Highly recommend Body Pros in Hilo for any collision repairs. They did an awesome job and returned…read morethe vehicle in showroom condition, even cleaned the inside!

We took our car in for an insurance estimate. They were prompt. And we were able to move ahead…read morewith our insurance claim. Unfortunately, our car was totaled. So, we were not able to use their repair service.

Debbie was wonderful to deal with. My truck was repaired in excellent condition in the time frame…read morethey suggested. Their dealings with my insurance company were seamless. I would recommend them and use them again.

I met Debbie and the crew many years ago when I worked for the computer industry. Over the years…read morethey have maintained a customer focused attitude and always do excellent work.

I WILL RECOMMEND THEM 100% EVERYTIME! The back of my 4runner…read morewas completely smashed, the bumper was hanging and the passenger side front and back was also severely damaged. These guys offer excellent service with a true "customer first" approach and true commitment of going above and beyond. They kept me informed all throughout the project, had it ready ahead of schedule and gave me my 4runner back beautifully detailed inside and out! They stayed right on budget and even did some touch ups to fix the other small wear and tear scratches. I highly recommend this family owned and operated collision shop 100% everytime.

They are crooks and liars. They had insurance money for 2 months before ordering the parts and…read morelied about it the entire time. They never pulled the car apart to even know what they needed to order until after the first piece came in. Said they can't order the next part because they need more money (despite already getting paid and labor, which they haven't done). Most dishonest people EVER! About to involve police for theft and insurance fraud as Ed (who is not the owner or an employee, but the father of the owner and the only one who answers the phone) won't let us speak to anyone that actually owns or works for the .company

High quality inspection, professional paint and installation work. Solid communication and great…read morecustomer service. Will use them again when needed.

My 2026 Ford 350 was towed to there shop because my insurance company said MS Auto was part of…read morethere network. Tow truck driver showed up and they took pictures of my truck from the tow truck. Next day i went to check on my truck. They said they didn't know where my truck was. Found the truck and had it towed back again. They made a assessment of my truck from the tow truck again. Then they sent the truck back to the tow yard. It has sat there a week racking up tow fees and storage fees. Then i get call form MS Auto (Matthew) that they could not do the work on my truck. Wasted a week and did nothing. I am paying car rental out of pocket. I had to get the truck towed again to another auto body company. I checked the reviews of MS Auto and now i know why

Sorry cant really much good about this shop I should have…read moregone to Sanborn. The owner lies said he was trying to Reach me when he claims he sent multiple msgs to my home phone that dont take texts. He said 7-10 days. When i said i needed it to go to kona on the 9th they not ready till next day because they took off on Fridaybefore. Then i get a msg on the 8th that it will be ready after 1 so i drive almost 40 miles and a hour. And he said that he sent msg to Wrong person. There customer service sucks. And combination worse. Noticed a few minor scratches but hard to prove. Sorry take to Sanborn next time.

No customer service! Overall, such a horrible experience and a headache that no one should go…read morethrough. Took my car in to get fixed and the job took well over 2 months. During that time they gave no updates. I was the only one reaching out to get information. On top of that, they rarely answered their phone. Sometimes when they did, they were rude. Do not recommend.

Not a very detailed or thorough cleaning for the price. The service was kind and helpful but…read moredefinitely uninspired or interested in a job well done. I would not recommend this business to others or returning for further service.

Very disappointed with the quality of work. Had my Honda Odyssey painted and it looks like a back…read moreyard paint job. Very unprofessional. They painted it the wrong color the first time and broke both of my automatic doors and said my husband can fix it (because my husband's a mechanic). Brought my car back for them to "fix" and now it's the right color but dull in certain areas and they didn't respray the door jams. Will be taking it elsewhere to fix the entire car. Also, they damaged the window rubber by putting paint thinner on it and a lot of over spray on the chrome trim.

Great service, called made a same day apt for safety check. Smooth efficient. The service was…read moreexcellent. If you know you know.

They did my 2026 annual auto inspection. Excellent service and helpful customer service. Just wish…read morethis garage did other required service on Volkswagen cars as well. Yes, I highly recommend this business.

Horrible quality workmanship, shady business practices and substandard customer service. Staff…read moreinsisted I pay in advance before work was done and got mad at me when I questioned it. Shop did not fix primary damage, they fixed a tiny dent less than 1/4 inch and there is scratches and fish eye in that repair. For this they charged me $2500, and then refused to make their mistake right. Do not deal with this shop. Worst service & ethics I've ever seen. Beware!!!!

I was in an accident (my very first) earlier this month. I am so happy with the end results it…read moredoesn't even look like I was in an accident . Thank you Q&M Autobody!! If you are ever in need of any auto repairs please come see QNM AUTOBODY!!