Extremely helpful and knowledgeable staff. It is hard to find a good exercise shoe store anymore. They were great.

Got fitted for the first time today. I've been running about 2 miles/ day and really needed some proper shoes. Staff took great care to help me find the right pair. They watched me walk, took measurements, chose some shoes that also took the shape of my toes into account and eventually had me run in each pair. I'm very happy with the service and my shoes and will definitely go back. read more

Definitely the place to go to when buying running shoes. I have ankles that hyper pronate pretty easily so I was thrilled when I came to this store and they were able to find me shoes that could solve this pesky problem. Haven't had a bad ankle roll once since that visit 3 years ago. read more

Very friendly and helpful staff, and I got a great Yelp deal! ($30 coupon for $15).

Metro Run and Walk has such great service! The staff is so knowledgeable and did an amazing shoe fitting for me. I mentioned how I'm moving away; a few days later, I got a postcard in the mail thanking me for stopping by and wishing me good luck. I love how sweet they are! I can't wait to stop by when I'm back in town for a new pair of running shoes. read more

Found these folks on yelp and they were as good as all the reviews said. I received lots of patient help to find the right shoes. Then I had some problems with my credit card and they were more than patient to help me figure it out. Great selection and very helpful. I will be back! read more

I LOVE this store. The staff is wonderful and so helpful and knowledgeable. They always answer all my questions about running and training tips, gels, sneakers, anything. It is so nice to still have a store around where customer service is so important to them! They have a GREAT selection of items and a great members program, I am always getting good deals and discounts for points earned. I am usually not a reviewer of products and stores but I really felt a need to say something nice about Metro Run & Walk because the other review on here was SO off, it must have been from the old management because I have to say that this store is definitely my favorite fitness store out there. I really look forward to going there, and love their monthly newsletter as well, they have great info and knowledge on the topics that runners of all levels are most interested in. read more

Metro Run & Walk is apparently under new management; their enthusiasm for running and their interest in me, the runner, translated into a great store experience. The sales person took the time to put me in the right shoes at a price that fit my budget after listening to my needs; I love their newsletter -- they are making great efforts to be a part of the Springfield/Fairfax community. Sign up for their newsletter! read more

lots of attention to you, and your needs with shoes/feet! Very friendly and they take time with you. Go there if you want the correct shoes and great attention.They don't try to over sell you. I left with inserts to start and will go back when I need shoes for sure. read more

Very helpful. The shoe that I normally get isn't made anymore and I felt uncomfortable buying a replacement without being fitted. I decided to make the 40 minute drive from Alexandria because of the reviews. The drive was well worth it and I received 5-star service and walked out with the perfect pair of shoes. read more

So glad I found this place! They had a great selection and the staff really know what they are doing. He looked my gait, asked about any running issues, and brought out several options. Watched while I ran in them to make sure they fit right. Very friendly! They also have a Good Form running class that I will be checking out. Will definitely go back! read more

What a fantastic experience! If you ever make a trip out to this store, Richard is the one to ask for! He is super friendly, patient, and very informative. I came in for the Nike half marathon last weekend, so as you can imagine the store was very busy. Even with the large crowd of people in and out of the store, Richard and Bailey were able to greet every person that walked in the door and were able to provide excellent assistance on an individual basis. With sound advice, I PR'd. As a small business owner, those two are definitely keepers! Thanks! read more

Absolutely wonderful! Not high pressure. Got a great shoe that really helps me deal with my foot issue. I highly recommend!!

Helen Russell generously (and without charge) gave of her time to help an inexperienced group of teen runners that I help coach today. Her expertise is amazing and the fact that she has the special training and certification as a medical footwear specialist really shows. This is the kind of passion for running and willingness to help the next generation that may help move our culture away from obesity and towards a lifetime of loving running/fitness. Thank you SO much for your help! Metro Run and Walk is THE first place I'll go for my shoes from now on!!! read more

As I said previously, I did not get my shoes here in the end but they have been very responsive and their customer services was excellent (after the initial problem, I mean). read more

I would say that the negative review from 2008 is not applicable anymore because this store is under new ownership/management and is a GREAT store. The staff is very knowledgeable and helpful. I recently started running long distances and have been to this store twice in the past month to get shoes, clothes, and other accessories. Each time, the staff person who helped me was an experienced runner, was extremely knowledgeable and could answer all my questions from significant practical experience. I just bought a pair of running shoes, and the salesperson spent a lot of time with me, watched my gait, measured my feet, etc. He then brought out 5 pairs of shoes to have me try on, talked to me about the differences in each one of them and let me run on the sidewalk outside of the store in each pair to get a feel. Again, this is a GREAT store with GREAT personal service. Highly recommend it. read more

Time for new running shoes. Happened to get a gift certificate to a competitor of Metro Run. Of course I tried to redeem this gift certificate. Went to competitor's location -to be fair it happened to be during a busy time but I didnt even get "will be right with you". I left and came back a little while later to get the same treatment. Gift certificate or not will be going back to Metro run. It is because of the nice gentleman there ( I dont remember his name) that I just completed my 2nd Army Ten Miler. Last year I developed plantars fascitis just before the Army Ten Miler went in to Metro Run practically in tears because I did not feel I was going to be able to participate in the race I had been training for. This gentleman spent quality time with me asking me questions about my routine and advising me. He told me I could do it. It wasnt going to be my best pace but the victory would be sweeter for running with my condition. I have since trained smarter and run in two 1/2 marathons and my 2nd Army Ten Miler. I learned more from him in one shoe purchase session than I had in the reading I have done. I will be giving away that gift certificate to someone else and hope they get better service than I did. I will keep going to the Metro in Springfield who helped get me here. Plan to run Army again next year. Thanks Metro! read more