DO NOT USE THIS LANDSCAPE FIRM! THEY DO NOT BACK UP THEIR WARRANTY. $15,450.00 spent, and I have a crooked retaining wall, and Poynter is not willing to come and correct the issue and prove it is structurally sound. I hired Poynter to build the retaining wall, costing $15,450.00, because they designed my landscape plan and were aware of the location, size and timing of all aspects of our plan and so I could be assured what was in the picture would be delivered, and they warrantied their work. At completion it was explained to me that although I had hired them to deliver a wall that would allow me to have a yard per the plan, they would not complete the final grade, and it would be fine because the builder had yet to lay the sod, and the builder would care for the grade in their final grade. I noticed a few weeks after the wall completed, that my fencing was all bent, and that the wall was bowed for a large portion of the wall, and was obviously moving and the fence with it. Poynter sent their wall expert out to look at it. Poynter's expert stated that the wall was structurally sound, and although it had clearly moved it would not fall down. He was so confident that he verbally offered me an extend warranty. I preferred for the wall to be corrected, so I requested such from Poynter. Time went by and no action had been taken to correct the issue. I finally got an extended warranty in writing, BUT Poynter also included a disclaimer stating any machinery being used for any work in the yard in the future would need to be kept a minimum of 10 ft from the wall and that I needed to notify them 7 days in advance of doing any work in my yard, or the warranty would be void, and that it was their belief that a heavy machine being used in the rear yard had caused the issue. This disclaimer with its constraints and criteria were never documented nor were they verbally communicated before the wall build started or even at its completion Poynter used this opportunity to blame the bulge in their wall on 1.) the installation of trees (not anywhere remotely near the bulge in the wall), 2.) the manual digging of fence posts, and 3.) the final grading/ sod work. Note: Poynter was well aware all of these activities because; 1.) These actives were on their plan. 2.) We communicated with them that their delays in completing the wall, due to weather and permit issues, were holding up these activities. 3.) Poynter stated that I should wait for the builder to do the final grade instead of completing the final grade themselves. After noticing that the wall continued to shift I contacted Poynter again, and demanded they come and inspect the wall again as there was continued movement. This time Richard Poynter showed up to look at the wall and was extremely argumentative, again saying there was nothing wrong with the wall, and my expectations were too high to expect it to remain straight. Poynter said the wall was sound, and if I did not believe him I could engage an engineer on my own dime to prove it. My response was I don't think I should have to spend even more money and I would expect them to refer an independent engineer and pay for the engagement. I also asked that Poynter just fix the top course of bricks which would at least correct the appearance of the bulge and if the engineer confirmed it was sound, I would be happy. More time went by and Poynter emailed me saying they needed the contact information of everyone that had worked in my yard. I stated that I did not believe this was required but if they have the engineer contact me I will answer any questions he has (as an independent assessment) and put him in contact with my contractors if needed. Poynter then stalled telling me they were working on engaging an engineer to look at the wall and would get back to me, but used the time to position themselves legally sending me a registered letter demanding that I turn over the contact information of everyone that has worked in my yard under the pretense that they needed it for the engineer, but in fact so they could use that information in a legal defense. read more