Short answer: don't do it. They require you to leave a review BEFORE the job starts.
Long answer: We have sent multiple emails and made multiple calls with no solution. My husband and I invested more than $50,000 with Power for new windows, gutters, trim, and doors based on the professionalism, promises, and customer service presented during the sales process. Unfortunately, our experience after signing the contract has been unacceptable and deeply concerning.
Before installation began, we were explicitly told that HOA approvals for the gutters and trim had been obtained and that your company had previously completed work within our neighborhood.
After installation started, our HOA informed us that no approval had been granted. We later discovered that the home your team referenced was not even located within our HOA community. Because of this misinformation, installation had to be halted mid-project.
During the delay, your team left an opening leading to our roof area, which resulted in a raccoon entering our home and causing additional disruption and stress. Despite being told that a VP had been notified and would take this matter seriously, nobody from leadership ever contacted us. Instead, we repeatedly received emails asking us for HOA updates, an issue that should never have existed had accurate information been provided upfront.
After eventually obtaining the necessary approvals ourselves, installation resumed. Since completion, however, we have experienced ongoing issues with the quality of the work performed.
Most concerning is that multiple windows appear to have been installed improperly, resulting in water intrusion during rainstorms. We are now finding water coming through corners of the windows, onto our floors, into our walls, and near an electrical outlet. This presents not only a risk for significant property damage, but also a serious safety concern due to the potential electrical hazard.
Additionally, the moisture entering the walls raises concerns about hidden water damage, mold growth, and long-term structural issues, especially alarming given that we have a 3 MONTH OLD BABY in the home.
The doors installed by Power also continue to malfunction and stick despite multiple requests for repairs. These issues remain unresolved and have created ongoing frustration and inconvenience in our daily lives, especially when having to move quietly with a newborn.
The response time from your service department has also been unacceptable. After discovering active water intrusion, we immediately submitted a service ticket and called your office, only to be told that the earliest available appointment was nearly a week away.
Water actively entering a home, particularly near electrical components, is an URGENT matter, not a routine scheduling issue. WHAT'S EVEN MORE CONCERNING IS THAT I TOLD YOUR TEAM THAT I HAD A NEWBORN BABY AT HOME AND THEY STILL SCHEDULED IT OUT ABOUT A WEEK.
At this point, we are extremely disappointed by:
* Misrepresentation regarding HOA approvals and prior neighborhood work
* Poor communication and lack of accountability from leadership
* Improper installation resulting in active water intrusion
* Ongoing unresolved door installation problems
* Delayed response to what is clearly an emergency situation
* The additional stress, time, disruption, and financial burden your company has caused our family
We entered this project expecting premium workmanship and customer service. Especially for what we paid. Instead, we have experienced repeated installation issues, preventable delays, lack of accountability and an alarming absence of urgency after payment was received.
Additionally, reflecting on the sales process, it is concerning that your sales representative remained in our home for more than six hours on a weeknight presenting overwhelming amounts of information and pressure to move forward. It is also concerning that they asked us to leave a review prior to the installation and when I questioned it, the rep said that it was a requirement and watched me.
Given the experience we have had since signing the contract, the contrast between the sales experience and the post-sale support has been extremely disappointing. read more