Had to get some self printing done, emailed, scanned and printed with fairly ease. Store associates…read morecan be helpful depending on who helps.

Complaint about poor customer service Experience…read more Dear Staples Management, I am writing to express my disappointment regarding the extremely poor customer service experience I had at your store tonight. I arrived at the store around 8:50 PM to make photocopies. I uploaded my documents, inserted my payment card, prepaid for the service, and received the confirmation code before closing time. Since I needed assistance with the machine, I politely asked an employee named Gregory for help. Instead of assisting me, he took his time and then told me, "We are already closed," even though I was already inside the store and had completed the payment process before 9:00 PM. I found this behavior very disrespectful and unprofessional. As a paying customer already inside the store before closing, I should have received proper service and assistance. Gregory made no effort to cooperate or help resolve the issue. Thankfully, another employee named Bradley stepped in with kindness and professionalism. He helped me by using the card, printing my documents, and making sure I received the service I had already paid for. I truly appreciate Bradley excellent customer service, patience, and respectful attitude. Employees like him represent your company well and deserve recognition. However, my experience with Gregory was one of the worst customer service experiences I have ever had in an establishment. I hope management seriously reviews this situation and addresses how customers are treated, especially when they have already prepaid before closing time. I am also a regular customer at this store. I frequently come in for printing and other purchases, and I drive all the way from Lincoln. Linda is always helping me, and she is excellent. She consistently provides outstanding customer service, and I would appreciate it if her professionalism and kindness could also be recognized in this review. Thank you for your attention to this matter. Sincerely ,Yonas

While the world debates digital productivity tools and cloud platforms, the Office Depot continues…read moreselling pens, folders, and staplers. And people keep buying them. Perhaps the simplest solutions remain surprisingly effective.

Office supply stores are rarely exciting, but the Office Depot does its job well. I needed printer…read moreink and expected the usual confusion of finding the correct cartridge. Instead, the shelves were clearly labeled and a staff member pointed me in the right direction immediately. Efficient and straightforward.

Extremely courteous, professional, helpful and knowledgeable. Went above and beyond anything I…read morecould've asked for and helped me find exactly the replacement for my chair I was looking for. Next time I need a bigger purchase I'm definitely coming here. I'll be recommending my family and co-workers go here as well.

I had a frustrating problem with a chair and Tom's Furniture went out of their way to help me. And…read moresuper nice the entire time. You just don't get that at big box stores. Local businesses really are the best. Tom's is one of those. Highly recommend for any furniture needs.

I would give a negative 5 (-5) star if possible!!!…read more Their machines are extremely unreliable. We have had their machine for less than 1 year and have had 9 service calls already. They sell you the goods and then you never hear from your rep again!

The Toner Quest - We have a maintenance agreement for our Toshiba Copier through Power Business…read moreTechnology. You expect to get maintenance and supplies and not think too much about it. But this past week they went out of their way to save me. Our copier ran out of black toner on Thursday afternoon. I thought I had an extra but could not find one anywhere. In any office the rules are that you ALWAYS keep back up toner. Somehow I didn't notice we were down to the last. Ugh!I I called Power and it was just before 5 pm hoping to get a new one Friday. It was now after 5 and too late to put in an order to ship overnight so I could not get one until Moday. Problem was we had a MAJOR printing job that had to be run Saturday morning It is not one you can farm out. The team at Power heard my pain and made calls to see if there were any at other sites that could be overnighted. The next day we touched base and no luck. They then said they had another idea. They called some of their other customers to see if anyone might be able to help, I got a call late morning that they found a client nearby that had one. They asked if someone could meet me at their office to get it. They did and I went back to the office carrying my precious black toner. Most office equipment maintenance companies would have just said "Sorry but we are not able to help you". They probably would not have stayed on the phone with me after 5 in the first place. A big Thank You to the Power team.

I needed to have two orders tracked and a woman named Barbara helped me. I can honestly say that I…read morehave not gotten such pleasant and helpful customer service in a long time! She was friendly, professional, and efficient. AND, she got the information I needed and did the follow-up required. Give this woman a raise!

From the owner: To enhance the customer experience by improving our technology, our service, and ourselves every…read moreday.

This is, without a doubt, one of the worst company I've ever had the misfortune of dealing with…read more The owner, Anthony, was incredibly rude and disrespectful throughout our entire interaction. I wouldn't be surprised if they sell counterfeit and/or stolen inks and cartridges. They run a fishy operation in an office building. They store their printers outside exposed to exterior elements. Yes outside with a fence around it and the parking overhang over it. During my visit and interaction with the owner, he displayed a terrible attitude, becoming mad and upset for me pointing things out. He even was trying to sell a boat at a copier store. Really?? This behavior is absolutely unacceptable. If you're looking for a company with a rude, disrespectful owner who doesn't even take care of the copiers/printers he sells leaving and storing them outside, then this is the perfect choice. Seing there building was enough to wonder where and how they repair and store materials. I would not spend a penny and deal with this company. It seems like majority of their customers buy online and at the same time don't really know who and where their items come from.

I am very impressed with Anthony. A very pleasant man who showed up when he said he would and made…read moreme feel as if my copier issue was as important to him as it was to me. Never acted like he was in a rush to get somewhere else. Not only did he repair my copier, he also spent time showing me how to save time when I am scanning something to a client. I highly recommend Anthony and this company.

I have been to this store on a few occasions and been disappointed with the service and the…read morecharges. This last week I went in to purchase one single stamp to mail a letter. The price for one single stamp is $.078. I was charged $1.25 which is a $.047 or 60% markup. When I said something about the price the two males behind the counter started laughing and speaking in a language that was not English and so I did not understand what was being said. That is offensive! No thank you. I have a printer it's cheaper to use pirate ship to purchase postage and ship packages. I'll drop them off to the UPS store though, they can manage that part, hopefully laughing the whole way. :)

This place hires kids that scam you for a dollar for tapping a package for Amazon returns…read more Why don't you just add a tip jar instead or put a sign from management saying unsealed packages need to be fully sealed and there is a $1 charge. Keep in mind I had taped the box down. The kid wanted to charge me $2 for tape!! I said Amazon said to drop off at ups store as is. He then said look at the fine print on drop off. The flaps aren't flapping I taped it 3 times. How is that not enough? He was even lucky I had a dollar also he didn't even enter in the system so tha confirm they are taking off the top! They didn't offer me a receipt too. Management please check your staff! The customer service is horrible! If you don't like your job do something else!