I was looking for sneakers in a 9.5 wide to replace my brooks ghost 16 after the 17th edition…read morechanged drastically. I didn't want to order a ton online and then have returns. I was very impressed with how many options this store had in stock for me to try specifically in wide width. I admit, I went on a Sunday and it was a tad intimidating since it was very busy and there wasn't a ton of space. They acted surprised when I finally spoke up saying I hadn't been helped and was waiting for assistance. However, after that initial awkwardness, they were overly friendly! The staff took the time to listen to my concerns and adjusted recommendations based on feedback. They were super patient and helpful explaining levels of cushioning, etc. I never felt pressured to purchase anything, and they truly want you to get the best fitting shoe! I ended up returning my first pair and getting a different one, and they were very accommodating even though I didn't save the box.

Service is fine if you know what you already want and are just trying shoes on. Not sure it's a…read morespot for beginners. They often only have odd colors in store so you have to order online or go to Clarendon. They don't hold old version of shoes on sale so you always pay full price.

My mother has been having somr issues with her feet and my auntie who shops here often recommended…read moreww stop in-so we did. The store was bright and clean, good selection of shoes(boots), styles and also targeting certain age group which was great. Debra we met coming in, she was extremely welcoming and offered help. She told us immediately about told us about the sale. We all shared stories-she is a really good person. It's more about the peoplr and when that happens the sales will come. Btw my mom loves her shoes and the ones I ordered came quickly and I love them! Will be back.

I've come to this store a few times before and thought the staff could have been a bit more helpful…read moreand polite. Today I came and was very pleased with the help I received. Debra was very friendly and helpful. She spoke to me as soon as I walked in and informed me of the specials going on. Even when we held a conversation, she made sure to speak to other customers and inform them of the sales when they entered. She made this the best visit I've ever had here. I'll definitely make it a point to come here when she's working. Naturalizer, you definitely have a gem!!

I hate shoe shopping and usually do everything in my power to avoid it. However, I was about to go…read moreon a trip and I was already here so I decided to go inside and see if they had anything to my liking. Being inside Ellsworth Place I really can't complain. As it is the only remaining shoe store in here now. You can tell it is a DSW before you even get near it with that totally white interior with the lights blazing out of the store. Inside, it's like every other store in the chain. White walls, white ceiling, white floors, aisle upon aisle of shoes. No rhyme or reason as to how they put their stock out. I went through the men's section and was about to leave when I found what I wanted to look at on a display in the main aisle. No organization to this but to just hope that a box that had your size on it might be something they have on display. After rummaging through this pile of boxes I did find something I wanted. I will give it too them, even though this is a massive store, they were still able to pop up out of nowhere to see if I needed any help finding anything. Like you as an employee has any idea what you have in stock any more than I as a customer knows. I declined and went about my business and made my way to the register. Did I mention I hate shopping for shoes. It might be because I used to work for a shoe store and knew what was about to hit me at the register. The attempt to sale me more items to go with my shoes. No, I don't want your socks, sealants, or any other magical potions. Then they ask if you want to sign up for their rewards program. Ma'am, does it look like I care about shoes that much? But the price was what got me or I wouldn't have been in line to checkout.

They moved! They are in Ellsworth Place AKA City Place in a former life. I was downtown last…read moreweekend and couldn't find it. Guess what? It's up stairs on the top floor, to your right when you take the escalator. It is huge! I still haven't got the lay of the land in this new incarnation. I headed back to the clearance racks. I didn't need new shoes. I was looking for something smaller, like socks or a scarf. Something to spend my five dollar birthday credit that DSW gives you every year. Well, hello 80s! Scrunchies are back. I bought a four pack with a green tag which means 50% off. Which also meant... FREE! I'm a happy birthday girl!

Out doing some Xmas shopping and stopped into Cole Haan recently, and I am officially obsessed with…read moretheir high heels! These are honestly some of the most comfortable heels I've ever worn. The cushioning and support are on another level stylish enough for work or events, but comfortable enough to wear all day without feeling like your feet are on fire. The store itself was clean, organized, and easy to shop, and the staff was very helpful in finding the right size and style. They explained the different comfort features and made sure I found a pair that fit perfectly. If you're looking for heels that combine style with real comfort, Cole Haan is the place to go. Worth every penny!

