation into a relatively painless experience. I liked the service and treatment so much, I'd consider breaking my windshield again just to give him more business. Other companies in Hilo should take note. This is how you treat people. read more

In my 30+ years of owning a vehicle, I have NEVER had to fix/repair/replace a windshield until I was replacing my windshield wiper blades and the metal arm dropped on my windshield. The spidering that resulted quickly grew and grew and grew in a matter of minutes. I was pissed. (My record of no cracked windshield had disappeared). I quickly looked for an auto glass shop that could replace my fractured windshield...pronto. I called three shops, two of which never returned my calls. I called Precision Auto Glass (a pleasant female voice on the phone) and I was assured that they carried my (make & model) vehicle's windshield and that to my surprise would have it installed within the next 36 hours. I met the owner, Harry Rock Castro and he reassured me that he will "do it right the first time". On the 30th hour, his office manager called me and said it was done, exactly at the estimate I was quoted. I was extremely pleased with the work that was done and appreciated the friendly service of Harry and his office staff. read more

Recently had a window busted out of our vehicle; called other glass places and they said it would be a week to get the window replacement from the mainland via barge and that they would crash wrap our window in the meantime. This was a problem because no carport to park in and crash wrap would have left our vehicle vulnerable to vandalism and theft again and possible moisture. So checked on Yelp for ratings; Precision had the highest rating so called them. Talking with the receptionist was like a warm hug; she said they could order glass and have it in 2 days via air delivery and they put our vehicle in their shop under cover until it arrived. I can't say enough good about Harry; the nicest man ever; installed the glass as soon as it arrived, and we were good to go. I would highly recommend this shop to anyone. Fantastic service. Mahalo! read more

Although I was bummed about the crack in my windshield, I had such an awesome experience with Harry and Carly. They were so very nice and accommodating and did a fantastic job on my car!!! I will certainly recommend them to all my friends and family. If I should ever require this type of service again, I know exactly where to go .. Harry, Carly and Precision Auto Glass .. they are truly the very best!!! read more

We called the two glass shops in Kona, one was out of business, the other one we needed to wait 2-4 weeks for delivery. We called Precision Auto Glass, the windshield was in stock. Made an appointment. They finished it sooner than expected. They shuttled me to the mall while we waited. Great, friendly, fast, reliable service with Veteran Discount and they even vacuumed the car. Forget all the other guys, Precision makes you feel like 'Ohana!!! read more

Standup guys; honest; personable; fast. Had an emergency repair as my passenger window dropped off the track in a torrential Hilo rain and these guys stopped what they were doing to help me. Great family business, and they will have my business if anything else occurs in the future. read more

Its a family business that is a model for how businesses should be run. Everyone associated with the business introduced themselves and asked for my name. The service was provided on time, with professionalism and care, and for less than I was quoted. Harry Jr. installed my glass, while his brother Kyle assisted. I cannot recommend Precision Auto Glass highly enough. read more

Outstanding service and quality work! I see Harry for all of my glass repairs. He is an awesome businessman who genuinely cares about his customers and the people of Hilo town. read more

Had a leak that needed to be sealed and Harry Sr and Harry Jr not only got the job done but their customer service was awesome! Their daughter (I think her name is Karli) was such a sweetheart! read more

Extremely satisfied with my experience here. After my windshield cracked, I went to them and they have guided me in the steps I need to take such as insurance. They were prompt in calling me when the new windshield came in, and got to install it soon after. Their customer service is truly outstanding and judging from the rest of these reviews, a lot of people feel the same way. This is how businesses should be ran. If anything should happen to my vehicles glass (hope not), I won't hesitate to come back to Precision Auto Glass. read more

I called 2 other shops before this one and got no answer. Harry has the best customer service I've ever experienced...From the phone call making an appointment to picking up my car after it was finished. My windshield cracked yesterday early afternoon and was able to take my car in same day to get it replaced. There were 4 appointments ahead of me but it was done in less than 3 hours. Went to pick it up and he had even cleaned my headlights and vacuumed my car! I definitely recommend Precision Auto Glass to anyone who needs a new windshield or repair. read more

Highly recommend this place. Great services, great people, goods location. 5 stars for sure! If you have a choice, don't hesitate, you'll be glad you chose Precision. read more

This business helped soothe my nerves after our window suddenly broke on our Jeep. You will find stellar professionalism and care. Harry was extremely helpful and prompt in responding to my questions about the quote, arrival of parts. He called us when the window came in and got us in right away. The best service, professionalism, and follow through. There is no reason to go or call anyone else. The staff treat you like family in every way possible. The best prices around as well. You can't be beat. What a blessing! Thank you to Harry and the Precision Team. I called three places and got the best deal here but the service was worth a million bucks! read more

Harry is a consummate professional. I needed a window replaced on my Honda after a theft and break in. He ordered the glass and went well beyond what was expected . I highly recommend this business. read more

awesome service, great quality, friendly, speedy!!! i recommend this company to everyone!! they were very accommodating! 100% happy with the service!!! read more

This is the only place to go. Harry and his family know how to do business with big aloha... exceptional customer service, professional, friendly, priced right! read more

Awesome service!!! Would give MORE stars if I could. Ever wish a business would just put themselves in your shoes, and understand your plight, this is exactly what Precision Auto Glass in Hilo did for us. As the manager of an tent and event business, trucks are our lifeblood for success. Our flatbed truck windshield was destroyed on Friday by a baseball at a ballpark on an incredibly busy weekend, we called Precision Auto Glass and Harry really showed us he cared and understood we needed to be back on the road (without even asking). He said simply said, "bring it in, and we will get you back on the road today." I am truly impressed at their level of service, professionalism and integrity. Any time we EVER have issues with our trucks glass we will surely call them back. Don't even bother calling anyone else (most others did not event answer the phone). Safelight was prepared to fix it... almost a month later (thats crazy). Thanks goes out to both Harry's, we truly appreciate your business and hard working attitude. read more

Harry is not a man of his word. The customer service is terrible and he over charges for the glass replacement. He is a good sweet talker and will charge you for hidden cost. I also found out if quoted me a price and charged my insurance company double the quote. I would never goo there again!! read more