We recently used this company for our move, and overall, our experience was excellent. From start…read moreto finish, the crew was professional, hardworking, and incredibly careful with our belongings. Every piece of furniture was meticulously wrapped and protected, and they treated both our old and new home with respect. They were friendly, personable, and worked efficiently all day.
We had just installed brand new carpet in our new home, so we mentioned that to the head mover before they arrived. We weren't sure how shoe covers would work since the crew would constantly be going back and forth between the truck and the house. He reassured us that he would figure something out once they got there. When they arrived, he came up with a great solution: two movers stayed outside unloading from the truck while two movers remained inside the house receiving and placing everything. The two movers inside even asked if we preferred they wear shoe covers or simply remove their shoes and work in their socks. We told them socks were perfectly fine. I really appreciated that they asked instead of assuming, and I thought the coordination between the crew was genuinely impressive. It showed they were willing to adapt and find a solution that protected our new floors.
What also stood out to me were the little things they didn't have to do. At one point, they saw me struggling to open our wardrobe boxes after they had been unloaded. Without me even asking, they came over, cut them open, and helped open them for me. It may seem like a small gesture, but it showed they genuinely cared about making the move easier for us. Those kinds of thoughtful acts don't go unnoticed.
The only reason I'm mentioning the following is because I think it's constructive feedback. At the end of the move, the head mover (who seemed to be the supervisor) asked how I wanted to pay the tip--cash, Zelle, or another method. I was a little confused because earlier in the day we had already given the crew $200 and told them to use it for lunch. When I mentioned that, he explained that the $200 was for lunch, then showed me examples of what other customers had tipped. He also shared that most customers tip at least $800, or about $200 per mover.
I completely understand that tips are an important part of their income, and I genuinely felt this crew deserved to be rewarded for the outstanding job they did. We ended up tipping the crew very generously because we truly appreciated their hard work. Afterward, the head mover was sincerely appreciative and thanked us, explaining how much they rely on tips and how much it helps them. I appreciated his gratitude.
However, discussing specific tip amounts and comparing them to what other customers give made me feel pressured and put on the spot. Everyone's financial situation and budget are different. Some customers may be able to give more, while others may not, and that's okay. A tip is ultimately optional and should be appreciated regardless of the amount. I believe it's best to let customers decide what they feel is an appropriate gratuity without comparisons or suggested amounts.
Aside from that one interaction, the service itself was outstanding. I would absolutely recommend this company and would use them again in the future.
