I have had an in-ground irrigation system for 13 years or so. I have used the services of a number of irrigation companies over the years. For the last three or four years I have been using West County Sprinklers. I have found them to be very customer friendly and have gone way over the top to take care of any issues I have had with my backflow valve.
However, this weekend they exceeded my expectations so far, I had to take the time to write a review for YELP.
I had called to schedule an appointment. They scheduled me for between 11:00am and 2:00pm. They did not show up by 2:20pm so I left to run errands. The service representative called my cell at 2:30 to say he was on his way to my house for the service call. I told him I had left the house and would not return given my other errands. I explained to him that I was very dissappointed because I was having to work and then leave town for awhile, so would not be able to get my system on for a long time.
That same service representative called me this morning (Sunday) and asked if I had any time for him to come by to complete the service that I wanted done. He said he didn't want to cause a delay in my turning my system on. He showed up at the time I requested and completed a repair, backflow test and Spring service initiation.
I couldn't be more delighted with the service from West County Sprinklers, Inc.
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