A great experience at Cole Haan! Lana, the quite personable salesperson who was assisting me,…read morehelped me find the item that I had found online and was interested in, despite the fact that I couldn't remember the name of the shoe - all I had to do was describe it and she knew exactly which shoe it was! You really can't go wrong with this brand. The shoes are in style without being over-the-top, quite comfortable, and well-constructed. I've been so impressed with one particular loafer - the Keating Venetian - that it's become my go-to everyday shoe, having bought a couple extra pairs to have in reserve. Even after almost daily wear, each pair has lasted several years, making them not only good-looking shoes but a great value as well. If you're foot is wide, like mine, you'll be pleased to know that a regular-width shoe will more than likely fit you quite comfortably, meaning that you'll have more to choose from, as wider widths often aren't available in other brands. Keep an eye out for their sales, where you can score significant discounts (often in the 30-40% range if you time it right), and while you can order online, you should visit Lana and her colleagues in Friendship Heights instead. See you at the next sale!

I had a great shopping experience with Awkwensi recently. I needed to get my feet sized after…read morelearning that feet continue to grow as you age. I found a nice pair of white Josef Siebel walking shoes that I've worn nonstop since purchasing. They were expensive but I think worth it for a well made shoe that will probably last me years. Awkwensi provided great service and was very knowledgeable about supportive footwear.

Lifesavers. Today we arrived in DC for the daughter's wedding. Everything ready including my…read moremilitary Mess Dress, the counterpart of tuxedo. Then... I unpacked the shoes. Disaster. Brand new shoes I had carefully wrapped and stored in the spare bedroom closet which is above the furnace/electrical room downstairs. Well... the ozone from the furnace room disintegrated the soles on the brand new shoes and the soles came apart in chunks. Panic. So we look for shoe stores and Comfort One shoes up on Yelp. We had low expectations as military adaptable shoes are old Oxford types. But among the dozens of models of trendy, comfortable, and casual shoes, there were actually three models of oxfords. The attendant was superb. Patient and friendly. As expected, new European shoes are not cheap. But the value was tremendous. High quality, comfy and well fitting. We left quite happy. Excellent and friendly service and great value.

There is a shortage of brick and mortar shops in the area to obtain plus size women's clothing. I…read moreventured to try Ashley Stewart, even though their style is generally bolder than mine. I was greeted by the store manager, Lisa, who worked diligently with me to meet my preferences and fit. She also gave me a lot of pointers about style I was not aware. I appreciated her patience and assistance in trying on a large number of clothes to find the ones I was truly pleased with. Also no sales pressure and she helped me find great value items.The sales were excellent and most of my items were under $5, $10, or $20. So much better than the hit or miss sizing and feel that you get from on line ordering. Plus much more fun.

I went in looking for something to wear to a holiday party. Let me tell you, there was no type of…read morehelp to be found in this whole place. I had a question, but since I use to work in retail, I'm glad I figured it out myself... I go up to the front to check out, and there were 3 people, there just holding a conversation. No on stopped to check to see if I needed help, they just continued on with there routine, as if I wasn't standing there. Finally, they acknowledged me, after I don't know how long. Moral of the story, when ever I need a last minute outfit, I will go to Forever 21, at least I get help from people in there...

Tay, I appreciate you for stepping in and handling your business! You were gentle, receptive and…read moreunderstanding. Above all, you were/are solution based and I personally identify with that type of lifestyle. This location will remain my favorite regarding running footwear, apparel and most importantly, CUSTOMER SERVICE. I intend to continue to send my loved ones to this location because of you... Dear Customer Service Providers (in ALL capacities), Please understand that consumers are those of us that expect to be treated with respect and class. It's never in your job description to disregard that or turn away from the task. Not only does it show that you care and are on top of your 'game' but, it makes you a much better person and we need better people in our world. Conduct yourselves as if every customer is important and do your part to increase the value of not just the transaction but, the relationship. Here's some 'game' for you; if you leave it better than when you 'found' it, the karma will most certainly find you when you least expect it...at the most appropriate time. If you leave it worse than when you 'found' it, that karma comes back too...all the time!

The gentlemen that assisted us where very helpful on our visit. In need of volleyball shoes, it…read morewas recommended that we check out ASICS to find a pair. The gentlemen immediately greeted us as we walked in the door and asked if they could assist us. We advised that we were looking for volleyball shoes and we were walked directly back to where they were. The options were explained and the current sale ( buy one get one 80% off) was mentioned in case we wanted more than one pair or wanted to mix and match with another shoe. The size we needed was not on the shelf. However, once we asked if they could potential find it at another store, he offered to check the back and sure enough they had the size she needed. My daughter grabbed another pair of shoes and we made our way to the register. The gentlemen at the register checked the boxes to make sure the shows were the same size and come to find out the second pair of shoes she grabbed were not the ones she wanted. Sooooo glad he opened the boxes to check or we would have got a pair of shoes that nobody wanted lol. Needless to say we were able to find what we were looking for. The associates were helpful and friendly. They provided a good customer service experience and the store was well maintained.

I LOVE LOVE this shoe boutique. They carry great quality shoes such as Dansko and Naot!! Staff is…read morehelpful and friendly!!