I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I rarely leave reviews, but this experience deserves to be shared…read more I purchased a bed frame from Modani (William King Bed, Gray) for over $2,000, expecting quality and durability i was used to from their products. Within approximately two years of normal use, the bed began to show significant structural failure. Multiple metal support legs bending and buckling at the connection points, and the platform boards warping, making the bed unstable and unusable. I contacted Modani and provided photos. In their response, they acknowledged that structural failure under normal use is not expected. However, they refused to offer any type of solution--no repair, replacement, or store credit--solely because the item was outside of their warranty period and has been discontinued. So essentially, a $2,000+ bed failed prematurely, and their position is that the customer is fully responsible and with no recourse. No offer of store credit, repair, partial refund nothing. This was especially disappointing as I am a repeat customer and have purchased multiple items from them. I expected a company that positions itself as high-quality to stand behind its products. Buyers should be aware that once you are outside their warranty window, you may be left with no support--even in cases of clear structural failure.

Shop big box stores and online. Found Bergen sold the bedroom set I was interested in. There was…read moreno pressure and Vic is very honest. They had the lowest price on the set and the delivery and setup was wonderful. I will purchase from Vic in the future

I just received my furniture and it is perfect!!! The owner, Vik, was so helpful and patient to…read morehelp me with all the details. The delivery went smoothly and the guys are so careful and care that nothing gets damaged. I highly recommend this store. I can't say enough!

Good selection of furniture overall. Sofas and nightstands do not last long. Nor do sets of 4-6…read moredining room chairs. If you need a single chair one off, excellent prices since they tend to knock it down to 80%.

Just bought a dresser from RH Paramus only 4 days before Memorial Day. I asked the sales rep if…read morethey would be having a sale, but they said they don't know. 2 days after purchase, I get a text saying they are having a 10% sales clearance. Store manager won't issue price adjustment. Additionally their delivery vendor scratched my floors and walls. Good luck with getting customer service because these guys couldn't careless what happens to you after the sale. Very disappointed with level of service. RH is supposed to be a premium brand, but their customer service is extremely lackluster. Next time, I'll take my business to Room & Board.

great job in every way! Very dirty recliners and area rugs. Post naughty puppy clean up!read more

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

Great store. Helpful and patient salespeople and beautiful pieces. Got a sectional that is sleek…read moreand comfortable. Good value for price.

I literally visited every single furniture store on Route 4, like more than 30, and ItalMod became…read moreour choice for a sectional leather couch. I initially did not believe this review score on Google (there are a lot of fake reviews these days), but now I know why. Great service, professional delivery in a timely manner, and great quality/price Italian furniture (no sign of made in C). Look for Felix at the store. He is the guy!

So disappointed. I love West Elm's stuff, but the delivery experience has been a nightmare. I…read moreordered a bed in mid March that was meant to be delivered by end of March. They rescheduled the delivery for April 3rd, and then canceled the day before as they were missing parts, I was told I would be notified within 3 days when they were able to reschedule. After hearing nothing, I called a week later and they said they would call to reschedule when they have to parts. It is now approaching the end of April and I still have not heard anything about them rescheduling the delivery. I have called to follow up multiple times. In addition to this, I also ordered a couch in March. About 2 weeks ago (early April), I realized it will be too large for my space. I called West Elm to cancel the order, as they did not allow me to cancel online. The woman I spoke to told me it would be no more than 3 days to hear whether or not my cancellation request was approved by the manager. Again, I heard nothing. When I called back today, they acted as if they had never heard that I wanted to cancel the order (now far less-likely to be canceled due to being further along in production). They again told me they would put my request through to the manager. I spent 30 minutes on the phone with someone that was able to get me no answers. I am extremely disappointed with their service. Their products are expensive, and the lack of communication and responsiveness after a sale is unacceptable.

Worst delivery experience ever! West Elm was unable to fit the sofa we purcahsed into our elevator…read moreand advised that we would have to take the whole thing apart. They left the sofa in the loading area of our building, and we were forced to hire a third-party (at significant added cost) who was able to fit it into our elevator by simply removing the legs and cushions. The incompetence and lack of effort by the West Elm delivery team was beyond belief. To make matters worse, they delivered the wrong rug, installed bed frame legs on backwards, and have refused to fully reimburse me for added costs incurred. Shame on you West Elm!

I'll stop into this Homesense store after I've shopped at the Trader Joe's next door. (If you're…read moregoing to brave the parking lot in this shopping plaza, you may as well hit up both stores). I found some cute home decor and seasonal items for the winter holidays and lunar new year. I also like the furniture pieces and lighting that are featured towards the front of the store. We've been browsing around to see what would look like a good purchase for our place. Homesense had nice pieces that you can touch/sit on. So even if we do not end up not buying from there, what they have on the floor was/is a good source of design inspiration.

Not quite nonsense -- and not exactly couture. Somewhere in between for me…read more Homesense is a riff on its "off price" cousins TJ Maxx and HomeGoods. The emphasis here is on made in India and China furniture and furnishings -- with a decent selection of kitchenware and gadgets. No clothes, jewelry, shoes or fancy foodstuffs in this iteration of the ever evolving chain of stores owned by TJX. Homesense improves on the chaotic and frenetic merchandising practices of its relatives. In other words -- you will find the aisles logically organized with more limited and better curated selections. If you are looking for that odd off price piece -- like a sofa, chair, table, love seat, carpet or new china, this place is worth a look. As with all the other TJX retail stores, you are buying "off the floor" which means that the stuff has been sat in, handled, returned, jostled about, dinged, etc. -- so inspect carefully before buying -- especially with the higher priced furniture and carpets. Top Tip: Shares a parking lot with Trader Joe's -- which means PACKED on Saturdays. Best shopping experience is early or late -- midweek.

Originally I did not plan on visiting CB2, but I was in the section of Paramus Design Center where…read moreit is located. I'm glad I did though because they've curated and set up a very gorgeous space. You can't help but be inspired being in there. Plus, the design associates there were friendly and welcoming (not necessarily the case for the all stores - just saying). If you are into modern and contemporary home goods and furniture with more of a luxurious, sleek look - CB2 is a good place to go.

Do not shop at this location!!! Horrible store associates, texting and lounging on store display…read morechairs upon entrance with clients in-store. Ordered a gift for in-store pickup, when picking up the order I had asked for gift wrap (ordered many gifts prior and registered for my wedding here), the sales associate shared they did "not offer gift wrap" in-store. I'll be returning my online order and will not be purchasing at this location ever again in the future. Poor customer service and training is unacceptable for the price point- do better CB2 leadership.

I enjoy coming to Crate and Barrel, as they have some nice home and kitchen products (plates,…read morebowls, appliances, decorative items etc), and they do a nice job with their aspirational displays. My house will never look like that! They don't have a huge variety but enough to likely find something. Prices aren't cheap but they sometimes have sales. They also have a military discount. We're always greeted when we enter and their staff can only be described as classy. Plentiful parking and next to a Home Depot.

Such a fun store with excellent furniture options. I enjoyed their selections and the show room…read moreoffered many great aesthetically pleasing ideas. I have some feng shui to get to after visiting the store.