I must have not gone to a Staples in a while. It caught me off guard that this particular location…read moreis shared with Party City? Very interesting! I actually only came by to return an item that was purchased through Amazon. Walking in brought some nostalgia - big space, a lot of items and a sparse amount of customers. Many were at the printing section. I was also rather confused they were selling a lot of other items that weren't office related (ie: food and miscellaneous items). As for my Amazon return - There were two people ahead of me, both brought a ton of items...I didn't realize this was a thing...to buy a ton of stuff through Amazon only to return it but that's another topic altogether. The one worker did his best to get through all the customers items - by the time it was my turn, at least 4-5 people were behind me. He processed everything quickly for me so that was greatly appreciated - and within a few minutes everything showed up on my end. Overall, good experience. Thanks!

Hostile, unprofessional, and completely unacceptable behavior from multiple employees. Staples lost…read morea major business opportunity today. I visited the Staples at 6770 Stanford Ranch Rd, Roseville, CA on 8/29 around 2 PM, and the experience was so shockingly bad that it cost this store -- and likely the company -- a significant purchase opportunity. I came in not only to complete two returns (a Happy Return and an Amazon return) but also to evaluate Staples as a potential vendor for a large bulk order of equipment and supplies for multiple offices. I never even made it to the shopping portion of my visit because the customer service was that hostile. The store layout was confusing and the signage contradictory, so I approached the balloon desk for help. The female associate dismissed me, pointed vaguely toward the Amazon lockers, and when I said I was confused, she condescendingly told me to "use my eyes" and marched slowly while pointing at arrows on the floor as if I were incapable of understanding basic directions. When I told her she was being rude, she replied, "I'm autistic," as though that excused her behavior. It does not. At the register, things escalated. Before even greeting me, Rhett loudly said, "We have to deal with customers' dumb questions all day!" He repeatedly talked down to me, pointed in my face, and ultimately yelled, "If you don't like the way we do things and think we're rude, pack up your returns and get out!" He shoved an Amazon contact card at me, clearly trying to avoid doing Amazon returns altogether. He also gave me incorrect instructions about where to complete my Happy Return -- proving the confusion I originally asked about was valid. As I walked to the correct area, he used the store communication system to portray himself as the victim, prompting another associate to make passive‑aggressive comments about "rude customers" within earshot of me and the only other shopper in the store. The Happy Returns associate then watched me stand in line without assisting me for an extended period, despite the store being nearly empty. This location is being run by employees who are openly hostile, dismissive, and unprofessional. Their behavior didn't just ruin a simple return -- it directly cost Staples a substantial business purchase I was prepared to make. I will not be returning, and I will strongly advise my firm to avoid Staples entirely.

Needed Fax service [Roseville CA]…read more I needed to use a fax service and I don't have access to a fax machine from my work since I am currently on leave of absence and I didn't own one at home. I called around our local postal stores and home office supply stores. Office Depot seemed to be the most reasonably priced. I had 3 pages to fax and an employee helped me through the process. He was very nice and patient. Rate was reasonable. First page was free and $2 thereafter. Other employees in the store I came in contact with were also nice and greeted me. The Fax machines were in the same area as the TSA Precheck enrollment/renewal service. Overall satisfied with the experience. It's very rare I visit an office supply store. It was my first time at this location. Review #4035

This review is for Randy alone Randy....you are AMAZING!!!…read more11/10 customer service. Extremely polite, very professional, patient, and kind. I will come back to this location just to talk to him. Thank you for putting some light into my day today. Don't stop being you Randy, you da man!

Extremely courteous, professional, helpful and knowledgeable. Went above and beyond anything I…read morecould've asked for and helped me find exactly the replacement for my chair I was looking for. Next time I need a bigger purchase I'm definitely coming here. I'll be recommending my family and co-workers go here as well.

we bought office furniture from the roseville store for our home. they were great to work with…read more good prices. i ran into an issue and they went out of the way to resolve it. highly recommend them.

I love these guys! We had four people come and bid our office. It was amazing to see how many…read morecompanies try to sell you on unnecessary items. In addition prop up the price! I was quoted $150,000 on my office. They came by several times to try and close the deal and each time kept going lower in price! I am so grateful for getting referred to Jaso. At Creative Commercial Interiors. He came in, broke everything down, and had a quote to me that day. Very stress free. The quality of the furniture was WAY better then any of the competitors, and he didn't try to nickel and dime me. The install started five days later, and they finished quickly. I would HIGHLY recommend using these guys for any office installs needed. I also referred Jason to six other business owners I know and each have had the same experience!

Great service and selection! Jason offered us the best designs and products for our budget!read more

I needed to have two orders tracked and a woman named Barbara helped me. I can honestly say that I…read morehave not gotten such pleasant and helpful customer service in a long time! She was friendly, professional, and efficient. AND, she got the information I needed and did the follow-up required. Give this woman a raise!

From the owner: To enhance the customer experience by improving our technology, our service, and ourselves every…read moreday.

This is, without a doubt, one of the worst company I've ever had the misfortune of dealing with…read more The owner, Anthony, was incredibly rude and disrespectful throughout our entire interaction. I wouldn't be surprised if they sell counterfeit and/or stolen inks and cartridges. They run a fishy operation in an office building. They store their printers outside exposed to exterior elements. Yes outside with a fence around it and the parking overhang over it. During my visit and interaction with the owner, he displayed a terrible attitude, becoming mad and upset for me pointing things out. He even was trying to sell a boat at a copier store. Really?? This behavior is absolutely unacceptable. If you're looking for a company with a rude, disrespectful owner who doesn't even take care of the copiers/printers he sells leaving and storing them outside, then this is the perfect choice. Seing there building was enough to wonder where and how they repair and store materials. I would not spend a penny and deal with this company. It seems like majority of their customers buy online and at the same time don't really know who and where their items come from.

I am very impressed with Anthony. A very pleasant man who showed up when he said he would and made…read moreme feel as if my copier issue was as important to him as it was to me. Never acted like he was in a rush to get somewhere else. Not only did he repair my copier, he also spent time showing me how to save time when I am scanning something to a client. I highly recommend Anthony and this company.

They work long hours and it's clear they love their job! The nicest UPS office I have ever usedread more

Long line this morning. With only one guy working who was doing a notary or something that took…read moreforever - the line kept getting shorter as people in front of me decided to leave - finally Another person showed up at the same time he finished the notary and they go the line moving