This is the worst Kohl's that I have ever been too. I went to return some pants ordered online, the lady Ms. Linda said it would go back on my discover card. I said I don't have a discover card. The young lady at the counter said that she could not give me a refund. I asked for a manager. The manager (his name is Darrell) dressed as if he was a left behind in high school like x5. He was not empathic, rude and when I told him I told him I don't own a discover card. He stated, well I don't know what to tell you. You can get a store credit, no I don't want a store credit, I don't shop here like that. So, words were exchanged and yes, he told me "Fook Me". They kept telling me to call the customer service later, I was like no, I will call them now. Showed them the charge on my PayPal and my bank account where the money was debited from my account. I was in the store almost 2hrs trying to get it cleared and get my money back, after all this there. There was another tall guy there, he was like don't let anyone still your joy, but yet he didn't say anything to the manager. Amazing no one knew the GM's name or cooperates number, how convenient. After being there, for all that time, a young lady comes back and says xyz and my account would be credited back, it was something regarding PayPal. Now, tell my why did the "manager" not know this. Well long story, short, I am awaiting my credit. I will be sure to reach out to Cooperate, I see why the store is empty with customer service like this. Thank you, Ms. Linda, for your kindness and patience and you trying to resolve the issue. With management like this, not sure why the store hasn't closed. read more