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Waldorf, MD

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3 years ago

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Ross Dress for Less

Ross Dress for Less

2.3(15 reviews)
1.0 mi
•$$

The staff here works hard to keep the store organized, but Ross customers can be pretty cruddy…read moreabout helping them out. For the most part, I always enjoy coming to this Ross location. There's a good selection and the staff is mostly helpful. Mostly. While doing some last minute gift shopping the day before Christmas I could feel my large green tea from Panera Bread coming back to haunt me. I knew I was going to have to make a pit stop, so i rushed over to the fitting room area to use the rest room. When I got back there a woman completely disregarded my presence and continued to carry on her phone conversation. I walked around her and knocked on the restroom door. Since the door was locked, I assumed the restroom was occupied. I waited. And waited. And WAITED. Meanwhile the dressing room attendant is still on the phone. About 10 minutes goes by. I turn to her and ask if she thinks some one may be ill or hurt in the restroom. She proceeds to THROW ME THE KEY!!!! I'm like WTF lady?! I've been waiting for 10 minutes and you just now give me the key??? I didn't have time to argue. It was an EMERGENCYYYYYY! I unlock the door in record speed. The bathroom is FILTHY. Just gross. I'm not sure how often it is cleaned or if it is someone's responsibility on staff to do so but it was very very bad. The trash was overflowing and the floor was brown and wet with clumps of tissue all over the place (likely because it has been raining all day). Here's the kicker: I hadn't even been in there for 5 seconds and someone knocks on the door. I yell, "someone's in here!" Another knock. "This restroom is OCCUPIED!!!" Another knock. "I SAID somebody IS. IN. HERE!" *Silence" (*I'm using the restroom by this point*) *Police officer-like door banging* "HOLY SMOKES WHAT DO YOU WANT?!!!" I'm scrambling to get myself together and wash my hands. I promise I had only take a couple of minutes. I hadn't taken any merchandise into the bathroom with me so there was no reason to think I was trying to shoplift. I walk out the bathroom OUTRAGED! "What's the problem?!!!" I shout. There's another customer standing there, as well as someone waiting to get a number for the fitting room. "It was the fitting room attending banging like that!," the first woman says bewildered. "I told her I could wait, but she truly went off the deep end with all that knocking." I hand the woman the key and go to the register to wait in line. The fitting room attended has disappeared into thin air. Hopefully, if nature calls again while I'm out shopping I won't have to answer at Ross lol.

Log lines, messy store, short on staff. Ok selection of shoes. The clothing racks were pretty empty…read moretoday. They do have plenty of holiday decorations out. I did find myself some cute Steve Madden boots great price!!

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Ross Dress for Less
Ross Dress for Less
Ross Dress for Less - Horrible customer service ... they don't even greet you when you are called to their register.

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Horrible customer service ... they don't even greet you when you are called to their register.

Protagein - vitaminssupplements - Updated November 2026

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